Prestige Nursing & Care (Plymouth)

54a Morshead Road, Crownhill, Plymouth PL6 5AQ
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9.0 28 Reviews
  • Prestige Nursing & Care (Plymouth), Plymouth
Well respected in the Plymouth area, Prestige Nursing & Care can provide an extensive range of home care services. Many of the experienced team of Care Workers and Registered Nurses have been present for several years and have strong relationships with clients.

The prestigious rating of 'Outstanding' from the Care Quality Commission in January 2019 evidences the quality of service provided.

The provider's approach includes rigorous pre-employment checks and CRB disclosures, with all professionals taking pride in a quality and efficient service to private and corporate customers alike. Solutions for light and also complex needs are achieved.

The branch can also supply experienced care and nursing staff to homecare clients (personal health budgets and direct payment funding included), care homes, specialist respite centres, day centres, GP surgeries, learning disability homes and day centres, residential schools and occupational health establishments, as well as a team of specialist staff.

In 2016, Prestige Nursing Plymouth was proud to be announced as the winner for 'Innovation and Good Practice' in Domiciliary Care during the Celebrating excellence awards, run by Plymouth City Council.

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Care Provided by Prestige Nursing & Care (Plymouth)

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Bonney (Manager)

Prestige Nursing & Care (Plymouth) Reviews (28)

Total of 28, showing 1-20
9.0

Prestige Nursing & Care (Plymouth) has a Review Score of 9.0 (9.042) out of 10, based on 4 reviews in the last 2 years. Over all time Prestige Nursing & Care (Plymouth) has 28 reviews.

Overall Experience

  • 23
  • 5
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Date Published

28
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24

Review from L S (Wife of Client) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has dementia and looks forward to his weekly 4-hour visit from the carer. they seemed to hit it off on their first meeting. Weather permitting she takes him for a walk to either the library which has a cafe or to a local cafe, where he enjoys coffee and cake. On days when I have been downtown,
people who know us both have told me that they have seen them out and that he was smiling, laughing and chatting away with her. At first, I felt guilty leaving with someone else but now I can go out relaxed knowing all is well.

Reply from Emma Bonney, Manager at Prestige Nursing & Care (Plymouth)

Thank you for your feedback, and for taking the time to leave a review. We are pleased you are happy with our service.


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Review from Diane A (Wife of Client) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige has supplied carers for my husband for nearly two years. I can't fault the care taken to provide the same "team" as far as possible. His care plan is regularly reviewed. His smile when they arrive says it all, and I can enjoy some "me" time to recharge my batteries, knowing he's well cared
for.

Reply from Emma Bonney, Manager at Prestige Nursing & Care (Plymouth)

Thank you for taking time to leave this review, we are really glad you are happy with our service.


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Review from Pauline H (Wife of Client) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was exhausted looking after my husband on my own. My husband has Lewis Body Dementia and after seven years I needed some support. Contacting Prestige Nursing & Care was the best thing I could have done. They have provided me with caring and professional staff. The service has gone above and beyond
to support myself and my husband. My husband is treated with dignity, and respect and cared for as I would care for him.

Reply from Emma Bonney, Manager at Prestige Nursing & Care (Plymouth)

Thank you Pauline for taking the time to leave a review for us. We are really pleased that you are happy with our service.


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Review from W P (Mother of Client) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Prestige Plymouth a very caring agency ready to do whatever they can to help. Their carers are excellent, I have no problem whatsoever with anyone at the agency.

Reply from Emma Bonney, Manager at Prestige Nursing & Care (Plymouth)

Thank you for taking time to leave a review, we are really pleased you are happy with our service.


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Review from Pamela F (Wife of Client) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were just class in caring for my late husband. They were patient and respectful.

Reply from Emma Bonney, Manager at Prestige Nursing & Care (Plymouth)

Thank you for taking the time to leave us a lovely review. We are glad you were happy with our service.


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Review from S C (Client) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is fine with care. The company is fine. Ok.

Reply from Emma Bonney, Manager at Prestige Nursing & Care (Plymouth)

Thank you for taking time to leave us a review, we are glad you are happy.


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Review from Mary C (Daughter of Client) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care mum is receiving from Prestige. Mum has the same carer for most of her visits, but if there is holiday cover it is always the same relief staff. She has a good continuity of care. I am emailed the timetable for the month as well as the branch providing a paper copy for
mum. There is a regular review of care and they are quick to contact me if the carer has any concerns after a visit. I have found all the office staff competent, kind and cheerful. They are knowledgeable about the individuals they provide care for and I always find them very accommodating regarding any changes to times etc.

Reply from Emma Bonney, Manager at Prestige Nursing & Care (Plymouth)

Thank you for your kind words; we are delighted to receive such lovely feedback.


