What Type of Services does Radfield Home Care Shrewsbury & Oswestry offer?

Radfield Home Care Shrewsbury & Oswestry offers Home Care.

How many Carers does Radfield Home Care Shrewsbury & Oswestry employ?

Radfield Home Care Shrewsbury & Oswestry employs 33 carers.

Radfield Home Care Shrewsbury & Oswestry, 7 Frankwell, Shrewsbury, Shropshire SY3 8JY

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Review from Caroline M (Daughter of Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience

Delighted with the service received over the last 12 months and beyond. My father, the service user often becomes emotional and says he has the best care in the world.
Radfield listen to him (and his family) regarding his needs. They respond to these. There is a depth and consistency to the care

he receives.

Reply from Karen Corcoran, - at Radfield Home Care Shrewsbury & Oswestry

Thank you for taking the time to do a review. It has been a pleasure to support your father over the last 12 months.

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Review from Caroline E (Daughter of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience

We have worked with the team from Radfield Home Care Shrewsbury continuously since 2021 supporting us in the care of both of our parents. They have provided us with a wide range of services ranging from short calls to check on well being, regular visits to maintain independence, longer companionship

calls to support a client with dementia, visits during hospital stays, overnight stays, through to and including 24/7 live in care and end of life care. I would have no hesitation in recommending them and have done so to friends and family members. They have been an invaluable support during some very difficult times and many of the staff have become friends.

Reply from Karen Corcoran, - at Radfield Home Care Shrewsbury & Oswestry

Thank you for your review, it is greatly appreciated. It has been pleasure for our care team to be involved with your parents care.

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Review from Jane P (Daughter of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience

Mum has been receiving a double handed call 4 times per day for almost 2 years with Radfields Home Care.
Without the dedication and care shown by the Radfield team, I have no doubt Mum would not be with us.
each member of staff greets Mum at every call treating her with respect and allowing her to

make choices, at times needing to gently persuade her to allow them to undertake personal care when she feels she doesn't require it.
Radfields may be more expensive than some other care agency but they are worth their weight in gold, nothing is ever too much for them.
Her skin is intact now unlike when she was discharged home from hospital with pressure ulcers and very underweight and this is all thanks to the excellent care Mum has been given. .

Reply from Karen Corcoran, - at Radfield Home Care Shrewsbury & Oswestry

Thank you very much for taking the time to leave us a review, it has been a pleasure to be visiting Mum over the past two years we have formed a great relationship, and will continue to support Mum going forward.

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Review from Sandra H (Daughter of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience

We as a family are 100% happy with the care our mum receives, she has dementia and all staff are sympathetic and understanding of her needs. Staff also contact us if they think mum is having a bad day or if there is something different to report. Mum attends the day centre twice a week and this has

become her lifeline (for us as family also) everyone involved has become mum's extended family! Thank you everyone for your care and kindness shown to our mum!

Reply from Karen Corcoran, - at Radfield Home Care Shrewsbury & Oswestry

Thank you for taking the time to leave us a review it is greatly appreciated. It's a pleasure to be involved with your Mum's care.

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Review from katie m (Daughter of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience

The carers are marvelous visitors for Daddy. They are kind and considerate, treat him with respect, do whatever they can to be helpful and are aways open to any comments, for example, making smaller sandwiches to tempt him to eat at night. There is often not that much to do so we appreciate them sitting

and chatting with Daddy as the company is always welcome.

Reply from Karen Corcoran, - at Radfield Home Care Shrewsbury & Oswestry

Thank you so much for taking the time to leave us a review. The care professionals that visit Dad have formed a really good relationship with him which is lovely to see.

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Review from Sally L (Daughter of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience

Prompt, effective, excellent care givers who follow all instructions, carers listen to stories that my relative tells and are interested in her. There is a fabulous app to check visits and see what my relative has eaten and drunk that day, every item during the visit is communicated to the family through

the app, and communication with company is brilliant. Highly recommend.

Reply from Karen Corcoran, - at Radfield Home Care Shrewsbury & Oswestry

Thank you for taking the time to leave us a review it is greatly appreciated. It has been a pleasure to meet your relative and get to know her as a person.

