What Type of Services does SCA Care (Southampton) offer?

SCA Care (Southampton) offers Home Care.

How many Carers does SCA Care (Southampton) employ?

SCA Care (Southampton) employs 126 carers.

SCA Care (Southampton), 1-3 Paynes Road, Southampton, Hampshire SO15 3DL

Review from P G (Client) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience

I have been a service user since SCA took over the care at Winfrid House. The standard of care is 100%. I am treated with respect and am safe and secure in my home. The whole team at Windfrid are the best and deserves recognition for their work ethics.

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Review from Martine H (Sister-in-law of Client) published on 27 September 2024
Submitted via Website • Report

Overall Experience

I have nothing but praise for the staff who are excellent in their care of my sister. She is treated with respect and dignity.
She is extremely happy living at Barfields, there is a really nice atmosphere when I visit.
Recent changes to management have been an improvement, more professional and organised.

I have always been kept informed if there have ever been any issues - which I am very happy to say over 5 years plus have been very very few, they have always been handled sensitively and professionally.
I wouldn't be able to manage all my sister-in-law's needs without the support of the staff and manager. They are a great team. Thank you all.

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Review from Gabrielle B (Client) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience

I am pleased with the service SCA Care provides. I was very nervous about needing personal care but I have found the staff treated me with dignity and were very friendly and put me at ease. Having worked in the care sector for over 40 years I have nothing but praise for the hard work the care staff

at SCA Care do. Thank you.

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Review from B W (Daughter of Client) published on 15 September 2023
Submitted via Website • Report

Overall Experience

Staff at Gore Grange have always treated my Dad with care and kindness. If I have any concerns they have listened and addressed them the best they can. I feel reassured that my dad is being well looked after!

Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)

Thank you for sharing your positive experience with SCA Care. We are thrilled to hear that our staff have been treating your dad with care and kindness. It is wonderful to know that they have been able to listen to and address your concerns to the best of their ability, providing you with reassurance that your dad is in good hands. Our team is committed to providing high-quality care and support for our clients, and we appreciate your feedback. Please do not hesitate to reach out if you have any further questions or concerns.

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Review from H H (Daughter of Client) published on 15 September 2023
Submitted via Website • Report

Overall Experience

Taken a little time to settle in and get used to everything but on the whole a good experience with the care team. Parents feel quite safe now and this is a weight off knowing they are safe and cared for. I was kept informed of any concerns with health etc. They had a lovely time at an activity recently

and would like more please as they enjoyed the social aspect. Two staff members in particular were fantastic when we first met them and sorted a lot out for us and gave a lot of reassurance.

Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)

Thank you for sharing your experience with us. It's great to hear that your parents feel safe and cared for by the care team. We always strive to keep families informed about any health concerns and other important updates. It's wonderful that your parents had a lovely time at an activity and enjoyed the social aspect. We will definitely keep this in mind and look for more opportunities for them to participate in similar activities.

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Review from Roy W (Husband of Client) published on 15 September 2023
Submitted via Website • Report

Overall Experience

The carers and management are kind, caring, understanding and helpful, treat us with dignity they go the extra mile every day to help us in our lives. They are special wonderful people who help us from day to day.
We are a family here, we look forward to them coming in every day. Nothing is too much

for them. They organise activities for us. The SCA are the best. Well done to everyone and thank you.

Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)

Thank you for sharing your positive experience with the carers and management at SCA. It's heartwarming to hear that we treat you with kindness, understanding, and dignity. It's also great to know that we all go the extra mile to help you in your daily lives and that the staff team working directly with you and your wife are special and wonderful people. It's clear that they are a huge part of your family, and that you look forward to seeing them every day. Thank you for acknowledging their hard work and dedication.

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Review from M Q (Sister-in-law of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience

Every time I contact the manager or any senior carers that I have any concerns with my brother-in-law they are very supportive and keep me updated with any changes to his care.
My brother-in-law is always given dignity and respect and I am very happy with the values that SCA Care provide.

Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)

Thank you for taking the time to leave a review of SCA Care. We appreciate your feedback and are glad to hear that you had a positive experience with our services. Our team is dedicated to providing the best possible care and support to all of our clients. If you have any further feedback or suggestions, please don't hesitate to let us know. We look forward to continuing to work with you.

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Review from A D (Daughter of Client) published on 1 September 2023
Submitted via Website • Report

Overall Experience

I can not express how grateful I am to the care team at Gore Grange. The team are caring and always pleasant to my mother. She looks forwards to them coming to her.
On occasions, I have needed their advice and assistance and they have always been forthcoming, helping me achieve the right outcome for

my mum. The whole team are great, but my special thanks go to the practice manager and two other staff members in particular.

Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)

Thank you for sharing your experience with the care team at SCA Care. It's wonderful to hear that they were able to provide caring and pleasant support to your mother. It's also great to know that they were always forthcoming with advice and assistance when needed, helping you achieve the right outcome for your mum. I'm sure the practice manager and two staff members appreciate your special thanks. It's great to see such a dedicated and helpful care team in action.

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Review from Jo B (Daughter of Client) published on 1 September 2023
Submitted via Website • Report

Overall Experience

My mum is very well looked after by SCA and she has some really lovely carers. Over time they have got to know her well and they find ways to work around her dementia, and improve her quality of life. The PASS system keeps me in immediate touch and any concerns are addressed very promptly and sensitively

on the phone. I know Mum would want to say a big ‘thank you’ to everyone.

Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)

I’m glad to hear that your mum is receiving excellent care from us at SCA Care and that she has such wonderful carers provided by us.
The fact that the PASS system keeps you in immediate touch is fantastic. Being able to stay updated and be promptly informed about any concerns or issues shows a commitment to transparency and open communication. It's reassuring to hear that any concerns you may have are addressed sensitively over the phone. I'm sure your mum's gratitude and appreciation would mean a lot to the carers who are dedicated to her well-being.
Thank you for taking the time to review SCA Care.

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Review from Jacqueline D (Daughter of Client) published on 1 September 2023
Submitted via Website • Report

Overall Experience

Outstanding! My dad has dementia. He attends the day centre 3xweek and home care twice a day. They make him smile and that's the main thing. The care provided is second to none as they show compassion and patience. The support for my mum is amazing, they show empathy and understanding. We couldn't ask

any more from them. They took a huge weight off of our shoulders when we needed it most as a family. Every single member of staff is worth their weight in gold!

Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)

Thank you so much for your outstanding review of SCA Care. We are thrilled to hear that your dad receives exceptional care from our team. The fact that they can bring a smile to his face is truly heartwarming and highlights the positive impact they have on his well-being.
Compassion and patience are essential qualities in providing care for individuals with dementia, and we are glad to know that our caregivers demonstrate these qualities consistently. We understand how crucial it is to support not only the person receiving care but also their family members. It's wonderful to hear that our team has provided amazing support to your mum, showing empathy and understanding. Knowing that we could help and make a positive difference in your lives means a lot to us. Every member of our staff is dedicated to providing the highest level of care, and your acknowledgement of their value is deeply appreciated. We will make sure to share your feedback with our team members. Thank you.

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Review from T F (Client) published on 1 September 2023
Submitted via Website • Report

Overall Experience

The carers provide excellent support to my elderly father. He has poor eyesight and hearing, which does make life difficult for him. The carers take these factors into account and help him accordingly.

Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)

Thank you for taking the time to share your positive experience with SCA Care.
We are delighted to hear that our carers provide excellent support to your Dad.
We understand that poor eyesight and hearing can significantly impact on daily living. It's heartening to know that our carers take these factors into account and provide assistance tailored to your Dads specific needs. Their understanding and adaptability demonstrate their commitment to ensuring his comfort and that our training and values are paying off.
Thank you once again for allowing us to work with your Dad.

