Primary Homecare Ltd

Lower Farm Park, Old Norwich Road, Barham, Ipswich IP6 0NU
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9.3 99 Reviews
  • Primary Homecare Ltd, Ipswich
Home and family are the most important things in life. Living in one surrounded by the other gives us all great comfort.

This homecare team provide a service, which is designed to support home living at all levels, for as long as possible. Entirely flexible, they can respond quickly to individual needs and circumstances.

Working with family and friends professionals will ensure the service is fully supportive by integrating activities with theirs to achieve a complete care package.

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Care Provided by Primary Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Primary Homecare Ltd
  • Person in charge
  • Julie Mills (Operations Manager)

Funding & Fees Guide for Primary Homecare Ltd

  • Prices

  • £29 - £42 per hour

  • Quotes to be given when we have ascertained all information regarding location and needs of client

Primary Homecare Ltd Reviews (99)

Total of 99, showing 81-99
9.3

Primary Homecare Ltd has a Review Score of 9.3 (9.337) out of 10, based on 18 reviews in the last 2 years. Over all time Primary Homecare Ltd has 99 reviews.

Overall Experience

  • 71
  • 24
  • 4
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Date Published

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Review from I C (Husband of Client) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The level of support and advice given is very good and we have their carers who are all first class and we would be lost without them. They are very kind and considerate and give my wife confidence.

Reply from C. Milldown, Registered Manager at Primary Homecare Ltd

We would like to thank you for taking the time to send a review. It is wonderful to hear that the carers are kind and considerate and that they provide your wife with a high level of care and support. We will continue to do our best to offer a first class service in the future.


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Review from Margaret M (Client) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service and care are excellent.

Reply from C. Milldown, Registered Manager at Primary Homecare Ltd

We would like to take this opportunity to thank you for taking the time to put a response on homecare.co.uk. We are very pleased to know that the service you receive is excellent. We look forward to continuing to provide you with care in the future.


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Review from J G (Client) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always courteous and lovely to talk to.

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Review from Maureen G (Wife of Client) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with all the care. Please keep it up.

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Review from M G (Son of Client) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service but could do more by prompting clients to do things ie. change clothes, pad, shower etc. Also hand written reports, not the easiest to read sometimes.

Reply from C. Milldown, Registered Manager at Primary Homecare Ltd

Thank you for taking the time to complete a review. With regards to your comments, we are aware that your mother needs much encouragement on the day to day tasks and the carers prompt as much as possible but the final decision is always hers.
We appreciate that some staff have different styles of writing that are not always as easy to read as others, and we do ask staff to write as clearly as possible to avoid any confusion for other people who may wish to read the notes. At the next staff meeting, we will put this point on the agenda. Thank you for bringing this to our attention.


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Review from B J B (Daughter of Client) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Main concern is understanding some of the carers' writing. Could it please be put in print?

Reply from C. Milldown, Registered Manager at Primary Homecare Ltd

Thank you for taking the time to complete a review we appreciate your feedback. With regards to some of the staff not writing very clearly in the daily records. I will audit the paperwork to see which carer is not writing clearly and we will offer them additional record keeping training.


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Review from J P (Daughter of Client) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Writing as a daughter, I'm very happy with the care my mother receives. The carers are very kind and caring, in fact, I couldn't cope without them. The cope with dementia much better than I could, May your service continue for many more years without too many funding problems. I thank you once again
for all the help and car you help me with.

Reply from C. Milldown, Registered Manager at Primary Homecare Ltd

Thank you so much for the heartfelt thanks that you have given us in your review. We are so glad that our service not only meets your mother's needs but helps to support you to. We will continue to provide the highest possible service and assist in any way that we can.


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Review from C H (Client) assisted by family/friend published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have MS and heart failure, so my needs are complicated and can vary from day to day. The company has shown a lot of understanding in putting together my care package which includes transfers (wheelchair/bed/shower/chair etc), personal care and food preparation. The office staff are professional and
helpful and always ready to discuss my needs. The carers are kind, willing and considerate. They are very able and always eager to learn. Their cheerfulness brightens up my day.

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Review from D C (Husband of Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Plenty of communication with carers. As I try to give my wife her pain killers 30-60 minutes before the carer arrives. Some indication of an ETA on Saturday mornings would be good.
Apart from this very minor problem, everything is going well.

Reply from C Milldown, Registered Manager at Primary Homecare Ltd

Thank you for taking the time to review us. We are pleased that the care is going well with regards to the expected time of arrival on a Saturday morning we are always happy to contact you before your time schedule arrives on Saturday for the week ahead. We will arrange this for the future.


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Review from Karen C (Daughter of Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer's do a brilliant job. My mother has severe dementia, no mobility and double incontinence. They are excellent at dealing with her and are courteous and speak to her, although she very rarely communicates now. They chat with my father and will tell us if there are any problems where we may need
a district nurse. Without them, my mother would be in a home.

Reply from C Milldown, Registered Manager at Primary Homecare Ltd

Thank you for taking the time to undertake a review. We are very pleased to know that the care team does an excellent job and treat your mother with kindness and respect. We strive very hard to keep people at home in their familiar surroundings for as long as possible and to provide them with a high level of care. It is so good to see that we are doing our job well.


