Crossroads (Sandwell)

Carers Hub, 494 Wolverhampton Road, Oldbury B68 8DG
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9.9 34 Reviews
  • Crossroads (Sandwell), Oldbury
Crossroads offers personalised care and support packages to help you to stay in your own home for as long as possible.

Care is person-centred and can be provided to people of all ages, disabilities and health conditions, 24 hours daily, with access to emergency support.

If you live in Sandwell or the surrounding areas, the team of Care Support Workers can provide tailor-made, flexible support to meet your individual needs. This can include:

- Personal care & rehabilitation support
- Meal preparation
- Help with shopping and chores in the home
- Support with taking medication
- Companionship
- Help to get out and about to socialise or to attend hospital or GP visits
- Respite breaks
- Palliative care
- Night sits

Their services can be accessed in a variety of ways. They are able to advise you if you are self-funding or eligible for statutory funding to cover care costs.

Crossroads also offers a Day Club which strives to support the health and wellbeing of people who require care as well as their family carers. A skilled team of Crossroads Care Support Workers are on hand at the Day Club to assist people with mealtimes and toileting needs if required.

The Day Club is held on the first Wednesday of each month from 10am - 3pm at The Oak Tree Centre.

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Care Provided by Crossroads (Sandwell)

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Crossroads Caring for Carers
  • Person in charge
  • Chris Christie (CEO)

Funding & Fees Guide for Crossroads (Sandwell)

  • Prices

  • From £28.00 per hour and £17.06 per half hour during the week**.


    If you are a new, self-funding customer, you can get 10% off your first six weeks of care* with our introductory offer, available until the end of February 2025.


    *Terms and conditions apply. Please visit www.crossroads-caringforcarers.org for details.

  • ** Monday-Friday 6am-10pm. Our pricing will vary depending on evenings/nights/weekends/bank holidays. Please note that an additional travel cost of £0.45p will be added to each visit. Prices correct as of April 2024 and may be subject to review periodically.


    Our services can be accessed in a variety of ways. We are able to advise you if you are self-funding or eligible for statutory funding to cover the costs of your care. Please do not hesitate to contact us for advice if you are in need of a care package for yourself or a family member.

Crossroads (Sandwell) Reviews (34)

Total of 34, showing 21-34
9.9

Crossroads (Sandwell) has a Review Score of 9.9 (9.867) out of 10, based on 34 reviews in the last 2 years. Over all time Crossroads (Sandwell) has 34 reviews.

Overall Experience

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Review from D P (Wife of Client) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Suberb service, truly caring sitter and extremely sociable. Always on time and very amenable, nothing is too much trouble at all. Always leaves things clean and tidy, and washes up too. I have every confidence and faith in your services. Thank you.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you for taking the time to leave us a review and for your kind words. It's great to hear this kind of feedback and I will be sure to pass it on to the team.


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Review from J G (Daughter-in-law of Client) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't know how we would have managed without the support of Crossroads. The staff were so incredibly kind, loving and professional.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you for taking the time to leave us a review and for your kind words. I am so pleased to hear that our care team have met your family's needs.


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Review from Rajwant K (Daughter of Client) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to pass my thanks to the whole team. They are all very helpful and go above and beyond.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you for your review, your comments about our team members are much appreciated and I will make sure to pass them on.


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Review from Rhonda T (Daughter of Client) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

With Mom suffering from dementia, it's important for her to feel comfortable with her carers and up to date. Crossroads are fulfilling Mom's needs and she has got to know them as well as can be expected considering her condition.
We are kept up to date with any issues or concerns which is a comfort
and reassuring to us.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you for taking the time to leave us a review. We’re really pleased to hear that you are satisfied with our service and that your mum's needs are being met.


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Review from Andrew D (Son of Client) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossroads has changed my dad's life. Always reliable, kind, patient and professional. Can't rate it highly enough. Care involves the administration of medicine and eye drops, contacting relevant agencies and having a chat.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you for such a lovely review! We’re pleased to hear that you are happy with our service and that the care that your dad receives has made such a difference in his life.


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Review from Beverley H (Daughter of Client) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Crossroads to help care for my elderly dad as one of my neighbours had used them in the past and was impressed with them. I like the fact that they keep in touch with me regarding the care of my dad. The carers are always punctual and polite. They are very patient and understanding of Dad's
needs.
If ever I need a question answered it is promptly done. I am so pleased with the way the care company is run and would highly recommend their service to anyone that needs help however small or large. Thank you Crossroads for all that you do.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you for your review and kind words. We are so pleased to hear that our care team is meeting your dad’s needs and expectations following the recommendation from your neighbour. We also appreciate that you would now recommend us to others too!


