Regal Home Care Ltd

West Park House, Brighton Road, Pease Pottage, Crawley RH11 9AD
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9.6 9 Reviews
  • Regal Home Care Ltd, Crawley
Expert Home Care provides high-quality home care services in Crawley, Mid Sussex and Horley.

It is a small local company that provides a personal and reliable service for people in the West- and Mid-Sussex areas. It has been established for over 10 years giving a safe and secure service which customers can depend upon.

Expertly trained care professionals visit clients to discuss their requirements and preferences and tailor a care package to meet their needs.

This person-centered care enables people to live at home as independently as possible.

All clients are treated with dignity and respect by the highly qualified staff team.

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Care Provided by Regal Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Regal Home Care Ltd
  • Person in charge
  • Alex Kelly (Manager)

Regal Home Care Ltd Reviews (9)

9.6

Regal Home Care Ltd has a Review Score of 9.6 (9.612) out of 10, based on 9 reviews in the last 2 years. Over all time Regal Home Care Ltd has 9 reviews.

Overall Experience

  • 6
  • 3
  • 0
  • 0
  • 0

Date Published

9
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9
9
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Review from John D (Son of Client) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good experience with Regal caring for my mother. I tend not to give 5* ratings since this implies there can be no room for improvement in the service, and that's never quite true, is it? So a solid 4*. The best part for my mother was her relationship with the carers who she treated as friends and
always had a great time chatting to them and laughing. They were very caring to her personally, and both the carers and the management supported me throughout what has been a very difficult year, with lots of advice. In the end, my mother had to go into a nursing home and she is missing the Regal carers very much, as will I.

Reply from Alex Kelly, Care Manager at Regal Home Care Ltd

Thank you very much for your feedback, we always try to improve to meet all client's needs. it was lovely to care for your mum, she always made us laugh and I am glad we could support you on this journey.


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Review from Christine M (Client) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service I have been receiving has been excellent but for one person. The girls are very helpful and are always there for me.

Reply from Alex Kelly, Care Manager at Regal Home Care Ltd

Thank you, Christine, for your honest review, we are here to support you.


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Review from H B (Daughter of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been supported by Regal Home Care for many years. She usually has the same three carers over 7 days which is very important to her and they know her well. Conversation is nearly as important to her as the physical care she needs daily. We her family feel supported by both carers and their
manager and appreciate their dedication to an often challenging job.

Reply from Alex Kelly, Care Manager at Regal Home Care Ltd

Thank you so much for your kind feedback, it means the world to us to know that we can make a difference to your mum's physical care needs as well as her mental wellbeing.


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Review from B B (Client) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience, I have always been quite happy with any of the ladies who have come out to get me up in the morning or see to me later in the day. It's nice to have little chats.

Reply from Alex Kelly, Care Manager at Regal Home Care Ltd

Thank you so much for taking the time to review our service we provide. We always look for ways we can improve.


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Review from Angela T (Wife of Client) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Regal Home Care has been looking after my husband since late 2018 and has looked after him really well as his condition has deteriorated. He has been in bed or hoisted to a recliner since September 2019, but has never had a bedsore thanks to the carers. They are always diligent, friendly and encouraging
to both of us. We feel that the carers and office staff care about us personally and are always cheerful and ready to help. They really cheer us up.

Reply from Alex Kelly, Care Manager at Regal Home Care Ltd

Thank you so much for your positive feedback; we are always happy to know that we can make a difference in people's lives.


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Review from Sandra R (Daughter of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the team, both management and carers, to be personable towards my mother and myself. They are polite, kind and very friendly. My mother is so pleased with the team of carers she looks forward to their twice-daily visits.

Reply from Alex Kelly, Care Manager at Regal Home Care Ltd

Thank you so much for the review, we are glad you chose Regal.


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Review from N P (Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a client with Regal for more than 12 months. The small team of ladies I currently have allocated to my calls are very kind, compassionate, competent, and caring. The manager and office staff are very approachable and do their best to accommodate my specific needs. Having received care for
many years with a number of providers, I consider them to be the best company that I have personally had experience with.

Reply from Alex Kelly, Care Manager at Regal Home Care Ltd

Thank you very much, I can not tell you how much this means to us to know that we meet your needs in a professional manner.


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Review from R M (Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful friendly caregivers.
A good standard of care was given at each visit.
Care is not rushed within allocated time slots.
Always willing to undertake wider areas of care such as clearing worktops, etc.
Flexible visiting times.
Happy to fix regular visiting times to suit my daily routine.
Overall
great standard of service.

Reply from Alex Kelly, Care Manager at Regal Home Care Ltd

Thank you so much for your feedback. We value each of our clients.


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Management

Treated with Dignity

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Review from D S (Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are really professional and take care and listen to what you require or request. They are more than happy to help with medication although I self-medicate but if there is something the doctor has prescribed then they are more than willing to medicate like creams etc. Being unable to use the
right-hand side of my body their help is invaluable to me also in the shower as well as toileting.

Reply from Alex Kelly, Care Manager at Regal Home Care Ltd

Thank you, its always good to hear when staff are appreciated.


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Current Review Score: 9.6 (9.612)

Overview of Review Score

The Review Score of 9.6 (9.612) out of 10 for Regal Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.712 for Regal Home Care Ltd is calculated as follows: ( (39 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 52 Ratings = 4.712

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Regal Home Care Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Regal Home Care Ltd

What Type of Services does Regal Home Care Ltd offer?

Regal Home Care Ltd offers Home Care.

How many Carers does Regal Home Care Ltd employ?

Regal Home Care Ltd employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Regal Home Care Ltd to verify any information. View our terms and conditions. Regal Home Care Ltd has an Enhanced Service – more info.