Q Care Ltd (Merthyr)

Unit 5 Triangle Business Park, Merthyr Tydfil CF48 4TQ
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12 Reviews
  • Q Care Ltd (Merthyr), Merthyr Tydfil
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Care Provided by Q Care Ltd (Merthyr)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Laura Woodward (Manager)
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Q Care Ltd (Merthyr) Reviews (12)

Over all time Q Care Ltd (Merthyr) has 12 reviews.

Overall Experience

  • 8
  • 3
  • 0
  • 1
  • 0

Date Published

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12

Review from Alan W (Son of Client) published on 2 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the best care agencies that has looked after my mother. All of the staff are courteous, friendly and completely professional in their approach to care. With the help of Q care, I am able to continue with the other aspects of my life without having to worry about my mother all of the time. I am
delighted with all aspects of Q Care and their team.

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Review from Patricia R (Client) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very engaging, well mannered and pleasant staff. Always willing to help and they provide all the support and assistance I need. Excellent service that enables me to remain as independent as I possibly can.

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Review from I L (Client) assisted by family/friend published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with this very reliable and professional service. The carers are very friendly and offer very valued support.

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Review from Alyson T (Daughter of Client) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care has greatly improved from when mum first started with Q Care, however, I am concerned about lockdown and would like to ask do you have facilities in place to have staff tested on a fortnightly basis as I know that this happens in carehomes.

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Review from A P (Client) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Q Care since my stroke in 1997. Have had many different carers over the years. Met many good and caring workers some with whom I formed quite a few friendships (whilst still keeping my care professional).

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Review from D J (Client) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It does what it says on the box.

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Review from Mike H (Son of Client) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received 'at home' care from Q Care since suffering a stroke a decade ago. The care has invariably been excellent.
The staff are courteous, dutiful and compassionate. Management deals with any problems/requests efficiently and promptly.
I would commend Q Care to interested parties.

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Review from N J (Wife of Client) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and attention that my husband receives from Q Care. I also found it very helpful when I needed help with my shopping during this recent epidemic.

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Review from M H (Client) published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carer is fab she is so kind and helpful.

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Review from S J (Client) published on 15 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service.
I would be unable to cope without my carers.

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Review from Sian (Daughter of Client) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My father and I felt let down and disappointed by the care provided by Q care for my mother. Carers were frequently late, up to 1 1/2 hours with no communication to inform us, this increased anxiety to both parents. On some occasions, we had to cancel the carers due to this ongoing problem and provide
personal care ourselves.


On one occasion an administration team member arrived in her suit to provide personal care due to a shortage of staff. Many a time staff required direction on how to provide personal care. Documentation entered into patient notes were not always accurate. We requested an itemized bill and are still waiting.


On a positive note, there were 2 carers who were dedicated and excellent in their role but sadly this wasn't enough to continue care with Q care.


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Review from Audrey L (Client) assisted by family/friend published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very reliable, well organised. The night sitting service is very good.

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Overview of Review Score

Performance

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Awards / Recognitions (3)

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Frequently Asked Questions about Q Care Ltd (Merthyr)

What Type of Services does Q Care Ltd (Merthyr) offer?

Q Care Ltd (Merthyr) offers Home Care.

How many Carers does Q Care Ltd (Merthyr) employ?

Q Care Ltd (Merthyr) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Q Care Ltd (Merthyr) to verify any information. View our terms and conditions. Q Care Ltd (Merthyr) has a Basic Service – more info.