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Review from Pauline S (Daughter of Client) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossroads are an exceptional service and have been very person-centred in their approach to meeting my mother's needs. Older people are very private when it comes to their care needs. The team have gained the trust and built and continues to build a great interpersonal relationship with my mother.
The caters are always respectful and compassionate in their interactions with my mother. She really looks forward to them coming. The care coordinator keeps you updated on any changes and holds regular reviews of care. Nothing is too much trouble and referrals are sent as soon as there are any changes in care needs. They have referred for physio, and OT equipment, they make contact with the family and update you as necessary. They care for cultural needs and all of the team truly provide a seamless service.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you so much for your kind words, we very much appreciate your feedback. We are pleased to hear that your mother has built such a good relationship with her care support workers and feels comfortable with them, and also that you and your family have had effective communication with us. I will pass your comments to the care team and we hope to continue to meet your expectations.


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Review from Jaswinder P (Daughter of Client) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossroads (Sandwell) is a friendly very efficient home care provider they have been caring for my mum for a long time now. My mum and I are very happy with their service they are caring and respectful of our needs.

Reply from Vicky Marshall, Communications and Marketing Officer at Crossroads (Sandwell)

Thank you for taking the time to leave us such a lovely review. We’re really pleased to hear that you and your mum are happy with our service and I will pass on your feedback to the care team.


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Review from Joanne P (Daughter of Client) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers that came to look after my dad were great. Each and every one of the girls made a point to talk to him at all times and do everything at his pace whilst visiting, from the time they entered home to the time they left, and that means a lot. Feedback was always given to my mom on them leaving
the premises. He would have banter with them when he was feeling up to it. Overall, cannot fault the care the team provided - each of them is caring, and that comes across in their personalities. The most important thing you want for your loved ones is to be looked after with the care they deserve in their time of life. Professional and very sociable.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you so much for taking the time to review us and leave such a positive comment. It's great that your dad built such nice relationships with his care support workers. I will pass on the message to the team, who will be very happy to hear this lovely feedback.


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Review from Karen H (Daughter of Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossroads have been providing care for my mother since September last year. They are our fifth care company and have been like a breath of fresh air. The care she has received from all of her regular carers has been excellent and she has developed a lovely relationship with them. They make such an
effort to understand her and adapt to her needs. Any issues raised are dealt with efficiently and effectively. I feel all members involved in my mother's care work as a team. They also work closely with me to ensure she receives the best possible care to enable her to remain in her own home. I couldn't ask for a better care agency.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you for such a lovely review! We’re pleased to hear that you are happy with our service and that your input is taken on board to ensure the best possible care. It’s also great to hear about the relationship that our care support workers have developed with your mum, the personal touch is exactly what we strive for.


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Review from Wendy F (Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent company well trained conscientious staff. Management is well-run and has good lines of communication. Staff always immaculately presented. On time and eager to support both the client and family.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you for taking the time to write us a review and for your kind words about our team members, both in the office and out in our community. It's really great to hear this kind of feedback and I will be sure to pass it on to my colleagues.


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Review from L K (Daughter of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service we have received for our mother has been outstanding. Crossroads have been brilliant and very accommodating to our mothers needs.
Our mother has become very fond of all the carers who supply her care and we are extremely happy with the level of care that has been provided to her.
Overall,
we are very happy we chose Crossroads and we couldn’t ask for a better care agency to provide care for our mother.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you for taking the time to leave us such a lovely review. We’re really pleased to hear that your mother - and you and your family - are happy with our service and we will be sure to pass on the wonderful feedback to our team members.


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Review from K M (Daughter of Client) published on 14 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have settled in well with carers. Have built up good relationships and feel able and happy to raise queries as needed.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you for your review. Your comments about our team members are much appreciated and I will make sure to pass them on.


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Review from H S (Niece of Client) published on 14 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always happy with the care service. All aspects of care are carried out respectfully. Everyone understands the needs of the client.

Reply from Michelle Oseland, Registered Care Manager at Crossroads (Sandwell)

Thank you so much for your review. We’re really pleased to hear that you are satisfied with our service and that needs are being met.


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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Crossroads (Sandwell) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Crossroads (Sandwell) is calculated as follows: ( (172 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 196 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Crossroads (Sandwell) is based on 34 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Christine

Christine Christie

Job Title: Chief Executive Officer (CEO)

Responsible for the overall running and success of the organisation, business strategy and future plans.


Michelle

Michelle Oseland

Job Title: Registered Care Manager

Joined: 2021

Michelle has a wealth of experience gained from 29 years in the health & social care. Starting out as a carer, she has worked in community care, extra care, and residential care and she has been a Registered Care Manager for the last 11 years.


Managing the Care Team at Crossroads, Michelle is committed to ensuring that high-quality, personalised care is delivered.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Crossroads (Sandwell) to verify any information. View our terms and conditions. Crossroads (Sandwell) has an Enhanced Service – more info.