Primary Homecare Ltd

Lower Farm Park, Old Norwich Road, Barham, Ipswich IP6 0NU
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9.3 99 Reviews
  • Primary Homecare Ltd, Ipswich
Home and family are the most important things in life. Living in one surrounded by the other gives us all great comfort.

This homecare team provide a service, which is designed to support home living at all levels, for as long as possible. Entirely flexible, they can respond quickly to individual needs and circumstances.

Working with family and friends professionals will ensure the service is fully supportive by integrating activities with theirs to achieve a complete care package.

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Care Provided by Primary Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Primary Homecare Ltd
  • Person in charge
  • Julie Mills (Operations Manager)

Funding & Fees Guide for Primary Homecare Ltd

  • Prices

  • £29 - £42 per hour

  • Quotes to be given when we have ascertained all information regarding location and needs of client

Primary Homecare Ltd Reviews (99)

Total of 99, showing 61-80
9.3

Primary Homecare Ltd has a Review Score of 9.3 (9.337) out of 10, based on 18 reviews in the last 2 years. Over all time Primary Homecare Ltd has 99 reviews.

Overall Experience

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Date Published

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Review from Pauline K (Wife of Client) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing on behalf of my husband and I wouldn't be able to care for myself, and my husband 24/7 without the assistance of carers (2 carers 3 times a day). They are all very kind and caring and treat us with great respect.

Reply from Cheryl Milldown at Primary Homecare Ltd

We very much appreciate you taking the time to send in a review about the service that we provide to your husband. We will pass on your lovely comments to the team that visit.


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Review from Deborah E (Wife of Client) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband receives is excellent. They are very kind, considerate and very sensitive to his needs and treat him with respect.

Reply from Cheryl Milldown at Primary Homecare Ltd

We are so pleased to know that the service your husband receives from the care team who visit meets his needs and is delivered in a way that shows him dignity, respect and consideration. I am very fortunate that my team undertake their role for all the right reasons and want to make a difference to the people that they care for and their families. Thank you for taking the time to send in this excellent review.


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Review from Tamar M (Granddaughter of Client) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have been very happy with the level of care my Nanna has received from Primary Homecare Ltd. The people who visit her have been very polite, kind and always aware of respecting her dignity. Having people to visit and look after Nanna 3 times a day takes the stress away from us. The office
staff and management are also very helpful and easy to talk to. Thank you to all of the wonderful staff!

Reply from Cheryl Milldown at Primary Homecare Ltd

It is lovely to know that the service we provide to your Nanna takes the stress away from your family and that the carers who visit are kind and respectful. I will pass on your wonderful compliments to the office staff and community team.


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Review from Andrew B (Son of Client) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a son, I am very pleased with Mum's care and can carry on going to work knowing she in the best of care. All the staff are genuinely understanding and allow my mother to carry on as a normal a life as possible. Many thanks.

Reply from Cheryl Milldown at Primary Homecare Ltd

Many thanks for taking the time to complete a review we are so pleased to know that the service we provide gives you peace of mind as this is so important for family members to be able to carry on with their own lives. Carers will always encourage the people that they visit to lead as normal a life as possible and allow them to continue to do as many day to day tasks at they can but providing a "helping hand" where needed.
I will pass on your lovely feedback to the team who visit your Mum.


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Review from J S (Client) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the care provided by the carers to be very good and friendly.
They responded positively to all my requests.

Reply from Cheryl Milldown at Primary Homecare Ltd

We are very pleased to know that the carers are friendly and provide a good service which meets your needs. thank you for taking the time to send in a review.


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Review from M M (Client) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Up until now consideration has been shown to me whilst getting in and out of the shower and having a friendly chat if time permits.

Reply from Cheryl Milldown at Primary Homecare Ltd

Thank you for taking the time to send in a review we are pleased to know that you are happy with the service that the team provide.


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Review from Glenda T (Client) assisted by family/friend published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Primary Homecare Ltd supplies us with good quality well trained friendly staff. All are efficient, prompt smart and trustworthy. Overall a good team.

Reply from Cheryl Milldown at Primary Homecare Ltd

We are very pleased to know that the service we provide meets your expectations. We pride ourselves in the training that staff have before starting work in the community and this continues throughout their employment giving them every opportunity to grow. Thank you for taking the time to write this review, we will pass on your lovely comments to the staff who visit.


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Review from Rita H (Wife of Client) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service we get from your company. All the Carers we have had, have all been very friendly and look after my husband very well.

Reply from Cheryl Milldown at Primary Homecare Ltd

It is lovely to know that the service we provide to your husband is of a high standard and all the carers are friendly. We look forward to continuing to provide support when you move to your new home and helping your husband to achieve his outcome of going out for a regular walk with his carers.


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Review from Paul R (Son of Client) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the care package received by our mother. The Carers are caring, friendly and very professional. The Coordinator has been excellent and we have a very good two-way dialogue to ensure all mum's needs are met. Many thanks.

Reply from Cheryl Milldown at Primary Homecare Ltd

We are delighted to know that the service we provide to your mother is caring, friendly and professional. I will pass on your lovely comments to the team who visit and the coordinator. It is so important that we have the rapport with not only the client but their family members as communication ensures that we are meeting the exact needs of each individual. Thank you for taking the time to send this review.


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Review from Janet H (Client) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are friendly, polite and helpful.

Reply from Cheryl Milldown at Primary Homecare Ltd

Thank you very much for taking the time to complete a review, it is always a pleasure to know that the service we provide meets people's needs. I will pass on your compliments to the care team who visit you.