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Review from Deborah G (Wife of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience

I called upon Radfield for help when I could no longer care for my husband myself. He had suffered a stroke and had terminal cancer. Without exception, all the Radfield carers were kind and considerate in their care of my husband. In the end, some felt like friends and their experience of similar situations

was enormously helpful to me. I was very impressed with how they reacted to the decline in his health, changing the way they dealt with him accordingly. It has been a very hard and sad time for me and my family but we are grateful for Radfield's support in enabling us to look after my husband at home until the very end.

Reply from Sonya Cole, Registered manager at Radfield Home Care Shrewsbury & Oswestry

Thank you so much for taking the time to write a lovely review. It means a lot to us and our carers to be able to support the client and their families at such a difficult time. Person-centred care, dignity, and respect are very important to us and I will pass your kind words to our wonderful carers.

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Review from Derek G (Client) assisted by family/friend published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience

My partner and I are delighted to say we are more than content with the personal care provided by Radfield. Every carer we have met has been thoroughly professional, good-humoured and a pleasure to have in our home. Before any procedure, they consult me to ensure that I'm receiving the help that I want

from them. I'm so grateful that in a moment of need, we found Radfield. Thank you.

Reply from Sonya Cole, Registered manager at Radfield Home Care Shrewsbury & Oswestry

Thank you so much for the wonderful review, dignity, respect and privacy are very important to us and asking for consent to process allows the client to make changes if they would like on the day. Thank you once again, I will pass on your lovely review to the care team.

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Review from Erik N (Son of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience

Radfield have been brilliant at looking after my elderly Dad who is 94 and suffers from a bit of dementia. They would ring me if they had any concerns and they went out of their way to make his life easier. They would do all sorts of odd jobs for him that he asked. I was totally at ease knowing they

were going to see him every day. If I ever needed to contact the office they were always very professional and responsive. Can't recommend them highly enough.

Reply from Sonya Cole, Registered manager at Radfield Home Care Shrewsbury & Oswestry

Thank you so much for taking the time to write a review. I am so pleased to hear you was very happy with all the care that was provided. Our care team work very hard to promote and encourage independence, and maintain a clients home to a high standard, so they can live comfortably and safe, knowing they have their team of excellent carers with them. I will pass on your lovely message to Dad's team. Thank you.

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Review from Clare L (Daughter of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience

Radfield care team have been looking after my mum for the past twelve months. I cannot recommend them highly enough. Each carer treats Mum with respect and tends to her needs to the best of their ability.
It is so reassuring to know Mum is in safe hands and I will be contacted immediately if there

are any concerns to Mum's wellbeing. Thank you all so much, you are a great team and genuinely care for Mum.

Reply from Sonya Cole, Registered manager at Radfield Home Care Shrewsbury & Oswestry

Thank you so much for your wonderful kind review and for taking the time out to write it. We like to maintain a high set of standards with regard to care for our clients and we're so glad this has been reflected in Mum's care. It is our pleasure to provide care for your mother. We will pass on your comments to our team, as they value such amazing feedback and we know it will be very much appreciated.

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Review from John J (Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience

Very good in all respects.

Reply from Sonya Cole, Registered manager at Radfield Home Care Shrewsbury & Oswestry

Thank you for taking the time to write review, we are very happy to hear you are pleased with all of our care.

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Review from Ruth A (Wife of Client) published on 20 November 2023
Submitted via Website • Report

Overall Experience

Radfield Home Care have been caring for my husband, who suffers from a complex and progressive illness, for some time now. The carers who visit are all kind and very respectful of his dignity which I find reassuring. They always go the extra mile willingly if necessary.
His skin is in excellent condition

largely due to the diligent application of various creams and they are quick to point out any areas of concern. This is particularly important considering his lack of mobility.
As his illness progresses his care needs keep changing and these have always been accommodated to suit.
Whenever I have had reason to contact the office I have been dealt with promptly and efficiently which comes from the good management which is very evident.
My husband attends Radfield Day Centre once a week and though he contributes less and less due to his illness he is still happy to attend which is great for both of us.
I would have no hesitation in recommending Radfield if asked.

