Review from A F (Daughter of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience

From the initial assessment before the carers started, we were impressed with the care and attention to detail and my mum's needs. Kind carers, plenty of time given and Mum is treated with the greatest respect.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

Thank you for your kind comments. It is good to know the care and attention we have given your mum is appreciated.

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Review from C N (Wife of Client) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience

Struggled for eight years as he has vascular dementia osteoporosis, arthritis, brittle bones, asthma and two strokes. Completely wheelchair-bound. All the ladies here are such a help and are kind, friendly, and very good at the job. He has his favourites and they even cope well with my tears every now

and then.

Reply from Prema Dorai, Director at Primary Homecare Ltd

Thank you so much for your complimentary comments which we really appreciate. Our carers have been through so much over the past 2 years but they still care for all our clients as best as they can. We will continue to provide a quality service to your husband with caring and kindness.

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Review from A W (Granddaughter of Client) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience

Primary Homecare was assigned to my grandmother by the West Suffolk CCG. From the very start, they were proactive, thorough and organised - which gave the family great reassurance that my grandmother was to be in good hands as she received end of life care. The care staff were excellent. We were kept

up to date and they were compassionate and thorough on what my grandmother was understandably apprehensive about at the start of using a care service, but quickly adjusted and developed a liking for several care staff in particular! Highly recommended - excellent service for carers and their families.

Reply from Prema Dorai, Director at Primary Homecare Ltd

Thank you so much for your complimentary and positive comments. We are delighted that we made a difference to your grandmother's care and wellbeing. Our carers enjoyed giving care to your grandmother. We welcome comments and suggestions and act on them very quickly. It is wonderful to give this positive feedback to our carers.

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Review from D T (Daughter of Client) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience

The care my mother aged 85 receives from the carers on her three daily visits is fantastic, each carer is compassionate, caring and very professional. My parents have been receiving care from Primary Homecare Ltd for over 6 years, the carers and office staff go above and beyond their duties. It's very

important to me that I can view each visit of the care given to mum, her mood and general health through the Nurse Buddy App. I would highly recommend Primary Homecare Ltd and would like to thank everyone of the carer and office staff.

Reply from Prema Dorai, Director at Primary Homecare Ltd

Thank you so much for your kind words and compliments. We love looking after your mother and we always welcome feedback and suggestions. Many thanks.

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Review from C T (Daughter of Client) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience

Primary Homecare provide excellent care to my mother who is 95 and housebound. They provide personal care, meals and household chores in an efficient, caring and friendly manner. Also close attention to the many prescription drugs she has to take. The cavers are all lovely and consistent with the many

care visits. Nurse Buddy is very useful and checks if mum is well when I cannot visit. 5 stars to all including office staff!

Reply from Prema Dorai, Director at Primary Homecare Ltd

Thank you so much for all your kind comments. Your mum is a pleasure to look after. We are lucky to have such a good care team. We particularly like the fact that you use Nurse Buddy and find it very helpful. Many thanks.

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Review from C D (Daughter of Client) published on 13 December 2021
Submitted via Website • Report

Overall Experience

My mother is 85, has mild Alzheimer's and lives alone. It is a huge comfort to me that she has visits from these kind, thoughtful and capable carers each day, as I live several hours away. I am kept informed of my mum's health and mood daily and I receive a call should my mum require anything. My mother

would not be capable of independent living without their assistance and I am extremely grateful for their professionalism.

Reply from Prema Dorai, Director at Primary Homecare Ltd

Thank you so much for this lovely review. We do try very hard to give a good service, especially in these stressful times. Your mother is a delight to look after and we appreciate your kind comments.

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Review from Lucy G (Daughter of Client) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience

My lovely mum has Primary Homecare visits four times per day, and the care she receives is excellent. Mum has a regular carer who is amazing and has managed to encourage my mum to accept all the help she needs. Her carer always goes the extra mile, particularly with food presentation and personal care.

Mum always looks immaculate and well-groomed, with beautiful hair. Mum's love of skincare, fashion and beauty has been continued. Her carer puts lots of thought into helping Mum choose her outfit for the day. I live next door, so I am popping in regularly, unannounced. The carer and Mum are always laughing and joking. Mum sometimes has a different carer at the weekend who is also impressive. I popped in one day, and Mum was confused being a little difficult. I heard her carer being so kind and caring, I was impressed by her gentle warmth and patience, which reassured my mum. Mum's carers are like angels, working alone in all weather. I just appreciate them so much.

Reply from Prema Dorai, Director at Primary Homecare Ltd

What lovely comments about our carers! Thank you so much for those kind words and I am so glad that you and your mum are happy with the service that we provide. Please do let us know if there is anything that we can help with in the future. We welcome your comments.

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Review from Cynthia G (Client) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience

I look forward to seeing my carer each day. Their care means that I can stay at home and still manage for as long as possible, and I am very satisfied with all they do. They help and leave me to do what I can by myself. I am treated with respect. Thank you, Primary Homecare Ltd, for all you do.

Reply from Prema Dorai, Director at Primary Homecare Ltd

Thank you Cynthia for your kind compliments and comments about my staff. They enjoy assisting you to manage your daily activities and enabling you to remain independent at home. Your comments are greatly appreciated and valued and we look forward to receiving any suggestions to improve service.

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Review from Jonathan W (Son of Client) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience

Primary Homecare are the third provider we have used for my father's care and are the first provider we have found who do what you would hope a company would do. Professional and caring in their approach and easy to deal with. Attentive in their detail and the nurse buddy app provides updates for the

family to view. I would highly recommend as a provider of care.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

We are very happy to hear that you would recommend us to others looking for a good care provider. I am also pleased you are finding the Nurse Buddy App very useful and informative.

