Primary Homecare Ltd

Lower Farm Park, Old Norwich Road, Barham, Ipswich IP6 0NU
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9.3 99 Reviews
  • Primary Homecare Ltd, Ipswich
Home and family are the most important things in life. Living in one surrounded by the other gives us all great comfort.

This homecare team provide a service, which is designed to support home living at all levels, for as long as possible. Entirely flexible, they can respond quickly to individual needs and circumstances.

Working with family and friends professionals will ensure the service is fully supportive by integrating activities with theirs to achieve a complete care package.

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Care Provided by Primary Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Primary Homecare Ltd
  • Person in charge
  • Julie Mills (Operations Manager)

Funding & Fees Guide for Primary Homecare Ltd

  • Prices

  • £29 - £42 per hour

  • Quotes to be given when we have ascertained all information regarding location and needs of client

Primary Homecare Ltd Reviews (99)

Total of 99, showing 41-60
9.3

Primary Homecare Ltd has a Review Score of 9.3 (9.337) out of 10, based on 18 reviews in the last 2 years. Over all time Primary Homecare Ltd has 99 reviews.

Overall Experience

  • 71
  • 24
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Date Published

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Review from C F (Client) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the start of my experience with Primary Homecare everyone who has looked after me has treated me with great care and kindness always considerate and thoughtful. They are always well presented and clean in their appearance always happy and smiling always uplifting and trying to make me feel
better and make the most of my days.

Reply from Cheryl Milldown at Primary Homecare Ltd

We are delighted that you rate the service that we provide to you so highly. I will pass on your lovely feedback to all the carers who visit. Thank you for taking the time to review us on Homecare.co.uk.


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Review from L D (Niece of Client) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is very happy with all the carers that come to her and tend to what she needs three times a day 24/7. They also go to the shop if she has run out of anything. She is very happy with her care, as am I.

Reply from Cheryl Milldown, Manager at Primary Homecare Ltd

We are very pleased to know that you and your aunt are very satisfied with the excellent level of care that is provided by the team who visit. Thank you for taking the time to send in a review.


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Review from M G (Husband of Client) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife suffers from Alzheimer's disease and we started with Primary Homecare over two years ago. I am positive we made the right choice.
No carers have ever come into my home without being cheerful and friendly, and many show a high level of dedication and efficiency in the performance of their duties.
Every effort is made to provide the right carer for my wife's needs which is so important. I have no hesitation in recommending them.

Reply from Cheryl Milldown at Primary Homecare Ltd

I would like to thank you for taking the time to send in a review, it is heartwarming to know that the care and support we provide to your wife is to a high standard. I know that she has regular carers who have built up the level of trust and know her needs, continuity is so important when caring for someone with Alzheimer's and we strive to meet this. We appreciate your recommendation.


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Review from Bernard M (Husband of Client) published on 21 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The interview was conducted in a very open discussion with all three people present. It's a great help to me in the morning helping my wife through her shower etc.

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Review from Margaret P (Client) assisted by family/friend published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class service by well trained staff. Thank you.

Reply from Cheryl Milldown at Primary Homecare Ltd

Thank you so much for taking the time to review us on Homecare.co.uk. We are so pleased to know that our service is "first class".


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Review from M B (Client) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All your cares are first class and very supportive and helpful. No complaints.

Reply from Cheryl Milldown at Primary Homecare Ltd

We are very pleased to know that all our carers are "first class". I will pass on your compliments to the team who visit you.


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Review from Anthony B (Husband of Client) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very pleasant and polite, dressed smart, identity display. Nothing is too much trouble. The level of service you receive from carers is very good and provided in the way that is required and tidied up before leaving.
If the carers think it is needed to phone nurse or doctor they will tell
you.

Reply from Cheryl Milldown at Primary Homecare Ltd

We would like to thank you for your wonderful review and compliments for the carers who visit your wife. It is heartwarming to know that the care is to an excellent standard.


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Review from Sean W (Client) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been excellent and nice always. Thanks for everything.

Reply from Cheryl Milldown at Primary Homecare Ltd

We are so pleased to know that the service that we provide to you is excellent and that you enjoy having the carers visit. We look forward to continuing to visit.


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Review from J B (Client) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very up to date.

Reply from Cheryl Milldown at Primary Homecare Ltd

We very much appreciate your review for Homecare.co.uk and that you find the staff knowledgeable and provide you with an excellent level of service. We will pass on your compliments to the team who visit.


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Review from Christine H (Client) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are all very friendly. They always look clean and smart.

Reply from Cheryl Milldown at Primary Homecare Ltd

We really appreciate you taking the time to complete a review for us and it is good to know that the carers are very friendly and smart. We look forward to continuing to provide you with a high level of service.


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Review from M L (Wife of Client) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care my husband is receiving. The carers are all friendly, polite and efficient.
I would certainly have no hesitation in recommending Primary Homecare Ltd to anyone that may need care.

Reply from Cheryl Milldown at Primary Homecare Ltd

We are very happy to know that the service that we provide to your husband is of high quality and that the staff are friendly, polite and efficient. I will make sure that your comments are passed on to all the team who visit.


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Review from Violet T (Client) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each morning I look forward to seeing my carers they are all very friendly and good at their jobs. I am always asked before they leave is there is anything else I need to me this is a good carer. I know that whatever I tell them does not go out of my house. Well done to all at Primary Homecare.

