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Prime Care Support Ltd - Dunstable has a Review Score of 1.5 (1.500) out of 10, based on 1 reviews in the last 2 years. Over all time Prime Care Support Ltd - Dunstable has 2 reviews.
Review from H S (Daughter of Client) published on 10 November 2023
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Jason Drury, Manager at Prime Care Support Ltd - Dunstable
There were some issues that were raised by the service users's and family members, each concern that was raised received a full investigation and response that service user and family were happy with.
The service user asked to return to Primecare after a lengthy Hospital Admission.
A lot of support was put in for service user to change over to a new pharmacy as service user could not cope with ordering meds (this is something that we do not normally do as standard when a service user is able to do for themselves)
Compliments were received and sent out to carers as service user was really happy with them and family commented that ‘All carers are wonderful they are like models’.
We agree however that there are "problems of the care system in this country" which can be attributed to a general lack of funding.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gill L (Daughter of Client) published on 14 December 2020
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 1.5 (1.500) out of 10 for Prime Care Support Ltd - Dunstable is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.5 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.500 for Prime Care Support Ltd - Dunstable is calculated as follows: ( (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 6 Ratings = 1.5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Prime Care Support Ltd - Dunstable is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Sep 2024
Caring
Effective
Responsive
Safe
Well-led
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