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Review from Rodney G (Client) published on 1 September 2023
Submitted via Website • Report

Overall Experience

The care I receive from all staff is exceptional. Everyone who visits me is polite, well mannered and pleasant. Generally top-notch care from a first-class company. The staff and management all spend time with me whenever they see me which I really appreciate.

Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)

Thank you for taking the time to leave such a positive review of SCA Care. We highly appreciate your kind words and are thrilled to hear that you receive exceptional care from our staff.
Politeness, good manners, and pleasant interactions are essential aspects of providing quality care, and we are delighted that our team consistently demonstrates these qualities during their visits with you. It is our priority to ensure that you feel respected and valued throughout your care journey.
We understand that personal connections and meaningful interactions are vital.
Thank you for taking the time to add your review.

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Review from P C (Sister of Client) published on 21 August 2023
Submitted via Website • Report

Overall Experience

The carers that come to visit my sister provide excellent and caring support for her.
There have been problems with agency staff previously, but I understand that these have been addressed now.
One problem we are finding is that we carefully plan her social activities around the weekly timetable,

it is frequently changed at the last minute, which results in her not being home at the right time or if we notice a last-minute change, we have to cancel the planned social activity. This obviously causes her upset and distress as she doesn’t find changes easy and is also worried about not getting back in time if we notice there is a change to the schedule. As you are aware, she is reliant on public transport as neither of us drives, which needs planning and additional time for getting back home.

Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)

Thank you for taking the time to share your feedback regarding the support provided to your sister.
We appreciate your kind words about the excellent and caring support provided by the carers. We understand the importance of consistent and reliable care, and we apologise for any inconvenience caused by previous issues with agency staff, rest assured that we have taken steps to address and rectify those problems to ensure a high standard of service.
We recognise the impact rota changes have on support for your sister and understand that sudden changes can be frustrating, particularly for individuals who find it challenging to adapt to new situations. We acknowledge the additional stress caused by the reliance on public transport and the need for careful planning to ensure timely returns home.
We value your sister's well-being and are committed to providing reliable support that enhances her quality of life.
Thank you for choosing SCA Care.

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Review from Jane S (Client) published on 14 August 2023
Submitted via Website • Report

Overall Experience

SCA are and always have been caring, compassionate and very efficient in their dealings with me as a residential client.
I could not wish for better care.
Especially upon my discharge from the hospital in November 2022.

Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)

Thank you so much for taking the time to leave such a lovely review. It's wonderful to hear that you've had such a positive experience with SCA and that we were able to provide you with the care and support you needed during your time as a residential client. We're especially glad to hear that we were able to help you during your discharge from the hospital in November 2022. It's our goal to always be caring, compassionate, and efficient in our dealings with our clients, and we're so happy to hear that we've been able to meet your expectations. Thank you again for your kind words - we truly appreciate it!

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Review from Stephen C (Client) published on 14 August 2023
Submitted via Website • Report

Overall Experience

Since I have come to this company, they have changed my life and now I am on the verge of taking over my finances. All the staff and management are brilliant, I was given the opportunity to do my own interviews, I jumped at the chance and all I can say is thank you to this company for helping me.

Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)

Thank you so much for taking the time to review our company. We are thrilled to hear that we have made such a positive impact on your life. Our staff and management work hard to create a supportive and empowering environment, and we are glad to hear that this has been your experience. Congratulations on taking control of your finances, and we wish you all the best in your future endeavors!

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Review from L R (Daughter of Client) published on 31 July 2023
Submitted via Website • Report

Overall Experience

I contacted SCA Care to provide support to my mum during the last few months of her time with us.
The service provided was exceptional - not only was the carer someone I will be eternally grateful for, but the office team offered outstanding support; even out of hours, they can be contacted through

the on-call service or their open pass app.
Great service all-round, and it was good to know they are a charity too.

Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)

Thank you so much for taking the time to share your experience with SCA Care. We are deeply sorry for your loss and extend our heartfelt thoughts to you and your family.
We are truly grateful for your kind words regarding the exceptional care and support provided to your mother during her last few months. Our dedicated carers and office team are committed to delivering the highest level of service and ensuring the well-being and comfort of our clients and their families.
We understand that support needs can arise at any time, which is why we have implemented the app. We are glad to hear that these resources were helpful to you.
As a charity, we are passionate about making a positive difference in people's lives. Your mention of our charitable status means a lot to us, as it reflects our commitment to providing compassionate care while also giving back to the community.
Once again, we extend our deepest sympathies to you and your family.

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Review from M F (Son of Client) published on 31 July 2023
Submitted via Website • Report

Overall Experience

Very professional company. The carers give my mum confidence. Also, they engage with her and make her smile. Communication, I think sending out rosters by post, not working, sometimes they arrive late, much better by email to me, at home carer.

Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)

Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words about our company and the professionalism of our carers. Hearing that your mother feels confident and comfortable in their care brings us great pride.
Your suggestion to receive rosters via email is a service that is currently available, and I will switch your preferred method of receiving rotas. Our goal is to provide you with the most convenient and efficient service possible, and we are constantly working on improving our communication methods to better meet your needs. Have you considered the use of our app?
Should you have any further suggestions for improvements, please do not hesitate to reach out to me. We greatly value your input and are committed to delivering exceptional care services to both you and your mother. Thank you again for choosing our company, and we look forward to continuing to serve you and your family.

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Review from Peter H (Husband of Client) published on 27 July 2023
Submitted via Website • Report

Overall Experience

The care my wife receives is generally good to excellent. However, despite requests to let us know about changes to the carer or the time they are arriving to give the care, we are often visited at a different time or by a different carer. This can be extremely frustrating to me and to my wife, who

suffers from anxiety and depression in any case.

Reply from Ricky Rossiter, Director of Integrated Services at SCA Care (Southampton)

I want to begin by expressing my sincere apologies for the frustrations and inconveniences you and your wife have experienced regarding the timing and personnel changes in the care provided by SCA Care. We understand the importance of consistency and effective communication in delivering high-quality care, especially considering your wife's anxiety and depression.
At SCA Care, we strive to provide exceptional care services, and it is disheartening to hear that we have fallen short in meeting your expectations.
I apologize for any stress this situation has caused you and your wife. We are fully committed to resolving these issues and providing the reliable and consistent care that you both deserve.
Please do not hesitate to reach out to your care coordinator or myself if you have any further concerns.
Thank you for choosing SCA Care. We appreciate your trust in us and remain dedicated to supporting your wife's well-being as we have for over a year now.

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Review from Z M (Daughter of Client) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience

The carer was utterly selfless, caring for my mother who was COVID positive. She agreed to live-in and acted as a friend as well as a carer to my mother who arrived from the care home much sicker than any of us could have imagined; my mother was also neglected and frightened. The carer took on 'over

and above' - staying up 2 nights and holding my mother's hand. She supported me and my family and gave me strength as I watched my mother pass, knowing she was there. She said she would look after mum so she did not have a change of carer. We will never forget the care, warmth and kindness the carer showed my mum and my family. Thank you.

Reply from Emma Sheldon, Registered Manager at SCA Care (Southampton)

Thank you so much for your heartfelt words. It was a privilege to support your mother and enable her to return home to be with her family. We’re also pleased we were able to give some comfort to you and yours during this difficult time.

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Review from Alison M (Daughter of Client) published on 6 January 2020
Submitted via Website • Report

Overall Experience

I would like to say a big thank you to all the ladies that have cared for my mum over the past few years. You all do a fantastic job. I have met some of my mum's carers and they are truly dedicated to their job and go above and beyond to look after my mum.
My mum is so very fond of all of them and

we are very lucky to have such an amazing team looking after her. I can’t thank you all enough.

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