Reply from Cheryl Milldown at Primary Homecare Ltd

Thank you so much for your lovely feedback, it is much appreciated and pleasing to know that we continue to deliver an excellent service in a friendly manner.


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Review from Linda P (Daughter of Client) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are reliable and friendly, concerned about my welfare and that of the family.

Reply from Cheryl Milldown at Primary Homecare Ltd

We would like to thank you for taking the time to send a review and it is lovely to know that the service we provide meets your expectations. We try our best every day to not only support the people that we provide a service to but also their family carers who play such an important part in caring for a loved one.


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Review from Carol H (Client) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my carers to be very kind and caring people, they give me excellent care and professional at all times. I would definitely recommend.

Reply from Cheryl Milldown at Primary Homecare Ltd

Thank you for taking the time to send a review it is always good to know that the carers are delivering an excellent standard of care and that the people that use our service are happy, this is what makes it all worth while.


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Review from Lisa H (Daughter of Client) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who visited my father were so kind and professional. The standard of care shown was outstanding. We felt reassured that my father could continue living at home with their help. We were very impressed with Primary Homecare's coordinator her communication was excellent always replying to
any messages I sent to her almost immediately and always friendly and helpful.

Reply from Cheryl Milldown at Primary Homecare Ltd

We would like to say that it was a honour to be able to provide care and support to your father and that he was able to remain in his own home until the end. We appreciate your kind words on this review and I will make sure that they are passed on to the team.


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Review from A S (Daughter of Client) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the carers to be very reliable, professional, caring and friendly to my mother who is also very happy with the service she is receiving.

Reply from Cheryl Milldown at Primary Homecare Ltd

We would like to thank you for taking the time to send a review and for the lovely feedback. It is good to know that the service that we provide is excellent in every way.


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Review from B P (Husband of Client) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care to my wife.

Reply from Cheryl Milldown at Primary Homecare Ltd

Thank you for taking the time to send a review. We have been providing care and support to your wife for over 9 years, and during this time, built up an excellent relationship with both of you.


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Review from Barry D (Son of Client) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good relationship has been set up between Dad and the carers. He is always full of praise.

Reply from Cheryl Milldown at Primary Homecare Ltd

Thank you for taking the time to complete a review it is always lovely to know that the care team are providing a high quality of service and that your Dad enjoys their visits. I will pass on your compliments to the carers.


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Review from Betty H (Client) assisted by family/friend published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only praise the support I receive from Primary Homecare. All the carers that visit me are kind, caring and willing to support me to do things I can no longer manage myself. They treat me with respect and allow me the time I need to complete tasks. Both myself and my family would highly recommend
Primary Homecare to anyone who requires support at home or knows someone who does.

Reply from Cheryl Milldown at Primary Homecare Ltd

We would like to thank you for the wonderful feedback that you have given to the staff that visit you on a daily basis. We are so fortunate to have a team that do the role for all the right reasons and really care and want to make a difference to people's lives. To receive such lovely feedback makes it all worthwhile. I will pass on your compliments to all the carers that visit you.


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Review from I J (Wife of Client) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the Primary Homecare Ltd to be most polite and helpful. They treat their clients with dignity and understanding. Regarding the accommodation of medication, they are very professional, the company have rules and they adhere to them without fail.
I look at them as new friends.

Reply from Cheryl Milldown at Primary Homecare Ltd

We would like to take this opportunity to thank you for the review on Homecare.co.uk. We are very pleased to know that the carers offer a professional service and treat you and your husband with dignity and respect and you are happy to have them in your home. All staff have a very comprehensive training programme before commencing care in the community and we know that this gives them the background knowledge to work in-line with our policies and procedures and deliver the highest possible standard of service.


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Current Review Score: 9.3 (9.337)

Overview of Review Score

The Review Score of 9.3 (9.337) out of 10 for Primary Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.337 for Primary Homecare Ltd is calculated as follows: ( (59 Excellents x 5) + (24 Goods x 4) + (19 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 104 Ratings = 4.337

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Primary Homecare Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jan 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (12)

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Meet the Team (5)

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Julie Mills

Job Title: Operations Manager

Joined: 2017

Julie has many years of experience in HR, Training and Management. She has worked in the Care Sector for over 6 years both in Nursing Homes and Home Care. Julie oversees operations including Human Resources and Training for Primary Homecare. Qualifications: CIPD Employment Law, Management level 4, Training & Development level 3 and Assessor and IQA Awards.


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Toni Woods

Job Title: Acting Registered Manager ( Job Share)

Joined: 2014

Toni is working towards level 5 Leadership & Management in Health & Social Care. She has many years of experience in Domiciliary Care. Toni started with the Company in 2014 as a Home Carer and has progressed from Coordinator to Deputy Manager and recently has been Acting Manager.


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Shaquille Thomson

Job Title: Coordinator

Joined: 2023

Shaquille rejoined the Company in 2023 as Coordinator of Felixstowe area. Shaquille has many years experience of working in Nursing Homes and Domiciliary Care.


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Andrei Zsurs

Job Title: Coordinator

Joined: 2016

Andrei has worked for the Company since 2016 as a Home Care Asst. This year he was promoted to Coordinator of the Stowmarket area


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Chloe Bolt

Job Title: Coordinator

Joined: 2021

Chloe first joined us working in one of our Nursing Homes. When this was sold she joined us as a Home Care Asst. Last year she was on Maternity leave but has since been promoted to Coordinator (Part-Time)


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