Reply from Sonya Cole, Registered manager at Radfield Home Care Shrewsbury & Oswestry

Thank you so much for your very kind review and for taking the time to write it. We like to maintain a high set of standards with regard to care for our clients and we're so glad this has been reflected in your and your husband's experience with us. It is a pleasure to provide care for your husband and it is a privilege every time we visit. We will pass on your comments to our team, as they value such amazing feedback and we know it will be very much appreciated.

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Review from I M (Nephew of Client) published on 20 November 2023
Submitted via Website • Report

Overall Experience

The experience of my aunt with Radfield has been excellent. My aunt finds the staff consistently kind, friendly and professional, and they enable her feel safe and secure in her own home. And we, her family feel very comfortable and assured that our aunt is safe and well looked after, and that Radfield

take care of her in the widest sense, and don't just deliver an agreed number of visits. Radfield are very responsive and proactive when we hit problems, responding flexibly and promptly.
We feel are very fortunate to have found Radfield, and we would recommend them to others.

Reply from Sonya Cole, Registered manager at Radfield Home Care Shrewsbury & Oswestry

Thank you so much for taking the time to write a review for us. We take pride in delivering excellent care and promoting independence and encouragement throughout, putting our clients at the forefront of their care. I will pass your lovely comments on to the team.

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Review from Julie H (Daughter of Client) published on 4 September 2023
Submitted via Website • Report

Overall Experience

Following a diagnosis of terminal bowel cancer in late September 2022, Radfield Home Care was employed by the NHS to visit my father three times daily.
My father was incredibly impressed with the professional yet friendly attitude of the staff. I wholeheartedly agree, the staff I met when visiting

my father were unfailingly professional and friendly and treated my father with great kindness until he sadly died on February 17th, 2023. Indeed my father spoke warmly of his carers. The admin staff were always very helpful when I called on them for advice.
I would have no hesitation whatsoever in recommending the organisation.

Reply from Sonya Cole, Registered manager at Radfield Home Care Shrewsbury & Oswestry

Thank you so much for your lovely review. I will pass your kind words to all our staff who will be very happy that you feel they supported and cared for your father so well. Our staff always go above and beyond to be professional and supportive and as helpful as they can be.

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Review from J P (Daughter of Client) published on 10 July 2023
Submitted via Website • Report

Overall Experience

I recommend Radfield wholeheartedly for exceptional care, professionalism and responsiveness. They supported my family with regular and reliable care over a long period and at the end, during a difficult time, were flexible and adaptive. They were there for us when we needed extra support and all their

staff were kind and caring. I trusted them not only to look after my most precious and loved relative, but to be a friend to them in their final days.

Reply from Sonya Cole, Registered manager at Radfield Home Care Shrewsbury & Oswestry

Thank you so much for your wonderful review. We encourage excellent communication between clients and family members and ourselves, so we all work well together to give exceptional care to our clients. I will pass on your very moving words to our wonderful team of care professionals and office team.

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Review from Kassandra F (Daughter of Client) published on 29 March 2023
Submitted via Website • Report

Overall Experience

Highly recommend Radfield Care, they have looked after my dad for the last year and the quality of the care provided was excellent. All the carers were so kind and caring toward my dad, it was such a weight off my mind knowing he was in good hands and well looked after. Too many carers to name individually

but they definitely went above and beyond! The office staff were great too, they always kept us in the loop and were always helpful whenever we called.
Thank you for everything, Radfield.

Reply from Sonya Cole, Registered manager at Radfield Home Care Shrewsbury & Oswestry

Thank you for taking the time to write such a wonderful review. It means a lot to us and our care professionals, to be able to support our clients and help them to live independently at home. Person-centred care, dignity and respect is very important to us. I will pass on your kind words to all the team.

