Russell Green Home Care

11 Stanhope Avenue, Woodhall Spa LN10 6SP
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8.3 23 Reviews
  • Russell Green Home Care, Woodhall Spa
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Care Provided by Russell Green Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Jill Toon (Home Manager)
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Russell Green Home Care Reviews (23)

Total of 23, showing 1-20
8.3

Russell Green Home Care has a Review Score of 8.3 (8.333) out of 10, based on 2 reviews in the last 2 years. Over all time Russell Green Home Care has 23 reviews.

Overall Experience

  • 15
  • 8
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Date Published

23
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21

Review from Kay A (Wife of Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were always bright, cheerful and very understanding in looking after the client. He had to be hoisted when we moved him. We always seemed to have a smile. Their care of me was wonderful. I do miss their visits. The office was also good at changing times if we had appointments. Having only
6 staff made it even better as we got to know them very well. I would say first-class care.

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Review from Christine L (Sister-in-law of Client) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Russell Green Home Care has always been a very positive one. The management is very supportive and a credit to the organisation. The care staff, I find, are always friendly, kind and professional, and in both management and staff, nothing seems to be too much trouble. On my visits to
see my brother-in-law, there is always a warm and friendly atmosphere everywhere. Thank you to everyone at Russell Green for all they do for my brother-in-law.
I highly recommend Russell Green Home Care.

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Review from Sheila M (Client) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are very efficient, friendly and cheerful, giving good service.

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Review from T W (Client) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a fall in my home in December 2021, friends suggested that I should seek the services of Russell Green Home Care. In mid-February 2022 the home care staff visited my home and carried out a full assessment of my requirements and produced a care plan to meet my needs.
My support care plan involves
a visit of one-hour duration by a trained home care assistant on Monday, Thursday and Saturday.
Her duties include assistance support with my bath and assistance with drying/dressing. Making my bed, offering to make me a coffee and taking my rubbish out to the communal waste bin. Finally, she completes a report of that home visit for record purposes.

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Review from I A (Client) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with the service from carers coming in twice a day. The carers have been very good in dealing with my needs and make me feel very comfortable, also my son who lives a long way away is happy with the help I get.

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Review from P S (Client) assisted by family/friend published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers have been kind and helpful nothing is too much trouble they treat me with dignity and respect. Eight carers seem well trained and experienced.

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Review from Eileen G (Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The helpers are very personally helpful by giving me information about news in the village. They do all the cleaning that I need doing.

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Review from Val S (Daughter of Client) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The ladies that visit Dad are always cheerful and helpful. They are very happy to help him with care and respect.

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Review from Valerie Q (Wife of Client) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my husband gets is second to none.
We think of the girls as part of our family.
I would not be able to cope on my own and my family are in Kent, they have other commitments farming etc. We keep in contact so they know what's going on.
It was my daughter who found the carers online.
We are so grateful, nothing is too much trouble, my husband's face says it all when the girls come through the door.

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Review from Patricia D (Client) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service that the staff and management provide for me from Russell Green Home Care.

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Review from S J (Daughter of Client) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the ladies who came to assist my mum when she used the home care service were excellent. Mum was always treated with dignity, and support was adjusted appropriately as and when Mum's needs changed. It was a great comfort for the family to know that Mum was being well cared for in her own home.
We felt very lucky that this care was available in our village.

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Review from Margaret N (Client) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the carers to be helpful and kind.
They have helped me by fulfilling tasks I've requested. I have benefitted from their care.

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Review from M A (Client) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home cleaning very good.

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Review from Bridget W (Client) published on 14 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by this home care team goes above and beyond. Nothing is too much trouble. They not only look after me but also my whole family. I had the experience of their care whilst my husband was a client and when I took seriously ill they saves my life and have looked after me since I came
out of hospital. It is like being looked after by your family. I cannot praise them enough.

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Review from Julie H (Daughter of Client) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home care team visited my mother at lunch and tea time and served her good meals. They were always prompt, friendly and caring. However, when my mother was ill one of the carers was fantastic and helped my mother in a way I never could. I am extremely grateful to her and cannot thank her enough.
A great team and a very caring organisation.

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Review from D B (Client) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all very helpful and will always assist when required. Service with a smile.

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Review from Graham Q (Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff at Russell Green HomeCare to be very helpful and caring. My day starts very well now that they get me up, wash me and dress me for the day. After they come and give my house a clean one day a week and I am able to stay in my chair in a clean home which is very comforting to me.

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Review from L S (Daughter of Client) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care mum has had has been superb. The ladies treated her with respect and always engaged her in conversation with a little humour which ensures she never felt self-conscious or embarrassed.
The ladies were always punctual and cared for mum as they would probably care for their own family.

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Review from J S (Wife of Client) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always cheerful and chatty and my husband enjoys their company. They are ready to go the extra mile.

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Review from John H (Son of Client) published on 23 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother receives a most professional level of service from a small, friendly and dedicated team. The client/Russell Green relationship is flexible and delivered with an understanding of need. Excellent marking is a deserved assessment of this team.

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Current Review Score: 8.3 (8.333)

Overview of Review Score

The Review Score of 8.3 (8.333) out of 10 for Russell Green Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Russell Green Home Care is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Russell Green Home Care is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Russell Green Home Care

What Type of Services does Russell Green Home Care offer?

Russell Green Home Care offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Russell Green Home Care to verify any information. View our terms and conditions. Russell Green Home Care has a Basic Service – more info.