Prestige Nursing & Care (Sleaford)

The Old Natwest Bank, 4 Northgate, Sleaford NG34 7BJ
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9.8 38 Reviews
  • Prestige Nursing & Care (Sleaford), Sleaford
Prestige Nursing & Care, in Sleaford, is highly-regarded in the local community for quality home care services. The aim is to see all clients feel comfortable and secure in the comfort and privacy of their own homes, while receiving the skilled and personalised care they deserve.

All services are tailored to the needs of older people, infirm or disabled; offering solutions to light and more complex needs, including dementia and palliative care. Services range from one hour visits to 24-hour care depending on each client's personal needs and preferences.

The branch also has a range of healthcare staffing solutions to NHS and private hospitals, nursing and care homes, prisons, schools and factories. Their focus is on a responsive, high quality service using staff that integrate seamlessly with your own teams.

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Care Provided by Prestige Nursing & Care (Sleaford)

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Charlotte Walton-Gollop (Branch Manager)

Funding & Fees Guide for Prestige Nursing & Care (Sleaford)

  • Prices

  • Private home care charge rates start at £32.73 per hour Monday to Friday, Weekends are £35.34 per hour and Bank Holidays are £49.09 per hour.

Prestige Nursing & Care (Sleaford) Reviews (38)

Total of 38, showing 21-38
9.8

Prestige Nursing & Care (Sleaford) has a Review Score of 9.8 (9.805) out of 10, based on 13 reviews in the last 2 years. Over all time Prestige Nursing & Care (Sleaford) has 38 reviews.

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Review from A G (Daughter of Client) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The organisation of Mums care was efficient. The office staff are welcoming and friendly. Mum enjoyed the visits by the carers and it was reassuring for me.

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Review from Andrew (Son-in-law of Client) published on 8 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige have been care providers for the last 4 years firstly for my Mother-in-law until she went into a care home and then my Father-in-law until he died at home this month. They have been very supportive, have made suggestions for improvements and changes to their care as they deteriorated. Latterly
making 4 visits a day and staying longer on some visits as they always put their clients needs first. The regular carers have been wonderful as have the night carers when we used them.
I have found them to be very professional, quick to respond to changes and very supportive. The care was delivered with compassion. Thank you Prestige.

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Review from C G (Daughter of Client) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that visit my mother are very helpful and kind.

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Review from T B (Friend of Client) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige Care has been amazing care to an elderly couple. Husband died at home while Prestige cared for the wife and then cared for and supported her on the day of the funeral.

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Review from Michael T (Son of Client) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The lovely ladies who visited my elderly mother every afternoon for an hour and often took her out for a walk and coffee made a huge difference to her life, she was so much less stressed and anxious. Thanks.

Reply from Charlotte Walton-Gollop at Prestige Nursing & Care (Sleaford)

Thank you for the lovely comments, we hope Mum settles well in her new home.


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Review from A J (Daughter of Client) published on 17 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care the staff have given my father over the last two years has been excellent. Always prompt and smartly dressed, the staff treated my Dad with the utmost dignity and tried to build a strong rapport with both my parents. The office has been absolute stars ensuring the availability of
staff at all times especially as my Dad was in and out of hospital sometimes being discharged at short notice. They always provided cover and remained positive despite the problems this must have caused to their rota. I highly recommend Prestige Care, Sleaford to anyone in a similar position.

Reply from Charlotte Walton-Gollop at Prestige Nursing & Care (Sleaford)

Thank you for your lovely comments, we pride ourselves on the quality of care we give, wishing Dad, Mum and yourself all the best for the future.


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Review from Brenda H (Wife of Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two carers have been attending my husband four times a day for the last 9 weeks of his life and also one-night carer when needed during the last two weeks. They were all amazing in the care they gave which was always sensitive and appropriate and their skill was appreciated not just by myself but the
other professionals involved during his terminal care.

