Rowan House Domiciliary Care Agency

4 Lower Port View, Saltash PL12 4BY
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9.7 42 Reviews
  • Rowan House Domiciliary Care Agency, Saltash
Rowan House Domiciliary Care provides a service to help people with everyday living in their own homes. They can offer as much or as little care as desired, with visits lasting from 30 minutes to 24 hours a day.

Services are tailored to each individual and personal care plans are created based on individual care needs. The dedicated care staff strive to provide a high quality of care that enables clients to retain their independence and allows them to remain in their own home for as long as possible.

Services include domestic help, personal care, medication assistance, shopping service and respite and palliative care.

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Care Provided by Rowan House Domiciliary Care Agency

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • M & C Care Ltd
  • Person in charge
  • Katie Gardner (Manager)

Funding & Fees Guide for Rowan House Domiciliary Care Agency

  • Prices

  • £23 - £32 depending on the duration of the visits.

  • Price dependent on duration of visit. Visit durations start at 30 minutes

Rowan House Domiciliary Care Agency Reviews (42)

Total of 42, showing 41-42
9.7

Rowan House Domiciliary Care Agency has a Review Score of 9.7 (9.726) out of 10, based on 18 reviews in the last 2 years. Over all time Rowan House Domiciliary Care Agency has 42 reviews.

Overall Experience

  • 31
  • 11
  • 0
  • 0
  • 0

Date Published

42
1
9
18
24

Review from Kate S (Client) assisted by family/friend published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the ladies who attend to me very kind and helpful. Always happy to do what I ask for. They are usually on time but obviously, on occasions are delayed.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E P (Daughter of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother requires visits 4 times a day and due to immobility, has 2 carers at each visit. The carers we have are always reliable and follow the agreed care plan. We feel we can always trust the carers to act on any problems that might occur and report changed to family members in a timely fashion.
We are very happy with the carers and the care provided.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Rowan House Domiciliary Care Agency is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.726 for Rowan House Domiciliary Care Agency is calculated as follows: ( (77 Excellents x 5) + (29 Goods x 4) ) ÷ 106 Ratings = 4.726

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Rowan House Domiciliary Care Agency is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Katie

Katie Gardner

Job Title: Domiciliary Manager

Joined: 2022

Katie has worked for Rowan House for over 10 years. Katie worked as a domiciliary carer for many years where she gained a wealth of hands-on care experience. In more recent years Katie carried out an administrative role in the domiciliary office, providing support for the manager.

The domiciliary manager position became available in 2022 and Katie was the obvious choice for the role. Katie is conscientious and hard-working and is growing the domiciliary business with a great team of staff.


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