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Review from K F (Son of Client) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience

Whilst on a visit, they were working respectfully and professionally. The carers acted with kindness and compassion, assisting at all times together with emergency services with a difficult situation. They gave great comfort and support which is very much appreciated. Heartfelt thanks.

Reply from Prema Dorai, Director at Primary Homecare Ltd

Thank you so much for your kind comments, which are greatly appreciated. It is a pleasure to look after your mum, and our carers are very fond of her. We value all the feedback that we get from clients and relatives and welcome suggestions towards the way we provide the service.

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Review from Catherine S (Daughter of Client) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience

The Primary Homecare Ltd team cared for my mother for about three years. The manager was always helpful, being willing to adapt quickly to Mum's changes in her needs. These fluctuated considerably as Mum's mood changed. The caring was always reliable and as Mum's health deteriorated the level of care

remained constant. She used to tell me who had been with her - due to Covid I was unable to travel from Wales to see her - and how kind and sensitive they were, which always put my mind at rest.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

Thank you for your kind comments. We have strived to keep things as normal as possible during these very difficult times and it is wonderful to hear this positive feedback.

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Review from Michael B (Client) published on 16 February 2021
Submitted via Postal Card • Report

Overall Experience

It has unfortunately been necessary for the carer's services to be called upon due to several accidents that have occurred. When called upon, they have gone that extra mile for me.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

Michael, I am very pleased to hear our Carers go that extra mile for you.

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Review from R C (Daughter of Client) published on 12 February 2021
Submitted via Postal Card • Report

Overall Experience

My father has had home care for nine months. In that time, the carers have been very gentle, attentive and generally made my father very happy. They do not have an easy job and they do it with grace and a smile! I would definitely recommend this company to any of my friends and relatives.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

I would like to thank you very much for your kind comments and for recommending our service to others.

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Review from Mandy F (Daughter of Client) published on 11 February 2021
Submitted via Postal Card • Report

Overall Experience

The carers that look after my Mum are excellent. They are kind to Mum, polite, smart, on time and always correctly presented with the correct PPE. I would recommend Primary Homecare Ltd to others without hesitation. The manager has always been so kind and helpful to all of my requests and needs and

very accommodating. Top-notch!

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

Thank you very much for this review, Mandy. We are pleased to hear that you are very happy with the care your Mum is receiving from our care staff. We pride ourselves on ensuring staff represent our company in a positive way and it is good to hear that they are always smart, polite and wearing correct uniform and PPE. It is also so important to us that potential new clients hear this from people who use our service so I am sure this review will help others in their decision making.

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Review from Anne P (Daughter of Client) published on 5 February 2021
Submitted via Website • Report

Overall Experience

All the carers that came to help my Mum were wonderful and very helpful. They all treated my Mum with a great deal of respect and compassion. They all were on time and took time to talk to her. So I would recommend the company to everyone.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

I am pleased you were happy with our service and your recommendation to others means a lot to us. Your mother was a pleasure to care for.

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Review from J W (Son of Client) published on 23 April 2020
Submitted via Postal Card • Report

Overall Experience

I was very wary of who my mother should have; following a disappointing experience before Mum went into hospital. I shouldn't have worried. Primary Homecare has been excellent; right from the initial arrangement through to the actual day-to-day care. Professional and caring, proactively supporting Mum

with everything. Nothing has been left to chance. This has made a 97-year-old woman very happy. She really looks forward to her twice-daily visits from her carer. Wonderful.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

Dear J W,
Thank you very much for your review. I am very pleased your Mum is happy with our service and looks forward to her visits. She is a pleasure to care for.

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Review from P H (Client) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience

It can sometime take a little time to get used to a new carer, especially if they have an accent.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

Thank you very much for taking the time to review us. I am very pleased you are happy with the care you received and that you are extremely likely to recommend us to others.

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Review from K S (Husband of Client) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience

As last year, excellent.

Reply from Prema Dorai, Director at Primary Homecare Ltd

Thank you so much for taking the time to give us your comments and feedback. We do our best to ensure that our service users get a good and meaningful care experience and they are always at the centre of our service. Your comments are greatly appreciated.

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Review from M C (Daughter of Client) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience

We have always found Mum's care to be a really good standard. We as a family, feel that whoever goes into Mum; the care she receives is brilliant and understanding of her needs. If ever we need to see if times can be changed or we would like the carers to do something in particular, the people at the

end of the phone are pleasant and helpful.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

I am delighted that you are so happy with the care provided to your mum. I would like to pass on my thanks for you to take the time to write this review and to let you know the team will be informed of your positive comments.

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Review from Theresa J (Granddaughter of Client) published on 18 February 2020
Submitted via Website • Report

Overall Experience

I would like to thank everyone at Primary Homecare on behalf of all of my family for everything that you have done for my nan. You all went above and beyond, especially on her final day with us when it was hard for us, especially yourselves. We are all very grateful and appreciate everything that you

have done for Nan for the last ten years or so. Nan was really pleased with the care that she got, given anything that she needed. You all went above and beyond to sort this out for her. She loved every one of you like you were family.
Thank you again.

Reply from Cheryl Milldown, Registered Manager Primary Homecare at Primary Homecare Ltd

We feel honoured that we cared for your nan for over 10 years and that she was able to remain in her own home which is what she and all the family wanted. Your nan was a lady that brightened up every carers day and she is sadly missed by us all. Thank you so much for sending this review I will ensure that your heartfelt words are passed on to all the team. Your nan will not be forgotten by Primary Homecare

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Primary Homecare Ltd

Care Provided by Primary Homecare Ltd

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Funding & Fees Guide for Primary Homecare Ltd