Primary Homecare Ltd

Lower Farm Park, Old Norwich Road, Barham, Ipswich IP6 0NU
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9.3 99 Reviews
  • Primary Homecare Ltd, Ipswich
Home and family are the most important things in life. Living in one surrounded by the other gives us all great comfort.

This homecare team provide a service, which is designed to support home living at all levels, for as long as possible. Entirely flexible, they can respond quickly to individual needs and circumstances.

Working with family and friends professionals will ensure the service is fully supportive by integrating activities with theirs to achieve a complete care package.

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Care Provided by Primary Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Primary Homecare Ltd
  • Person in charge
  • Julie Mills (Operations Manager)

Funding & Fees Guide for Primary Homecare Ltd

  • Prices

  • £29 - £42 per hour

  • Quotes to be given when we have ascertained all information regarding location and needs of client

Primary Homecare Ltd Reviews (99)

Total of 99, showing 1-20
9.3

Primary Homecare Ltd has a Review Score of 9.3 (9.337) out of 10, based on 18 reviews in the last 2 years. Over all time Primary Homecare Ltd has 99 reviews.

Overall Experience

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  • 24
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Date Published

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Review from D C (Client) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, helpful and good company. Highly recommend the carers I have dealt with.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

Thank you for this lovely review. We are so glad you are happy with all aspects of our service.


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Review from Derek S (Client) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care company. The team are worth their weight in gold. Caring, kind, have empathy and very professional. We have a laugh every day. Always on time via schedule weekly. Handles all care with dignity.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

We are delighted you are so happy with your care! It's good to see you are enjoying having a laugh with the care staff.


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Review from Colin A (Client) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am well satisfied with the staff.
Half an hour is a bit tight sometimes.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

I am happy that you are satisfied with our staff and have given them the top score. I note you have given management only one star but I need you to know it's not our decision to only allocate 30 minutes. Social Services fund the care and time is allocated by them. Please contact us if you would like to discuss this further.


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Review from T M (Client) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Efficient service provided by staff.
Varied staff provide service required.
Enjoy conversation with carers interested to talk.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

Thank you for your review. I am glad you like chatting to our staff.


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Review from J S (Daughter of Client) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been excellent and has enabled my mother to stay in her home. Some of the carers have gone above and beyond to make life easier for my mum.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

We are delighted you are happy with our service. Your mum is a pleasure to care for.


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Review from Jack M (Client) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers always ask if there's anything else they can do on that day before they leave, also the office staff are pleased to deal with any enquiry.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

We are very pleased you are happy with our service and that our carers always check if you need anything else before they leave.


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Review from Jack M (Client) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers take on additional domestic jobs without being asked.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

Thank you for taking the time to give us this review as we value your opinion. I am glad to hear our carers go the extra mile and help you with other additional domestic jobs.


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Review from Cheryl J (Daughter of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum moved to Claydon, she was welcomed by the care team in a most professional and comprehensive way.
The care plan put in place is very good and takes into consideration all of our initial concerns. The carers are polite, very competent and friendly, they treat Mum with dignity and kindness.
When
either the carer onsite or the office team have contacted me regarding Mum, they were calm, friendly and extremely helpful.
I have always been able to quickly get hold of the team on the office number and on the out-of-hours number, if needed.
I would recommended the services of Primary Homecare to anyone looking for reliable, capable and friendly care for their loved ones.

Reply from Prema Dorai, Director at Primary Homecare Ltd

Thank you so much for your kind and complimentary comments which are greatly appreciated. It is a pleasure caring for your mum and the staff are very happy to feel so valued. Thank you again from all at Primary Homecare.


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Review from J T (Daughter of Client) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Primary Homecare offer a great service which Mum had for many years. Due to her health she has now had to relocate to a care home but she, and the whole family, are very appreciative of all the care given by Primary Homecare and would recommend their services without hesitation.

Reply from Prema Dorai, Director at Primary Homecare Ltd

Thank you so much for all your kind comments. We loved looking after your mum and hope she is happy in her new care home. We value your feedback greatly and will pass on your comments to the carers who looked after your mum.


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Review from J R (Wife of Client) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find the carers very good and patient. They do everything that is asked of them. My reason for making management 'poor', because quite often the carers' times are changed but we the clients are never informed. As wife of client and full time carer, I find this very annoying as I have many problems
of my own apart from coping with my husband's dementia.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

Thank you for taking time to complete a review which we take very seriously. I am pleased you are happy with the staff and care your husband receives. I have checked and the one daily visit that we make is always between 10am and 11am. We never guarantee an actual time and we are fully compliant with our Social services Contract. As to value for money, we do not set your contribution to the cost of care. We have taken your comments onboard and will continue to provide continuity of care.


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Review from P D (Client) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Times of visits are never the same day to day.
Notes on the app are not always correct.

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Review from Jean E (Wife of Client) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The men and women who come and care for my husband are amazing kind and caring. Would recommend them to anyone, could not do without their help.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

Thank you for your feedback. Our staff really enjoy caring for your husband. I am so happy you would be pleased to recommend us.


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Review from Anne D (Client) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, I find Primary Homecare Ltd very good and most of the carers efficient and able. Prices are not cheap, so maybe beyond what others can afford. I wish there were fewer changes in the rotas, both of carers and of times, but realise sometimes emergencies arise. Thank you to those who look
after me.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

I am so pleased you find our carers efficient and able. Our prices are very competitive locally.