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Review from Sally P (Partner of Client) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Myself and my partner are very pleased with the regular staff and they respect my needs and my partners. The regular two ladies - you can talk to them like family.

Reply from Emma Bonney, Manager at Prestige Nursing & Care (Plymouth)

Thank you for your kind words; we are delighted to receive such lovely feedback.


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Review from Karen T (Daughter of Client) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Prestige Nursing for both my parents. All the staff were so caring and understanding with dementia and severe anxieties. We were always contacted with any concerns. There was a continuity of staff, so my parents knew the carers but also the carers knew them. Equally, the office staff were brilliant,
especially dealing with my mum's constant phone calls. I honestly do not know how we would have coped without this amazing team.

Reply from Emma Bonney, Manager at Prestige Nursing & Care (Plymouth)

Thank you for your kind words; we are delighted to receive such lovely feedback.


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Review from J S (Wife of Client) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very friendly, kind and helpful. We only needed help for two or three weeks and had no complaints at all.

Reply from Emma Bonney, Manager at Prestige Nursing & Care (Plymouth)

Thank you for taking the time to leave a review for us.


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Review from Sandra L (Wife of Client) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers came once a week to shower my husband. They were always on time and always very kind and helpful. They also did any hoovering as well.

Reply from Emma Bonney, Manager at Prestige Nursing & Care (Plymouth)

Thank you for taking the time to leave a review for us.


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Review from W J (Client) assisted by family/friend published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige carers visited three times a week to prepare and cook lunch for me. They were always on time and cleaned everything up in the kitchen. On the visit, they kept me company and had a laugh, and asked me how I was doing. It made my day not so lonely because I had their company. Each one of the
carers was always polite and patient and helped me into my comfortable chair before they left.

Reply from Emma Bonney, Manager at Prestige Nursing & Care (Plymouth)

Thank you for your kind words; we are delighted to receive such lovely feedback.


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Review from S P (Daughter of Client) published on 22 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige have been exemplary in the execution of a care package for a family member. Having previously received really poor service from another care company, Prestige took over and provided exemplary care. Our two regular carers are extremely helpful, polite, empathetic and professional. The office
staff have communicated consistently and responded effectively. We have no complaints and recommend Prestige wholeheartedly.

Reply from Lisa Fisher, Marketing Operations Manager at Prestige Nursing & Care (Plymouth)

Thank you for your kind words, we are delighted to receive such lovely feedback.


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Review from Linda G (Sister of Client) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I/we feel like we have a relationship with all the team, and particularly with the enablers, who are exceptional. I/we are completely at ease with the care and thoughtfulness afforded to the client whom is regarded as a friend by us both. Highly recommend.

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Review from Ian B (Client) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent agency! I will recommend Plymouth Prestige to anyone who requires nursing support. I have been using Prestige since 2007 and will continue to use their services in the future. Great management and excellent staff.

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Review from S D (Client) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It has been six months since I started to use Prestige Nursing + Care (Plymouth). It has gone by quickly. In the beginning, we contacted several caring firms and this was the one who answered the telephone politely and in a caring way. Considering everything, you came out first. I like to have the same
person who is friendly, caring and does exactly what I ask for.

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Review from Rosemary C (Wife of Client) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige carers are caring, efficient and very helpful. Nothing is too much trouble for the carers to do.

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Review from I K (Client) assisted by family/friend published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. I use shopping and cleaning support every week and the occasional support to attend medical appointments. The staff are always courteous, friendly and deliver an excellent service.

Reply from lisa fisher, Marketing Operations Manager at Prestige Nursing & Care (Plymouth)

Thank you for taking the time to leave us your feedback and kind words.


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Review from P F (Client) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant, always on time and if for any reason are going to be late, the office will always let you know. A well-organised firm, who respect your dignity as well as giving help.

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Review from A I (Client) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had 3 different carers and all of them are kind, considerate and willing to help out any task required quickly and cheerfully. We cannot praise them enough.

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Current Review Score: 9.0 (9.042)

Overview of Review Score

The Review Score of 9.0 (9.042) out of 10 for Prestige Nursing & Care (Plymouth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Prestige Nursing & Care (Plymouth) is calculated as follows: ( (20 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prestige Nursing & Care (Plymouth) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Prestige Nursing & Care (Plymouth)

What Type of Services does Prestige Nursing & Care (Plymouth) offer?

Prestige Nursing & Care (Plymouth) offers Home Care & Nursing Care.

How many Carers does Prestige Nursing & Care (Plymouth) employ?

Prestige Nursing & Care (Plymouth) employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prestige Nursing & Care (Plymouth) to verify any information. View our terms and conditions. Prestige Nursing & Care (Plymouth) has a Platinum Service – more info.