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Review from Peter L (Husband of Client) published on 25 March 2023
Submitted via Website • Report

Overall Experience

We both find the standard of care provided to be excellent. Nothing is too much trouble for the carers who are always most polite and obliging. They are punctual, well presented and respectful. The girls work to a disciplined standard of principles and practice and go out of their way to ensure my wife

is being well looked after, comfortable and happy.
Upon arrival, they announce who they are, say a polite and friendly hello to my wife and myself and ask how our day has been. They then excuse themselves whilst they visit the bathroom to wash their hands and prepare for their rota. They then perform their duties, conversing with my wife and ensuring she is happy, satisfied and comfortable. They will share their experiences that day with us and always want to hear what my wife has been up to - being particularly happy and relieved if it is a day that has been without a fall.
When their rota is complete, they wish her a safe and happy night's sleep.

Reply from Sonya Cole, Registered manager at Radfield Home Care Shrewsbury & Oswestry

Thank you so much for your extraordinarily kind review and taking the time out to write it. We like to maintain a high set of standards with regard to care for our clients and we're so glad this has been reflected in your and your wife's experience with us. It has been a pleasure to provide care for your wife and it has been a privilege every time we visit. We will pass on your comments to our team, as they value such amazing feedback and we know it will be very much appreciated.

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Review from Michelle B (Daughter of Client) published on 22 March 2023
Submitted via Website • Report

Overall Experience

So impressed with Mum’s care team who still managed to make all three of her calls yesterday despite the dreadful and treacherous snowy conditions. We’re so lucky to have such caring, kind, reliable and attentive carers who take all the stress, worry (and sometimes guilt) away when we can’t always be

available. Thank you Radfield Care you and your team are fabulous.

Reply from Sonya Cole, Registered manager at Radfield Home Care Shrewsbury & Oswestry

Thank you so much for taking the time to write a lovely review. Our care professionals always go above and beyond to be professional, supportive and to make sure our clients wellbeing is maintained all the time. I will pass your kind words to all our staff.

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Review from Claire S (Daughter of Client) published on 21 March 2023
Submitted via Website • Report

Overall Experience

The team at Radfield are superb. Mom is very happy with all her support and care from the team. I can relax knowing she is looked after well.
The carers are kind, compassionate and helpful.
Mom also attends a day centre where she does arts and crafts, quizzes, gets to socially interact. Lunch and

snacks and transport are provided.
The best care company I have used and would recommend to everyone.

Reply from Sonya Cole, Registered manager at Radfield Home Care Shrewsbury & Oswestry

Thank you so much for taking the time to write such a lovely and complimentary review. I am so pleased to hear that we are exceeding your expectations and that Mom is engaging so well with our Day Care Centre, she is definitely benefitting from all the different activities every week. I will pass your positive comments on to our care professionals.

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Review from Denise R (Daughter of Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience

Employing Radfield to care for my dad was the best decision I have made. All of the carers are brilliant. They are kind, and caring and do a good job with a smile on their face. I know that I am able to rely on them which is so important to me. They all deserve a carer of the week award.

Reply from Sonya Cole, Registered Manager at Radfield Home Care Shrewsbury & Oswestry

Thank you very much for your lovely feedback, it nice to hear you are happy with all our services. We will make sure your feedback is given to our care professionals.

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Meet the Team (4)

Karen Corcoran

Job Title: Operations Manager

Joined: 2021

We would like to introduce you to Karen, Operations Manager for Radfield Home Care Shrewsbury and Oswestry. Karen supports, manages, guides and directs the care management team and undertakes business development work in the local communities that the office services.

Karen joined Radfield as an Operations Manager in February 2021 having spent over 35 years within the retail and customer service sector, most recently as a department store manager for a well-known high street store. Alongside this, Karen worked with various different charities, befriending societies, community groups and local care homes, making her best placed to take up the role of Operations Manager.

Lewis Collins

Job Title: Recruitment & Training Manager

Joined: 2021

We would like to introduce you to Lewis Collins, Recruitment & Training Manager at Radfield Home Care Shrewsbury & Oswestry. Lewis is responsible for recruiting our care team. He ensures that all potential Care Professionals are suited for the role and provides a smooth onboarding process for them.

Lewis has a varied background, initially attending the Defence Sixth Form College as an Army Bursar and continuing on the Defence Technical Undergraduate Scheme with the Army Reserve at University until 2012.

