Rowan House Domiciliary Care Agency

4 Lower Port View, Saltash PL12 4BY
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9.7 42 Reviews
  • Rowan House Domiciliary Care Agency, Saltash
Rowan House Domiciliary Care provides a service to help people with everyday living in their own homes. They can offer as much or as little care as desired, with visits lasting from 30 minutes to 24 hours a day.

Services are tailored to each individual and personal care plans are created based on individual care needs. The dedicated care staff strive to provide a high quality of care that enables clients to retain their independence and allows them to remain in their own home for as long as possible.

Services include domestic help, personal care, medication assistance, shopping service and respite and palliative care.

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Care Provided by Rowan House Domiciliary Care Agency

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • M & C Care Ltd
  • Person in charge
  • Katie Gardner (Manager)

Funding & Fees Guide for Rowan House Domiciliary Care Agency

  • Prices

  • £23 - £32 depending on the duration of the visits.

  • Price dependent on duration of visit. Visit durations start at 30 minutes

Rowan House Domiciliary Care Agency Reviews (42)

Total of 42, showing 1-20
9.7

Rowan House Domiciliary Care Agency has a Review Score of 9.7 (9.726) out of 10, based on 18 reviews in the last 2 years. Over all time Rowan House Domiciliary Care Agency has 42 reviews.

Overall Experience

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Date Published

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Review from G T (Client) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have explained first-class care and attention both at home and taking me to hospital appointments. The carers have always been extremely helpful and friendly. They do an excellent job of work.

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

I am so pleased to hear that you're happy with Rowan House. We pride ourselves on delivering the best possible care to our clients.


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Review from Linda W (Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've found my experience with Rowan House Domiciliary Care to be both reliable and compassionate to my complicated needs. The staff are both warm, friendly and very helpful. The management team inspire confidence and are there to help. My most sincere and grateful thanks for the care that I have been
given for the last 10/11 months.

Reply from Katie Gardner, Manager at Rowan House Domiciliary Care Agency

Thank you for leaving such a lovely review. I am very pleased that you are happy with the care Rowan House provide to you.


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Review from Peter C (Son of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers call on Dad 3 times a day. Reassuring that someone sees Dad and I can see up-to-date information on his daily visits through an app on my phone. The girls are always on time and very courteous and respectful with Dad. If he runs out of milk or any bits the girls will offer to get some for Dad.
From the comments on the app Dad and the girls have a good chat and giggle together. Would recommend Rowan House for domiciliary care.

Reply from Katie Gardner, Manager at Rowan House Domiciliary Care Agency

Thank you for leaving such a positive review. I am delighted that you and your dad are happy with the care Rowan House provide.


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Review from P M (Client) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Timekeeping excellent. Courteous. Feel safe in their presence.

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

Thank you for taking the time to leave a review. I am glad that you're happy with Rowan House.


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Review from J D (Daughter of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the standard of care given by your team. The ladies are all wonderful, very kind and caring and can’t do enough for Mum. It is reassuring to know that someone will be calling to check on Mum twice a day, when I’m at work, it gives me such peace of mind. Thank you so much.

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

Thank you for leaving a review. I am so pleased that you and your mum are happy with the team at Rowan House.


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Review from Karen T (Daughter of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has Alzheimers and had stopped bathing, we were getting concerned about how we could get Mum back to using a shower. Our family arranged to trial Rowan House carers to visit to start to build up a relationship and then hopefully get her to shower. After their 2nd visit, they were successful. Their
care, professionalism and dignity shown to mum has been exemplary and I wouldn't hesitate to recommend Rowan House domiciliary care.

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

Thank you for leaving such a positive review. I am delighted that you are happy with Rowan House!


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Review from E H (Daughter of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother receives is outstanding and she is very happy and comfortable with all of the carers. She is treated like family. I also like to review the visit on the app and this helps me know that all is well.

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

Thank you for leaving such a positive review. I am so pleased to hear that you and your mother are happy with the service we provide at Rowan House.


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Review from C S (Daughter of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased with the care being provided to our Mum by Rowan House. Mum has needed support, reassurance and company - and also thoroughly enjoys being taken out for short walks and shopping trips. Her carers are so kind and helpful in meeting her needs and we're relieved they will be on hand when
these increase. For now, it's noticeable that she's so much happier with the extra company she is getting between family visits.
We knew we could rely on Rowan House because they also provided personal care for our Dad during the last months of his life four years ago. His carers provided kind and compassionate care for both of our parents at a really difficult time.

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

Thank you for taking the time to leave such a lovely review. I am so pleased to hear that your Mum is happy and that we are able to provide some relief to the family.


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Review from Chris D (Daughter of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff who visit are friendly, caring and courteous. Cannot fault them. My mum was dubious at first, but they have made the transition so easy. Knowing that they are visiting her has provided some relief and confidence that she is ok. The staff provide her with some smiles, company and consideration.
Thank you.

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

Thank you for leaving such a wonderful review. I am so pleased that your Mum is benefiting from the care we provide.


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Review from Doreen L (Sister-in-law of Client) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Family member is very happy with the home care given to her by Rowan House. All the carers have given her a lot of support and care. I would not hesitate to recommend them to other people. Rowan House has always been helpful and available to settle any problems that have arisen.

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

Thank you for your review. I am pleased to hear that you are happy with Rowan House Home Care.


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Review from Roger H (Son of Client) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care provided to my father by the carers from Rowan House Domiciliary Care has been flawless. All the carers have provided kindness and understanding to my Father and go above and beyond in every aspect of their care for him. Whenever there are issues, they raise them in their reports
using the Birdie App which keeps us very well informed.
My father looks forward to their visits every morning and evening.
I would highly recommend the care provided by Rowan House Domiciliary Care.
Thank you so much.

