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Everlife (Swindon) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Everlife (Swindon) has 6 reviews.
Review from Audrey G (Client) published on 14 November 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P R (Client) published on 11 July 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Paul S (Son of Client) published on 28 July 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sylvia T (Client) assisted by family/friend published on 13 July 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A D (Husband of Client) published on 11 December 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Roger D (Husband of Client) published on 25 July 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.0 (8.000) out of 10 for Everlife (Swindon) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Everlife (Swindon) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Everlife (Swindon) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Dec 2018
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Job Title: Registered Care Manager
Joined: 2002
Darren has worked in the care sector for over 25 years. He is the Managing Director of Saren Limited who run 2 CQC registered locations in Trowbridge and Swindon.
Darren is on the board of directors of the Wiltshire Care Partnership and represents Domiciliary Care within the BANES, Wiltshire & Swindon Skills Care Partnership. Darren has a finance background and has gained care qualifications since he started working in the sector. Darren holds a Registered Managers Award in Care level 4 and actively engages in training to broaden his knowledge and understanding of the sector. Darren is the registered manager for Everlife (Swindon) and is assisted by a team of field care supervisors.
Job Title: Care Coordinator/Field Care Supervisor
Joined: 2018
Louise joined Everlife (Swindon) in 2018 as a Field Care Supervisor. She now splits her between working in the office as a Care Coordinator and out in the field supporting our support workers in her role as Field Care Supervisor. Lousie is also part of the out-of-hours on-call team.
Louise works in the office on Monday, Tuesday and Wednesday.
Job Title: Care Coordinator/Field Care Supervisor
Joined: 2017
Michelle started working for Everlife (Swindon) in 2017 as a Support Worker. She now works as a Care Co-Ordinator in the office and out in the field as a Field Care Supervisor.
Michelle works in the office on Wednesdays, Thursdays and Fridays. The rest of the week she works her other jobs supporting our customers and care staff. Michelle is also part of the out-of-hours on-call team.
Job Title: Deputy Field Care Supervisor/Support Worker
Joined: 2019
Natasha started working for Everlife (Swindon) in 2019 and started her Deputy Field Care Supervisor role in 2021.
Natasha assists the Field Care Supervisors and is part of the out-of-hours on-call team.
Job Title: Finance Manager
Joined: 2007
Tina works alongside the directors of the company and is responsible for the finance functions within Everlife.
She is the main point of contact for both service users and support workers who have any finance-related queries.
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