Quality Homecare (Barnsley) Ltd

Unit 22, Mount Osborne Business, Mount Osborne Industrial Park, Oakwell View, Barnsley S71 1HH
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5 Reviews
  • Quality Homecare (Barnsley) Ltd, Barnsley
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Care Provided by Quality Homecare (Barnsley) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Quality Homecare (Barnsley) Ltd
  • Person in charge
  • Pauline Dryden (Manager)
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Quality Homecare (Barnsley) Ltd Reviews (5)

Over all time Quality Homecare (Barnsley) Ltd has 5 reviews.

Overall Experience

  • 2
  • 0
  • 1
  • 0
  • 2

Date Published

5
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5

Review from Lynne R (Daughter of Client) published on 2 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Quality Homecare supported my mother for a number of years until she passed away in April this year. The care she received was fantastic. The girls that supported her throughout the most difficult times were always caring, compassionate and understanding to all of her needs. I cannot thank them enough
for all the support they gave her. There was a certain member of staff in particular who was so understanding to the very end. Carers do one of the most difficult jobs for which they do not get the praise they truly deserve. I will always be thankful for the support they gave my mother, which allowed her to keep her independence and live in her own home.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Philip T (Son of Client) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Looked after my mum and went overboard to facilitate care mum needed. When mum had a fall didn't go to next client, stayed with her till she was taken to the hospital. Provided all help needed and more.

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Treated with Dignity

Value for Money

Review from Paul S (Son of Client) published on 14 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have used this company on a couple of occasions to look after my elderly mother and was satisfied with the service.
However, this time I was surprised at how inept they've become.
In early July I requested that they take care of my mother from August 10th until the 21st. This was all confirmed.
On the 20th of July, I spoke with a gentleman at the office about changing the dates by 2 days and he told me he'd phone me back. He never returned the call so after 3-4 days I rang back. I was not only informed that the dates couldn't be changed, which I expected due to the lateness of the request. I was then informed that they couldn't supply a service for the original dates which had already been confirmed by them.
At no time did anyone try and contact me to let me know that they were unable to attend my mother in any capacity.
I only found this out by phoning them myself on the 28th of July.

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Management

Treated with Dignity

Value for Money

Review from Jacqueline P (Daughter of Client) published on 22 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My very elderly mother has been receiving home care from Quality Homecare (Barnsley), for the last 2 and a half years, with a mixed experience of the service.


I am, however, very pleased to say that in the last 3 weeks, since her return from time in respite care, we have found the service from Quality

Homecare to be much improved. With less than 36 hours notice they put in place a service which we have found to be responsive, flexible, caring and reliable. We hope it continues as such!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Malcolm E (Client) published on 9 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Staff always complaining not having the time to carry out duties due to time allocation. Not always reliable. Incorrect billing. When staff not available we were asked by the office if we could manage by ourselves. Some staff not able to carry out duties for the clients due to their physical build .

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Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 12 Mar 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Quality Homecare (Barnsley) Ltd

What Type of Services does Quality Homecare (Barnsley) Ltd offer?

Quality Homecare (Barnsley) Ltd offers Home Care.

How many Carers does Quality Homecare (Barnsley) Ltd employ?

Quality Homecare (Barnsley) Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Quality Homecare (Barnsley) Ltd to verify any information. View our terms and conditions. Quality Homecare (Barnsley) Ltd has a Basic Service – more info.