Crossroads (Sandwell)

Carers Hub, 494 Wolverhampton Road, Oldbury B68 8DG
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9.9 34 Reviews
  • Crossroads (Sandwell), Oldbury
Crossroads offers personalised care and support packages to help you to stay in your own home for as long as possible.

Care is person-centred and can be provided to people of all ages, disabilities and health conditions, 24 hours daily, with access to emergency support.

If you live in Sandwell or the surrounding areas, the team of Care Support Workers can provide tailor-made, flexible support to meet your individual needs. This can include:

- Personal care & rehabilitation support
- Meal preparation
- Help with shopping and chores in the home
- Support with taking medication
- Companionship
- Help to get out and about to socialise or to attend hospital or GP visits
- Respite breaks
- Palliative care
- Night sits

Their services can be accessed in a variety of ways. They are able to advise you if you are self-funding or eligible for statutory funding to cover care costs.

Crossroads also offers a Day Club which strives to support the health and wellbeing of people who require care as well as their family carers. A skilled team of Crossroads Care Support Workers are on hand at the Day Club to assist people with mealtimes and toileting needs if required.

The Day Club is held on the first Wednesday of each month from 10am - 3pm at The Oak Tree Centre.

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Care Provided by Crossroads (Sandwell)

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Crossroads Caring for Carers
  • Person in charge
  • Chris Christie (CEO)

Funding & Fees Guide for Crossroads (Sandwell)

  • Prices

  • From £28.00 per hour and £17.06 per half hour during the week**.


    If you are a new, self-funding customer, you can get 10% off your first six weeks of care* with our introductory offer, available until the end of February 2025.


    *Terms and conditions apply. Please visit www.crossroads-caringforcarers.org for details.

  • ** Monday-Friday 6am-10pm. Our pricing will vary depending on evenings/nights/weekends/bank holidays. Please note that an additional travel cost of £0.45p will be added to each visit. Prices correct as of April 2024 and may be subject to review periodically.


    Our services can be accessed in a variety of ways. We are able to advise you if you are self-funding or eligible for statutory funding to cover the costs of your care. Please do not hesitate to contact us for advice if you are in need of a care package for yourself or a family member.

Crossroads (Sandwell) Reviews (34)

Total of 34, showing 1-20
9.9

Crossroads (Sandwell) has a Review Score of 9.9 (9.867) out of 10, based on 34 reviews in the last 2 years. Over all time Crossroads (Sandwell) has 34 reviews.

Overall Experience

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Review from Chris J (Son of Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the carers that looked after dad caring, compassionate and helpful, even in very difficult circumstances as his condition deteriorated.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

We really appreciate your kind words, thank you. We're glad to have been able to support your dad and your family at such a difficult time and I will pass on your comments to the team.


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Review from M H (Wife of Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really useful service to give carers regular respite.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you for taking the time to leave us a review and for your kind words. We're glad that we are able to provide you with some time to take a break.


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Review from Brian H (Relative of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have utilised a number of organisations to provide care to my relative. Crossroads stands head and shoulders above the rest.
The care staff almost always went above and beyond the basics. They were endlessly patient and gave freely to offer support. I always felt my relative was in good hands.
The
staff were well organised and managed, suggesting a high degree of structure and dedication behind the scenes. We were always confident that the appropriate level of support would turn up on time, equipped to carry out their role.
None of this was straightforward in a time of staff shortages. It is to Crossroads' great credit that my relative's care was never compromised.
The key quality, however, was the ability of the carers to deliver care effectively, efficiently and professionally. In short, they delivered a caring service in a way that showed they genuinely cared.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you so much for your feedback. We are honoured that you chose Crossroads to support your relative and it's great to hear that you've had such a positive experience - providing high-quality, consistent care is at the heart of everything we do. Your comments are greatly appreciated and will be shared with our team members.


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Review from P T (Granddaughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is great, person centred, consistent staff and always friendly. Have a good rapport with everyone in the family and nothing is too much. The office is always friendly and there is always someone that answers and happy to support where they can. They escalate any concerns accordingly and feel relief
knowing she is cared for when we can't be there.

