Rowan House Domiciliary Care Agency

4 Lower Port View, Saltash PL12 4BY
Submit a Review
9.7 42 Reviews
  • Rowan House Domiciliary Care Agency, Saltash
Rowan House Domiciliary Care provides a service to help people with everyday living in their own homes. They can offer as much or as little care as desired, with visits lasting from 30 minutes to 24 hours a day.

Services are tailored to each individual and personal care plans are created based on individual care needs. The dedicated care staff strive to provide a high quality of care that enables clients to retain their independence and allows them to remain in their own home for as long as possible.

Services include domestic help, personal care, medication assistance, shopping service and respite and palliative care.

Show Rowan House Domiciliary Care Agency on the Map

Care Provided by Rowan House Domiciliary Care Agency

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • M & C Care Ltd
  • Person in charge
  • Katie Gardner (Manager)

Funding & Fees Guide for Rowan House Domiciliary Care Agency

  • Prices

  • £23 - £32 depending on the duration of the visits.

  • Price dependent on duration of visit. Visit durations start at 30 minutes

Rowan House Domiciliary Care Agency Reviews (42)

Total of 42, showing 21-40
9.7

Rowan House Domiciliary Care Agency has a Review Score of 9.7 (9.726) out of 10, based on 18 reviews in the last 2 years. Over all time Rowan House Domiciliary Care Agency has 42 reviews.

Overall Experience

  • 31
  • 11
  • 0
  • 0
  • 0

Date Published

42
1
9
18
24

Review from Mike S (Brother of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved to our present location and as part of this, we had to change an existing care plan for my sister who has severe learning disabilities, as the existing provider of same was unable to continue with the established arrangements. After much research and contact with various care agencies, we were
very pleased to make contact with the team at Rowan House - from the initial enquiry all the way through to my sister establishing personal relationships with those members of staff who visit and provide the care. We continue to be very pleased with how things are going. The additional care, which complements that provided by the immediate family, makes a real difference to/for my sister and those around her.

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

Thank you for leaving such a lovely review. I am delighted to hear that you are happy with our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kirsty H (Daughter of Client) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the support received and more importantly my mum is happy.

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

Thank you for leaving such a lovely review! I am delighted to hear that your mum is happy.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Coral D (Client) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cheerful, prompt and consistent.
Very good care.

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

Thank you for taking the time to leave a review. I am delighted to hear that you are happy with our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris B (Daughter of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the eight months that Rowan House have been doing seven days a week care for my dad, they haven’t put a foot wrong. Every carer who has visited treats him with kindness and respect, and the level of service offered is excellent.
The Care Manager is easy to access and is very approachable.
My
dad has never been happier with his care package.

Reply from Vicky Browne, Domiciliary Care Manager at Rowan House Domiciliary Care Agency

Very pleased to hear you are happy with the service we are providing to your father and thank you for taking the time to complete this review. I will ensure to pass over your kind comments to all the staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Darren C (Son of Client) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has early-stage Alzheimer’s and lives alone in her own home. Rowan House have been providing home visits for a while now, which gives us great peace of mind and allows mum to continue to live in the place that is best for her at present. All the carers are lovely, and there is never a problem on
the occasions that we need to schedule an extra visit. For us, it’s a priceless service, without which we would not be able to cope.

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

Thank you for leaving such a lovely review. I am delighted to hear that you are happy with our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jill M (Wife of Client) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted to find that your staff almost always arrive on time, but phone if they are going to be late. This is very important to me and my husband.
The physical care given to my husband is excellent, although he doesn't speak, they make an effort to communicate with him.
They don't rush him
and are kind to him. They notice changes in his demeanour or ability.

Reply from Vicky Browne, Domiciliary Care Manager at Rowan House Domiciliary Care Agency

Thank you for taking the time to write a review. I am delighted to hear you have been so pleased with our service. I will pass your kind words onto the whole team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nigel G (Son of Client) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service my mother received from Rowan House has been exemplary from the beginning (March 21) to the end (October 21). The staff are extremely well trained and sympathetic to all my mother's care needs. On many occasions, they have gone the extra mile. The management were always available if required
and kept an open dialogue throughout my mother's care process. A truly well trained and varied company. Thank you for looking after our mother so well. "Rowan House - special people".

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

Thank you for taking the time to complete the review. I am delighted to hear your feedback. I will pass this onto the whole team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Thelma S (Wife of Client) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This company, and its employees, gave my husband exemplary and very loving care for the last years of his life. He suffered from late-onset Alzheimers and for, at least, the last 3-4 years has been doubly incontinent. All the carers dealt with this problem with great efficiency and understanding. Without
this support, I could never have kept him home until his death. They were always punctual and I never doubted, for one moment, that they wouldn't be there for him and me.