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

Thank you for leaving such a lovely review, I am delighted to hear that you are happy with the care provided by our wonderful team.


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Review from Margaret C (Client) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not usually do reviews, If I like a service I will use it again If I don't I won't.
Over the years I have been aware that some clients of various agencies get poor service but are afraid to complain. I am happy to do this review for you, so many thanks.

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

Thank you for taking the time to submit the review, it is much appreciated. I am delighted to see that you are happy with the service we provide.


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Review from roderick p (Client) published on 13 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

i am totally satisfied with all the carers who attend to me for my needs and with their attitudes. Rowan House Domiciliary Care Agency provide a superb service to me a client.

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

I'm so pleased to hear you are happy with the service we provide.


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Review from K L (Daughter of Client) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Rowen House provide home care visits for my mother who has dementia. They have consistently provided person-centred, flexible and professional responses and support for my mother. They have encouraged and empowered her with choice, giving her time and opportunity to choose and express her own thoughts
and wishes to lead their care input. They have also responded constructively and creatively to challenging or difficult situations. Recorded care input and reported concerns in a timely manner. Thank you to the whole team; the manager, admin and care team alike. I have no doubt their input has been crucial to maintaining Mum's health and wellbeing and in enabling Mum to continue living at home alone as safely as possible, which is where she has always wanted to be.

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

Thank you for taking the time to leave such a lovely, informative review. It means a lot to the whole team to hear feedback from our clients and their families.


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Review from Roger C (Husband of Client) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Rowan House Domiciliary Care team are fantastic. The entire team are amazing, considerate, good-humoured and caring. They immediately established a great relationship with my wife and I. The previous levels of stress related to my wife’s care with another agency has vanished. The care provided by
the Rowan House team has contributed to my wife’s ongoing steady improvement. Many thanks to all the team, you have all been great.

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

What a lovely review! Thank you so much. It is great to read your positive comments and I will be sure to pass them on to the whole team.


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Review from N R (Daughter of Client) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rowan House have been looking after my mum in her own home since my stepdad died. She really looks forward to their visits and feels the girls are her friends. They are kind and jolly, which my mum needs, and are always willing to go that extra mile for Mum and for me. I can't recommend them highly
enough.

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

Thank you for leaving such a lovely review. I'm so glad that your mum enjoys the visits, I know our team love supporting her. I will pass your comments to the staff.


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Review from Sarah O (Daughter of Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rowan House are more than carers for my dad, they are like his extended family. They have accommodated any care need changes and show kindness and empathy to Dad and his family. Dad would not have any other care agency to support him at home. Thank you.

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

Thank you for taking the time to leave such a lovely review. I am delighted to hear that you are happy with the service. The team do an amazing job. I will pass your comments on.


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Review from R A (Mother of Client) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rowan house provide good domiciliary care to enable my son to stay at home! He loves when his girls come in and that’s his time! And gives him independence from his parents! The staff are all amazing and caring and have a good relationship with my son! The management listen and always provide staff
even if sometimes it can be difficult! We are so lucky to have such a wonderful team

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

Thank you for leaving such a lovely review. I am so pleased to hear that you are happy with the service.


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Review from Marie B (Daughter of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rowan House Domiciliary Care have been supporting my father in his own home for nearly three years. The staff are incredibly kind, reliable and trustworthy. He has enjoyed their visits and all of the staff have treated my father with the utmost kindness. The manager is very knowledgeable, is easy to
speak to and resolves any anxieties speedily and effectively. I have the utmost confidence in recommending Rowan House as I have always found them to be excellent care providers. The staff are wonderful!

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

What a lovely review, thank you! I will pass your comments on to the team.


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Review from C W (Daughter of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rowan House Carers have been visiting my father, who has Alzheimer's, on a daily basis for nearly a year now in his own home where he feels safe and comfortable - without their visits, he wouldn't be able to stay there. The 'girls' look after him well, and he enjoys their visits; they treat him with
dignity and are friendly with him, making allowances when he is too tired to get up! Their daily reports help us to pick up early on any health issues, and we know what to expect when we visit each day.
The care manager is very helpful and always tries to accommodate any changes or additions to the care package.
A good team effort - thank you!

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

Thank you for your lovely review. I will be sure to pass this on to the carers.


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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Rowan House Domiciliary Care Agency is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.726 for Rowan House Domiciliary Care Agency is calculated as follows: ( (77 Excellents x 5) + (29 Goods x 4) ) ÷ 106 Ratings = 4.726

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Rowan House Domiciliary Care Agency is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Katie

Katie Gardner

Job Title: Domiciliary Manager

Joined: 2022

Katie has worked for Rowan House for over 10 years. Katie worked as a domiciliary carer for many years where she gained a wealth of hands-on care experience. In more recent years Katie carried out an administrative role in the domiciliary office, providing support for the manager.

The domiciliary manager position became available in 2022 and Katie was the obvious choice for the role. Katie is conscientious and hard-working and is growing the domiciliary business with a great team of staff.


Frequently Asked Questions about Rowan House Domiciliary Care Agency

What Type of Services does Rowan House Domiciliary Care Agency offer?

Rowan House Domiciliary Care Agency offers Home Care.

How many Carers does Rowan House Domiciliary Care Agency employ?

Rowan House Domiciliary Care Agency employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Rowan House Domiciliary Care Agency to verify any information. View our terms and conditions. Rowan House Domiciliary Care Agency has a Platinum Service – more info.