Reply from Vicky Marshall, Communications and Marketing Officer at Crossroads (Sandwell)

Thank you so much for your feedback regarding the care we provide for your grandmother. It means a lot to us to know that our team have built a good rapport with your family and that you have been given some peace of mind when you are not around. As a team, we strive to provide the best care we can every day.


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Review from Paul W (Friend of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the managerial staff friendly and approachable. They follow-up on any requests and queries.
Whilst I have not met all of the individual carers, my friend (the client) speaks highly of them. They certainly all follow the care-plan and give a clear write-up of visits. These are, in most
cases, available on the app immediately after, or soon after the visit.
The carers allow my friend (the client) to be supported whilst still respecting her wish to remain as independent as possible. For example, they will always offer to prepare a meal for her. Sometimes she will accept this offer, but more usually, prefers to prepare one herself.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you for your kind words and for sharing such positive feedback. I'm pleased to hear that your fiend's wishes are being respected and that our team members are helping her to remain independent - this is exactly what we strive for! Your feedback on our app is also really helpful and will be passed on to the team.


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Review from Angela B (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We're are both happy with the care provided. Staff are professional, caring and punctual. Dad always looks forward to their visits especially three members of staff in particular. He also enjoys attending the day centre.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you so much for your thoughtful feedback regarding the care our team members provide. I'm pleased to hear about the positive relationships that have been formed and also that he is able to enjoy some time out at our day club. Your message is appreciated, please don't hesitate to reach out if there is anything else we can do to support you and your family.


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Review from Martin C (Son of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossroads provided a professional caring service to my mother. My mother became very fond of the carers.
Not only were the carers excellent, management were always very responsive and helpful.
Crossroads enabled my mother to continue to live in her own home, which had been her strong wish.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank for your review. I'm glad to hear that you and your mother had a positive experience with members of our care team and I will make sure to pass on your lovely message to them.


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Review from Jonathan R (Son of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Responded very quickly to an urgent need for care for my mom. They were all so lovely and friendly to speak to and they have given super help. They keep you fully up to date and informed. I cant really rate them highly enough. The only ever so slight downside is the need to download an app and go through
quite a long process to get on the system so you can see any reports but even here they were super helpful - I must be getting old!

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you so much for your kind words, we were pleased to be able to provide a short-term care package for your mother. And thank you for taking the time to share your feedback about our system, we will be sure to take this on board.


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Review from G M (Wife of Client) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer was prompt and reliable. He tried to engage in conversation and probably had more response when I was not there. The carer gave me a brief resume of what the client had done whilst I was out and I think he felt surplus to requirements once I returned.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

We're glad to hear that you found our team member to be prompt and reliable whilst he provided your six weeks of free respite care. Your feedback is important to us and we appreciate you taking the time to share it.


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Review from Arun K (Husband of Client) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service we received from start to finish was excellent. From the initial engagement, all staff have been extremely friendly and professional.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you for sharing your review, we're pleased to hear that you had a positive experience with our service and care staff. Your feedback is important to us and we appreciate you taking the time to share it.


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Review from C H (Wife of Client) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Always on time. My husband enjoyed all the work they did together. He found it very helpful.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you for taking the time to leave us a review. We're pleased that your husband enjoyed the visits from our care team members and found them helpful.


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Review from Jeff B (Husband of Client) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be more happy with the service provided by the carers, would highly recommend to anyone. I am very grateful for the support I have received.
With the support me and my wife received, enabled me to see friends, complete gardening, shopping and have some much needed 'me time'.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you so much for your kind review. We're really pleased to hear that you are satisfied with our service and that you would recommend us. It's great to hear that you have been able to get some time to yourself, we understand how important this is for a carers own health and well-being.


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Review from Carol H (Daughter of Client) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say thank you to all the team at Crossroads. My mother has on set of dementia and although I had worked within in the care industry many years ago, I found it very hard to making right decisions for mom. I'm so grateful for the support mom and I received. Staff were kind, trustworthy,
always on time and always tidied up before they left. I know mom really enjoyed their visit's, thank you so much.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you for your review. Your comments about our team members are much appreciated, it's great to hear that your mother enjoyed their visits.