Upon leaving University, Lewis was accepted into the A Level accelerated Management programme with a very high profile supermarket chain. He managed a team of 15 colleagues and sometimes the entire store in both the Superstore & Extra formats. He became heavily involved in the recruitment & induction of new colleagues, giving him first experience in recruitment and retention.

Lewis then moved into a recruitment role in the IT & Digital space, going on to work as an Account Manager for a Digital Design Agency in Shrewsbury for 18 months.

During lockdown, after a year of working from home alone - he felt the call to switch to a more ‘people focused’ role. Enter, the social care sector. Lewis worked for a local charity as a support worker with adults with learning disabilities. After 9 months, he spotted the Recruitment & Training Manager role at Radfield Home Care.

“Maintaining my desire to stay in the Social Care sector, with a more Managerial role that would allow me to influence things in a positive way more readily, I applied, interviewed and was accepted. I am also currently undergoing selection to be a Soldier again in the Army Reserve in my spare time, away from work, hoping I can build on my managerial abilities and skills in other areas through that venture.”

Lewis goes on to say:

“The social care sector can be a shock to the system for anyone without previous experience, however, the rewards are massive. There was certainly a desire to stay in the sector, I enjoy making a difference to people’s lives on a daily basis, however small. Knowledge of what I was getting myself into was pretty important for me and helped my transition into a more office based, holistic type management role.”

Before moving into recruitment, Lewis had completed a care certificate during his time as a Support Worker, the same as Care Professionals do at Radfield. He also holds various First Aid & MAPA related certificates. By obtaining these skills, he has developed an understanding of what the Care Professionals on the ground are working with on a daily basis.

“Hopefully my interviewing, onboarding and induction skills will put me in good stead to identify good quality Care Professionals, and make their transition to Radfield as seamless as possible, understanding the challenges in recruitment in the Care sector as a whole.”

Gemma Baugh

Job Title: Care Manager

Joined: 2022

We would like to introduce you to Gemma Baugh, Care Manager for Radfield Home Care Shrewsbury and Oswestry. Gemma is responsible for liaising with clients, families and professionals to manage care needs and staff deployment, the creation and management of the rotas for clients and carers, and fundamentally, the safe running of the office.

Gemma explains her path to Care Manager:

“I am a mother of 6 children, all of which are home-educated, and I previously worked as a vending operator filling the machines in hospitals and HMRC offices. I left to take care of my Nan who moved in with me when she was diagnosed with terminal cancer. When my Nan passed away, I went into domiciliary care as I wanted to provide care for people’s loved ones as I did with my Nan. I then moved from Telford to Shrewsbury, where I applied to Radfield to be a Care Professional. I have made some great relationships with both the clients and the other Radfield colleagues. Things really took off from there, and I have had the opportunity to work in our branch office, as the Care Coordinator. And recently I have been fortunate to be appointed as the Care Manager, and all the while, undertaking my Level 5 Diploma in Health & Social Care alongside this – so there are plenty of opportunities to progress in the Social Care sector.”

Since joining Radfield as a Care Professional back in April 2022, Gemma’s experience and passion have proved so important:

“I feel I have lots of experience within the sector after working in the care sector for some time both personally with my Nan and with a company like Radfield. I’ve been fortunate to be able to work with a wide range of clients and care professionals, understanding their needs, and trying to build fulfilling relationships to ensure the best care for our people.

I have a passion for giving people the best quality of life they can have to be able to live an in-depth, independent life how they want to, especially after having family members go through difficult times and having some unprofessional experiences with other agencies. I always aim for continuity when coordinating our care, maximising our time with our clients and minimising our travel and waiting times.”

Camilla Pass

Job Title: Field Coordinator

Joined: 2016

Camilla joined Radfield as a home care assistant and now supports the care team and clients as the role as field coordinator.

Camilla's work involves undertaking regular care reviews and identifying any issues that our clients or carers may be facing and helping them to resolve them in the best way possible.

Radfield Home Care Shrewsbury & Oswestry

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Radfield Home Care Shrewsbury & Oswestry Reviews (53)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Good

Awards / Recognitions (11)