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Review from John U (Client) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found that all the carers who I had dealings with were kind and went out of their way to help me. I have come to look on them as real friends.

Reply from C. Milldown, Registered Manager at Primary Homecare Ltd

Thank you so much for taking the time to send a review, we are so pleased to know that the service meets your needs and you have such a good relationship with the team who visit you.


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Review from E L (Client) published on 14 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very helpful and respectful. There is one carer that is very good at her job however she is very depressing and I get her too often. 8 times a week is too often.

Reply from C. Milldown, Registered Manager at Primary Homecare Ltd

Thank you for taking the time to complete a review, we are pleased to know that the service we provide is excellent. With regards to the carer that you have referred to we will be contacting you to discuss this further.


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Review from Paul R (Client) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe that Primary Homecare provides a workforce that is first class in their ability to work on a person to person level and give their full attention in a professional manner to their client base requirements. They are very capable, friendly and honest people providing and understanding the needs
of their clients.

Reply from C. Milldown, Registered Manager at Primary Homecare Ltd

It is a pleasure to read such a positive review and we are so pleased to know that the service we provide exceeds your expectations. Thank you for taking the time to complete the review.


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Review from Anne M (Husband of Client) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, wife treated as an individual. Handled gently, everything explained to her as she is cleaned/changed/shampooed. Primary Homecare's routine of sending couples when possible provides a good teamwork scenario. The carers take their work seriously and are quick to initiate changes in treatment
and equipment. Office happy to "go along" with changes. Punctuality very good.

Reply from C. Milldown, Registered Manager at Primary Homecare Ltd

Thank you for your lovely response, I am so pleased to hear that the care that we deliver is to a very high standard and meeting your wife's needs. We appreciate that you have taken the time to send in a review.


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Review from Bill P (Client) published on 24 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers mostly good, caring and friendly. Two most caring and always looking towards my improvement.

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Review from J R (Client) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from C. Milldown, Registered Manager at Primary Homecare Ltd

We are very pleased to know that the service we provide is excellent and meets your needs and that you would recommend us to other people that may require care. We would like to thank you for taking the time to complete a review.


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Review from Lorna M (Client) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all staff and helpers are efficient and helpful at all times.

Reply from C. Milldown, Registered Manager at Primary Homecare Ltd

Thank you for taking the time to complete a review. We are happy to see that you are satisfied with the service that we provide.


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Review from I S (Client) assisted by family/friend published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied with the service my mum gets from Primary Homecare Ltd. The staff and carers are very helpful and look after mum very well and i will recommend this service to friends and family.

Reply from C. Milldown, Registered Manager at Primary Homecare Ltd

Thank you very much for taking the time to complete a review. We are so pleased to hear that your Mum is happy with the carers who visit her on a daily basis and that they provide excellent care. We look forward to continuing to provide a high quality service in the future.


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Review from Janet F (Wife of Client) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and efficient. Also knowledgeable and helpful information given.

Reply from C. Milldown, Registered Manager at Primary Homecare Ltd

Thank you very much for your review we are so pleased to know that the service we provide is excellent and meets your husband's care needs and we appreciate that you have taken the time to complete the review and share your views with others


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Current Review Score: 9.3 (9.337)

Overview of Review Score

The Review Score of 9.3 (9.337) out of 10 for Primary Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.337 for Primary Homecare Ltd is calculated as follows: ( (59 Excellents x 5) + (24 Goods x 4) + (19 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 104 Ratings = 4.337

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Primary Homecare Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jan 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (12)

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Meet the Team (5)

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Julie Mills

Job Title: Operations Manager

Joined: 2017

Julie has many years of experience in HR, Training and Management. She has worked in the Care Sector for over 6 years both in Nursing Homes and Home Care. Julie oversees operations including Human Resources and Training for Primary Homecare. Qualifications: CIPD Employment Law, Management level 4, Training & Development level 3 and Assessor and IQA Awards.


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Toni Woods

Job Title: Acting Registered Manager ( Job Share)

Joined: 2014

Toni is working towards level 5 Leadership & Management in Health & Social Care. She has many years of experience in Domiciliary Care. Toni started with the Company in 2014 as a Home Carer and has progressed from Coordinator to Deputy Manager and recently has been Acting Manager.


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Shaquille Thomson

Job Title: Coordinator

Joined: 2023

Shaquille rejoined the Company in 2023 as Coordinator of Felixstowe area. Shaquille has many years experience of working in Nursing Homes and Domiciliary Care.


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Andrei Zsurs

Job Title: Coordinator

Joined: 2016

Andrei has worked for the Company since 2016 as a Home Care Asst. This year he was promoted to Coordinator of the Stowmarket area


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Chloe Bolt

Job Title: Coordinator

Joined: 2021

Chloe first joined us working in one of our Nursing Homes. When this was sold she joined us as a Home Care Asst. Last year she was on Maternity leave but has since been promoted to Coordinator (Part-Time)


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