Prestige Nursing & Care (Plymouth)

54a Morshead Road, Crownhill, Plymouth PL6 5AQ
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9.0 28 Reviews
  • Prestige Nursing & Care (Plymouth), Plymouth
Well respected in the Plymouth area, Prestige Nursing & Care can provide an extensive range of home care services. Many of the experienced team of Care Workers and Registered Nurses have been present for several years and have strong relationships with clients.

The prestigious rating of 'Outstanding' from the Care Quality Commission in January 2019 evidences the quality of service provided.

The provider's approach includes rigorous pre-employment checks and CRB disclosures, with all professionals taking pride in a quality and efficient service to private and corporate customers alike. Solutions for light and also complex needs are achieved.

The branch can also supply experienced care and nursing staff to homecare clients (personal health budgets and direct payment funding included), care homes, specialist respite centres, day centres, GP surgeries, learning disability homes and day centres, residential schools and occupational health establishments, as well as a team of specialist staff.

In 2016, Prestige Nursing Plymouth was proud to be announced as the winner for 'Innovation and Good Practice' in Domiciliary Care during the Celebrating excellence awards, run by Plymouth City Council.

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Care Provided by Prestige Nursing & Care (Plymouth)

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Bonney (Manager)

Prestige Nursing & Care (Plymouth) Reviews (28)

Total of 28, showing 21-28
9.0

Prestige Nursing & Care (Plymouth) has a Review Score of 9.0 (9.042) out of 10, based on 4 reviews in the last 2 years. Over all time Prestige Nursing & Care (Plymouth) has 28 reviews.

Overall Experience

  • 23
  • 5
  • 0
  • 0
  • 0

Date Published

28
0
3
4
24

Review from T N (Son of Client) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service, carers very caring.

Reply from Lisa Fisher, Marketing Operations Manager at Prestige Nursing & Care (Plymouth)

Thank you for taking the time to leave us a review.


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Review from G J (Client) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfactory.

Reply from Lisa Fisher, Marketing Operations Manager at Prestige Nursing & Care (Plymouth)

Thank you for taking the time to leave us feedback.


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Review from G L (Daughter of Client) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were very professional and efficient. Mum looked forward to their visits. Prestige were very good at consistently supplying the same team of carers which, in my view, is very important so that good relationships can be established.

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Review from M R (Daughter of Client) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my father's sudden illness in early December, he had to have respite in a care home and it was even thought he would not be able to return home. However, Prestige was able to assess and arrange carers for him very quickly and reassure me that he could go home. Dad was able to return home and
has been so much better since the carers started.
They are all kind and professional and communicate well with dad has the help he needs now which will help him stay at home where he is happier. Thank you to all at Prestige.

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Review from Stanley C (Brother-in-law of Client) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my wife has worked as a nurse for thirty years and I was in the ambulance service. We have a good idea what good nursing is prestige staff were professional and caring always had time so we could discuss my sister-in-law's health and comfort.

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Review from Yolanda (Client) published on 23 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies who came in to care for my mother were friendly and relaxed as they were not rushed on a tight schedule. There was a minimum of a one hour slot to ensure Mum did not feel pressurised. The carers were always exactly on time. If they had not phoned in to confirm arrival, Prestige would call
to enquire if they had arrived. The carers were professional and well groomed; the type of people you would welcome in your home. I felt they cared and were not there just to make their money and move on to the next job.
I had experiences with other care providers who were in and out in 20 mins or arrived 1- 2hrs later than anticipated. Had no idea what they should expect..... Shambles!!! Prestige, on the other hand, assessed Mum beforehand, advised me of the name of the carer, even enquired if Mum would prefer her to wear or not to wear a uniform. Once Mum was settled they would ask if I wanted them to vacuum, hang out washing etc. An excellent, well managed company.
Thank you to Prestige.

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Review from A C (Relative of Client) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Prestige always keeps me updated with changes to the roster, even when short notice changes due to sickness.
The carers I have seen have always been tender and respectful of their client.
Even over Christmas, they have provided uninterrupted 24/7 cover.
The carers are always considerate of private
time when visiting.
I would not hesitate to recommend Prestige based on my whole experience of them to date.

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Review from Sandra W (Wife of Client) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have had Prestige Nursing + Care (Plymouth) for many years, he also needs other care from another care company as my husband is very disabled. Prestige Nursing + Care (Plymouth) way surpass any other care company we have dealt with. They are always consistent with continuity of staff
and totally reliable. The office staff are always friendly and helpful and always contact us if anything is amiss. They have never let us down. I find them one of the best.

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Current Review Score: 9.0 (9.042)

Overview of Review Score

The Review Score of 9.0 (9.042) out of 10 for Prestige Nursing & Care (Plymouth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Prestige Nursing & Care (Plymouth) is calculated as follows: ( (20 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prestige Nursing & Care (Plymouth) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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