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Review from Jennifer R (Daughter of Client) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management - listen to the needs required and implement.
Carers - very caring and kind, punctual, follow requests for care and meals. Go beyond what is required and all round excellent service.
Would recommend highly.

Reply from Cheryl Milldown, Registered Manager at Primary Homecare Ltd

We would like to take this opportunity to thank you for the excellent review of the service that we provide. It is always good to know that staff "go beyond" what is expected. We are very fortunate to have a dedicated team of staff providing a service to all of our clients in the community.


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Review from Amanda B (Granddaughter of Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies that my nan has are lovely and they take time to talk to her and me.

Reply from C. Milldown, Registered Manager at Primary Homecare Ltd

Thank you very much for taking the time to send a review it is pleasing to hear that the carers who visit your Nan are lovely and that they take the time to talk to you both. Communication is such an important part of what we do and knowing that this is making a difference to the people that we provide a service to makes it all worthwhile.


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Review from Joan C (Client) assisted by family/friend published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are very professional they see mu need and are very caring, given me meals, tablets washing me etc. They are kind and considerate to any needs that I have.

Reply from C. Milldown, Registered Manager at Primary Homecare Ltd

We would like to thank you for taking the time to send a review. It is very good to know that the care that you receive is to a high standard and you are treated with dignity and respect. We look forward to continuing to provide you with an excellent service that meets your needs.


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Review from John A (Client) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally satisfactory both service and contribution to my general welfare.

Reply from C. Milldown, Registered Manager at Primary Homecare Ltd

We are very pleased to know that the care we provide meets your needs and you would rate us an an excellent service. We look forward to supporting you in the future.


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Review from Paula G (Client) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All helpful and caring.

Reply from C Milldown, Registered Manager at Primary Homecare Ltd

We would like to thank you for taking the time to send a review and we are very pleased to know that your carers are "helpful and caring" and you are happy with the care that we provide. We look forward to continuing to provide you a high quality service.


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Review from Norbury D (Client) assisted by family/friend published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with my carers, they are helpful and friendly and love a chat.

Reply from C Milldown, Registered Manager at Primary Homecare Ltd

We would like to take this opportunity to thank you for taking the time to write a review, it is so good to see that you and your son are very happy with the care that we provide and that the team that visit are helpful, friendly and love to have a chat. We look forward to continuing to provide you with a high level of service in the future.


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Review from Beryl E (Client) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Once again my aim to help me is by trying Primary Homecare Ltd with some extra hours. A social worker is doing this for me. Hope to be lucky because I would not like to go anywhere else. Office staff are very helpful.

Reply from C. Milldown, Registered Manager at Primary Homecare Ltd

We would like to take this opportunity to thank you for sending in a review. We are pleased to see that you want to stay with us and we hope that you are able to arrange with your social worker extra visits. Please feel free to contact us in the office if you require any further support with your care. We look forward to continuing to provide you with a high quality service in the future.


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Review from Margaret G (Husband of Client) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Excellent carers.

Reply from C. Milldown, Registered Manager at Primary Homecare Ltd

We would like to thank you for the excellent review that you have given us. It is lovely to know that the service and care that we provide to your wife is to a high standard.


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Review from Olive B (Daughter of Client) assisted by family/friend published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received from Primary Care is excellent, all our mother's needs are met, in a dignified caring way.

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Review from A B (Son of Client) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, helpful and reliable service. I am able to go to work in the morning knowing mum will be well looked after.

Reply from C Milldown, Registered Manager at Primary Homecare Ltd

Thank you for taking the time to review us on Homecare.co.uk. We are very happy that the service we provide to your mother is excellent and gives you peace of mind. I will pass on your compliments to the care team.


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Current Review Score: 9.3 (9.337)

Overview of Review Score

The Review Score of 9.3 (9.337) out of 10 for Primary Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.337 for Primary Homecare Ltd is calculated as follows: ( (59 Excellents x 5) + (24 Goods x 4) + (19 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 104 Ratings = 4.337

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Primary Homecare Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jan 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (12)

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Meet the Team (5)

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Julie Mills

Job Title: Operations Manager

Joined: 2017

Julie has many years of experience in HR, Training and Management. She has worked in the Care Sector for over 6 years both in Nursing Homes and Home Care. Julie oversees operations including Human Resources and Training for Primary Homecare. Qualifications: CIPD Employment Law, Management level 4, Training & Development level 3 and Assessor and IQA Awards.


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Toni Woods

Job Title: Acting Registered Manager ( Job Share)

Joined: 2014

Toni is working towards level 5 Leadership & Management in Health & Social Care. She has many years of experience in Domiciliary Care. Toni started with the Company in 2014 as a Home Carer and has progressed from Coordinator to Deputy Manager and recently has been Acting Manager.


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Shaquille Thomson

Job Title: Coordinator

Joined: 2023

Shaquille rejoined the Company in 2023 as Coordinator of Felixstowe area. Shaquille has many years experience of working in Nursing Homes and Domiciliary Care.


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Andrei Zsurs

Job Title: Coordinator

Joined: 2016

Andrei has worked for the Company since 2016 as a Home Care Asst. This year he was promoted to Coordinator of the Stowmarket area


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Chloe Bolt

Job Title: Coordinator

Joined: 2021

Chloe first joined us working in one of our Nursing Homes. When this was sold she joined us as a Home Care Asst. Last year she was on Maternity leave but has since been promoted to Coordinator (Part-Time)


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