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Review from Liz W (Daughter of Client) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Wouldn't have managed without your support for mother and ourselves.
It also allowed us to sleep so we could cope with mother and general household duties through the day. The continuity of care was a big must so the carer got to know us and we knew her and we felt comfortable with
her and we could rest and relax knowing our mother was looked after well. Thank you.

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Review from Arthur A (Client) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff we have are very clean, polite and very helpful.

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Review from Jane S (Daughter of Client) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living a long way from mum, it is such a relief to know that she is well cared for at night in her own home. The team are extremely kind and highly reliable.

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Review from K C (Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers very caring. Some maybe more confident than others. All chatty whilst still working. I am nosey so love hearing about their children, hobbies etc.

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Review from Jean M (Client) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very kind and helpful.

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Review from Adeline R (Client) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care which I have received for some years. All the carers kind and thoughtful. I have no complaints. Any small hitches have always been put right by the good office staff immediately.

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Review from H F (Client) assisted by family/friend published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, sympathetic, understanding, flexible administrative staff.
Efficient, pleasant carers.

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Review from Timothy W (Client) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find Prestige Nursing + Care to be of a satisfactory standard. I feel that their care has improved through time. We seem to bond and have a good relationship. The staff are very friendly and offer a quality service. I do feel comfortable with the help and support that is provided. Overall, I am pleased
with what Prestige can offer.

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Review from J P (Son of Client) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 95 and living independently in a flat. Over the Christmas and New Year period, she suffered health issues which resulted in her being admitted to hospital after 3 to 4 weeks of becoming increasingly frail. Prestige responded promptly to my mothers increasing care needs and were very caring
and committed. As well as providing care to my mother, they also gave me advice and support as I struggled to cope with the situation. Extremely helpful, flexible and positive.

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Review from Ronald B (Wife of Client) published on 18 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We were introduced to Prestige Nursing + Care through our social worker about 2 years ago and have been satisfied with their service. The have proved to be reliable, helpful and capable during that time. I have heard similar comments from friends who have also received help from them.

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Review from Christina C (Client) assisted by family/friend published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is very good to have my care dealt with by the same team of girls and not to have unknown carers arriving who do not understand my needs. The regular girls are excellent, nothing is too much trouble and they treat me with understanding and dignity at all times. I feel safe and comfortable with them.

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Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for Prestige Nursing & Care (Sleaford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.805 for Prestige Nursing & Care (Sleaford) is calculated as follows: ( (67 Excellents x 5) + (5 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 77 Ratings = 4.805

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prestige Nursing & Care (Sleaford) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Charlotte

Charlotte Walton-Gollop

Job Title: Registered Branch Manager

Joined: 2007

My name is Charlotte and I’ve worked for Prestige Nursing & Care for over 14 years starting as a care assistant and now the proud manager of the Sleaford and Peterborough branches.
I have experience in childcare and education and was previously a teaching assistant and Special needs 1:1 with Autism and learning disabilities.
My knowledge in care is through home care services, learning disabilities/challenging behaviour, end of life care, case management, Dementia and complex care.
I have NVQ's in Health & Social from Level 2, 3 and Level 5 in Leadership and Management in Health & Social Care.


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Lisette Mills

Job Title: Field Care Manager

Joined: 2019

Lisette joined the Sleaford branch as Field Care Manager in December 2019 after deciding she needed a change from her current role as a carer, Lisette wanted to progress in her career and jumped at the chance to join the team.
Lisette lived in Turkey for a number of years before moving back to the UK to become a carer.
Lisette is enjoying her role and the challenges it gives her.


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Beata Biernacka

Job Title: Care Planner

Joined: 2016

Beata joined the Sleaford Branch as Care Planner in May 2016 after deciding she wanted a career change, Beata worked in childcare settings for many years and before that worked in accounts and just felt the time was right to move onto something new, by chance I spoke to Beata and she was soon in the branch being interviewed for the position she has now been in for over 4 years.
Beata gained her NVQ Level, 3 Team Leader, in Health & Social Care in 2020.
Beata enjoys her role as she is organised, willing to learn and committed to her members and clients.
Beata is an integral part of the branch, she works well on her own and as part of the team.


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