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Review from D G (Wife of Client) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband received 6 weeks of respite breaks.
It was a relief that I could go out and do what I needed or wanted to do without having to worry about him falling and injuring himself while I was out. He has frontotemporal dementia. The sitter did some exercises and other activities with him and made
lunch as explained to her by me beforehand. I really was and am appreciative of the scheme as a taster for longer term planning for the future.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you for your comment. We're so pleased that you were happy with the care provided to your husband and that your mind was put at ease whilst you were away from him. We wish you both the very best, please do let us know if we can help in the future.


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Review from David O (Husband of Client) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has early-onset Alzheimer's disease, we tried a care home and a day centre respite these did not work well for my wife, she could not cope with the number of people there.
From the visit from a member of staff to carry out an assessment of our needs to the actual visit of our carer. They have
been friendly, caring, and professional.
I was getting very tired with the stress of caring for my wife and needed a rest. When our carer arrived she was brilliant with my wife and knew how to handle her mistrust. Just after two weeks (3 hours a day, three times a week) the wife is happy to see her and she is enjoying their time together. The wife's attitude to everything has improved.
I feel 100% better and happier in myself and I'm able to care for my wife with less stress.
I can highly recommend Crossroads.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you for such a lovely review. It's been a pleasure getting to know you and your wife. Ensuring that she feels happy and comfortable is our priority and we're so pleased that we are able to have a positive impact on both of your lives. Thank you for sharing your experience with us and I will pass your kind words on to the team members involved.


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Review from A D (Wife of Client) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been an invaluable lifeline to allow me to have time out from giving my husband 24-hour care.
The team of carers have been lovely, caring, and compassionate, giving good feedback when I return home. They will be sadly missed.
Many thanks to you all.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you for your review, we always appreciate it when past clients take the time to provide us with feedback and we have passed it on to the team. We're pleased that you were satisfied with the care provided to your husband and we wish you both well for the future.


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Review from B M (Son of Client) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer built a wonderful bond with my Mother, who looked forward to her days with the carer.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you for taking the time to leave us a review. We're pleased to hear that your mother built such a good relationship with her carer and that her needs were met, this is what we always strive for.


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Review from Yvonne J (Wife of Client) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the service. Carers are friendly and helpful.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you for taking the time to leave us a review, your comments about our team members are much appreciated and I will make sure to pass them on.


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Review from P O (Wife of Client) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very, very helpful and caring person.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you so much for your review and kind words. We're pleased that you are satisfied with our service and that our carer is meeting your needs.


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Review from R P (Husband of Client) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, always on time.
Easy staff to talk to.
Always on time.
Treat your people with respect.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you for taking the time to leave us a review. Were really pleased to hear that you are satisfied with our service and that our staff are meeting your expectations.


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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Crossroads (Sandwell) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Crossroads (Sandwell) is calculated as follows: ( (172 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 196 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Crossroads (Sandwell) is based on 34 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Christine

Christine Christie

Job Title: Chief Executive Officer (CEO)

Responsible for the overall running and success of the organisation, business strategy and future plans.


Michelle

Michelle Oseland

Job Title: Registered Care Manager

Joined: 2021

Michelle has a wealth of experience gained from 29 years in the health & social care. Starting out as a carer, she has worked in community care, extra care, and residential care and she has been a Registered Care Manager for the last 11 years.


Managing the Care Team at Crossroads, Michelle is committed to ensuring that high-quality, personalised care is delivered.


Frequently Asked Questions about Crossroads (Sandwell)

What Type of Services does Crossroads (Sandwell) offer?

Crossroads (Sandwell) offers Home Care.

How many Carers does Crossroads (Sandwell) employ?

Crossroads (Sandwell) employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Crossroads (Sandwell) to verify any information. View our terms and conditions. Crossroads (Sandwell) has an Enhanced Service – more info.