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Review from Elizabeth B (Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers have sometimes come early without the office letting me know. I feel I should be asked if this is ok. All the ladies who have come have been polite and friendly but do not seem to know about recycling rubbish. They do not know what can be recycled and that it has to be clean ie: cans should
be washed first! Their basic cooking skills are lacking and seem to not be able to prepare meals for slow cookers/ovens without help, they are good at clearing the kitchen after use.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

I am pleased you find our carers polite and friendly and they are good at cleaning your kitchen after use. We will pass on your comments about recycling to the relevant care staff.


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Review from Juliette A (Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Up until Christmas, I needed help with the preparation of meals. Since then I have needed assistance with cleaning. I realise that there are many clients on your books, but it would be very helpful to know when the carer is coming. It has varied a lot. What works for me is to phone your office early
in the week to find out the arrival time on Friday.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

We offer an app to all clients and families so they can have access to their visit times 24/7. We also provide good customer service to clients who phone our office. Due to client emergencies and staff absence, visit times occasionally change and this is unfortunately unavoidable.


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Review from Renee B (Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a joy to be cared for by such lovely people.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

I am glad you enjoy being cared for by our staff. Our carers find it a pleasure to care for you.


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Review from Brian B (Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team that comes to my house are excellent, friendly efficient and and always appears to be happy to see me. Overall an excellent team. One of the things that impress me is the fact that they always arrive at or near the time arranged. Great job all.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

Thank you so much for this positive review. We always strive to arrive on time although with roadworks and busy town centre's it can be difficult at times. I am so pleased you are happy with our service and staff.


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Review from J F (Friend of Client) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Primary Homecare are very helpful.
Compassionate and caring.

Reply from Prema Dorai, Director at Primary Homecare Ltd

Thank you for your comments which are greatly appreciated. I am glad that you have found our staff compassionate and caring. We appreciate all feedback given to us so that we can improve our service.


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Review from S B (Daughter of Client) published on 18 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always polite, friendly and caring. Mum is always pleased to see the carers and enjoys chatting with them. The carers have helped me so much as I know that my mum is being well looked after and if anything was wrong I would be told right away. The office staff are very helpful, friendly
and polite. If you have any problems they will sort them out right away. If anyone ever asked me about getting carers I would tell them to get in touch with Primary Homecare, as the service and carers and staff are fantastic.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

It is always a pleasure to look after your mum. We really appreciate your kind comments about our staff as we hope this will encourage others to see how we work.


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Review from S B (Niece of Client) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I do not live near my aunt to help her she is reliant on her carers for all her care. The carers are professional, friendly and caring. They offer help and respond to my aunt's wishes regarding meals, toileting and personal care and I can keep informed through an app regarding any concerns or
changing needs.

Reply from Prema Dorai, Director at Primary Homecare Ltd

Thank you for your complimentary review. The carers love looking after your aunt and if you have any concerns or suggestions, please do contact the office team so we can respond quickly.


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Current Review Score: 9.3 (9.337)

Overview of Review Score

The Review Score of 9.3 (9.337) out of 10 for Primary Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.337 for Primary Homecare Ltd is calculated as follows: ( (59 Excellents x 5) + (24 Goods x 4) + (19 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 104 Ratings = 4.337

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Primary Homecare Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jan 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (12)

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Meet the Team (5)

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Julie Mills

Job Title: Operations Manager

Joined: 2017

Julie has many years of experience in HR, Training and Management. She has worked in the Care Sector for over 6 years both in Nursing Homes and Home Care. Julie oversees operations including Human Resources and Training for Primary Homecare. Qualifications: CIPD Employment Law, Management level 4, Training & Development level 3 and Assessor and IQA Awards.


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Toni Woods

Job Title: Acting Registered Manager ( Job Share)

Joined: 2014

Toni is working towards level 5 Leadership & Management in Health & Social Care. She has many years of experience in Domiciliary Care. Toni started with the Company in 2014 as a Home Carer and has progressed from Coordinator to Deputy Manager and recently has been Acting Manager.


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Shaquille Thomson

Job Title: Coordinator

Joined: 2023

Shaquille rejoined the Company in 2023 as Coordinator of Felixstowe area. Shaquille has many years experience of working in Nursing Homes and Domiciliary Care.


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Andrei Zsurs

Job Title: Coordinator

Joined: 2016

Andrei has worked for the Company since 2016 as a Home Care Asst. This year he was promoted to Coordinator of the Stowmarket area


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Chloe Bolt

Job Title: Coordinator

Joined: 2021

Chloe first joined us working in one of our Nursing Homes. When this was sold she joined us as a Home Care Asst. Last year she was on Maternity leave but has since been promoted to Coordinator (Part-Time)


Frequently Asked Questions about Primary Homecare Ltd

What Type of Services does Primary Homecare Ltd offer?

Primary Homecare Ltd offers Home Care.

How many Carers does Primary Homecare Ltd employ?

Primary Homecare Ltd employs 52 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Primary Homecare Ltd to verify any information. View our terms and conditions. Primary Homecare Ltd has an Enhanced Service – more info.