Proper Care (Cornwall) Ltd

15-16 Tresprison Business Park, Helston TR13 0QD
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8.0 1 Review
  • Proper Care (Cornwall) Ltd, Helston
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Care Provided by Proper Care (Cornwall) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Proper Care (Cornwall) Ltd
  • Person in charge
  • David Carmichael (Manager)
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Proper Care (Cornwall) Ltd Reviews (1)

8.0

Proper Care (Cornwall) Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Proper Care (Cornwall) Ltd has 1 review.

Overall Experience

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Date Published

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Review from Roberta G (Mother of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We live in Buckinghamshire, we have adult twin disabled daughters, and were in need of a weeks holiday in beautiful Cornwall. After finding a fully adapted accommodation I needed to find a care company for my eldest twin daughter, I found Proper Care, when I spoke to them I immediately felt at ease,
we mainly communicated via email and when I contacted them they always replied back to me very quickly. The office staff were very friendly and helpful. While we were on holiday my daughter had 2 carers each morning who were lovely, they were happy and friendly which helped my daughter relax, by the end of our holiday we were sad that we had to leave and not see them again.
I would really recommend Proper Care.

Reply from Tara Carmichael, Payroll & Invoicing at Proper Care (Cornwall) Ltd

Thank you for your review. We were so glad to be able to help you enjoy your time in Cornwall. We would be happy to welcome you back!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Proper Care (Cornwall) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Proper Care (Cornwall) Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Proper Care (Cornwall) Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Proper Care (Cornwall) Ltd

What Type of Services does Proper Care (Cornwall) Ltd offer?

Proper Care (Cornwall) Ltd offers Home Care.

How many Carers does Proper Care (Cornwall) Ltd employ?

Proper Care (Cornwall) Ltd employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Proper Care (Cornwall) Ltd to verify any information. View our terms and conditions. Proper Care (Cornwall) Ltd has a Basic Service – more info.