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

Thank you for taking the time to write a review. I am delighted to hear you have been so pleased with our service. I will pass your kind words onto the whole team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Penny T (Daughter of Client) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely impressed with the kindness and care that all the carers showed to my mother and our family. They were always punctual, professional and treated my mother with dignity. The care she was given was outstanding. We could not fault any of them. Thank you for making the end of her life as
good as it could be.

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

Thank you for such a lovely review. I am glad to hear you are happy with our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David B (Client) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Rowan House for meals on wheels for 4 years. It's ideal when you are living on your own and you don't cook. Service is good, I can't thank them enough.

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

I am glad you are enjoying our meals and to hear that we are providing a good service from Rowan House. Thank you for taking the time to leave the review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pamela G (Client) assisted by family/friend published on 17 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness I receive from all my carers is excellent and always on time on all visits. Before they leave my visits, the rooms are left clean and tidy. I am very disabled and go to dialysis three times a week by ambulance. If I need the carer outside their normal hours, they attend to me always.

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

Thank you for such a lovely review, I am so pleased that you are happy with our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A P (Client) assisted by family/friend published on 17 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the carers very caring, very helpful and always ready to give that little extra help and advice. Always ready with a smile and very good timekeeping.

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

Thank you for your review. We are delighted to be able to offer care for you in your home and respite care in Rowan House.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barry O (Son of Client) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rowan House has been supplying lunches for mum since June 2019. She has said that she enjoys most of the meals but mum can be a bit “picky” at times, she especially enjoys the desserts. The lunches are an excellent value for money, a cooked main meal and a dessert. The staff are always very helpful
and friendly, nothing seems to be too much trouble.

Reply from Anna Blenkinsop, Director at Rowan House Domiciliary Care Agency

Thank you for taking the time to leave a review. I am glad to hear that you and your Mum are happy with the service we provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris N (Son of Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with mum's overall care.

Reply from Anna Blenkinsop at Rowan House Domiciliary Care Agency

Thank you for taking the time to complete a review. I am pleased to hear that you are happy with the care your Mother is receiving.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S D (Wife of Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have been very supportive at a difficult time. All staff are caring and put my husband at ease, enabling them to wash/dress as necessary.

Reply from Anna Blenkinsop at Rowan House Domiciliary Care Agency

Thank you for taking the time to complete the review. I am pleased to hear that you are happy with the care your husband is receiving.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Amy F (Niece of Client) assisted by family/friend published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers come on Saturday mornings to shower client and help her dress. There are two regular carers and both are friendly, polite and very caring. Giving time to chat to client after they have made her a coffee.

Reply from Anna Blenkinsop at Rowan House Domiciliary Care Agency

Thank you for taking the time to complete the review, I am pleased to hear that you are happy with the service we are providing. We aim to offer the highest possible standard of care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jean C (Client) published on 30 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only been using this service, ie. help early morning with shower and dressing, for three months and am well satisfied with the staff.

Reply from Anna Blenkinsop at Rowan House Domiciliary Care Agency

Many thanks for taking the time to complete the review. I am pleased to hear that you are satisfied with the service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Thelma S (Wife of Client) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who suffers from Alzheimer's disease, receives domiciliary care 4 mornings and 4 lunchtimes each week. The team of Carers are unfailingly polite, friendly and respective of my husband's care needs. They are also very supportive to me. They fulfil their care tasks extremely well and I have
never had cause for complaint.
The agreed care plan is well monitored and managed by the company. Any concerns the Carers may have regarding any potential safety risks are also brought to my attention and mutually acted upon.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Philippa P (Client) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from F Y (Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am 94 years of age and after a fall last October and breaking my hip, I am now back in my own home and with a little help from Rowan, living a fairly independent life.
Someone comes in every morning to help in any way - personally and otherwise with shopping etc, and once a week a longer session
for housework.
I also have the meals on wheels service which is very good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Rowan House Domiciliary Care Agency is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.726 for Rowan House Domiciliary Care Agency is calculated as follows: ( (77 Excellents x 5) + (29 Goods x 4) ) ÷ 106 Ratings = 4.726

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Rowan House Domiciliary Care Agency is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Katie

Katie Gardner

Job Title: Domiciliary Manager

Joined: 2022

Katie has worked for Rowan House for over 10 years. Katie worked as a domiciliary carer for many years where she gained a wealth of hands-on care experience. In more recent years Katie carried out an administrative role in the domiciliary office, providing support for the manager.

The domiciliary manager position became available in 2022 and Katie was the obvious choice for the role. Katie is conscientious and hard-working and is growing the domiciliary business with a great team of staff.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Rowan House Domiciliary Care Agency to verify any information. View our terms and conditions. Rowan House Domiciliary Care Agency has a Platinum Service – more info.