SCA Care (Southampton)

1-3 Paynes Road, Southampton SO15 3DL
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9.8 23 Reviews
  • SCA Care (Southampton), Southampton
SCA Care are your dedicated community-based charity with over 30 years' experience delivering compassionate, tailor-made Home Care services that prioritise your needs and well-being. If you are here looking for a care agency with a heart that connects you with your community and always goes the extra mile then the team at SCA Care would love to speak with you.

The charity’s mission is to enhance your independence by providing personalised care that meets your specific needs and allows you to maintain your chosen lifestyle in the comfort of your own home.

The team deliver person-centred care and work with you to create a plan based on your needs, whether that be assistance with personal care, managing your medication, mobility support, helping with meal preparation or simply companionship and sharing a cuppa.

Round-the-clock assistance is available with the attentive office always on hand to address any questions or concerns. Based in Southampton, SCA Care offers Home Care services are in various locations across the region including Southampton, Eastleigh, Chandlers Ford, Hedge End, Romsey, New Forest and East Hampshire.

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Care Provided by SCA Care (Southampton)

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • SCA Group
  • Person in charge
  • Margaret Nungari (Registered Manager)

Funding & Fees Guide for SCA Care (Southampton)

  • Prices

  • Our Home Care service is based on an agreed Hourly Rate, Live-in is priced on a daily rate and our Day opportunity's service is paid per session.


    Some individuals like to have a blended approach to the required service and this is something we are more than happy to discuss.

SCA Care (Southampton) Reviews (23)

Total of 23, showing 21-23
9.8

SCA Care (Southampton) has a Review Score of 9.8 (9.769) out of 10, based on 18 reviews in the last 2 years. Over all time SCA Care (Southampton) has 23 reviews.

Overall Experience

  • 17
  • 4
  • 2
  • 0
  • 0

Date Published

23
2
3
18
5

Review from Roy (Son of Client) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

SCA Care have been providing care for my mother for the past six months. Over this time we have had no concerns over the service my mother is receiving.
Whenever contact has been made with staff our requests have always been dealt with as expeditiously as possible.
My mother was recently taken out
by staff for a bit of pampering as a Birthday surprise which she thoroughly enjoyed.
The carers who attend to my mother are all polite and efficient.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Amanda G (Daughter of Client) published on 3 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Carers provide good care for my mum and they have built up a good relationship with her. So much so that when they were unable to provide her half an hour care package, she was keen to find a way around it so she could keep the same agency.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M D (Daughter of Client) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents are happy with the cleaning service provided. My dad says 'we just let her get on with it, we don't know what she is doing'. This isn't necessarily a bad thing but I wonder if now and again they could be informed, especially when something out of the ordinary needs doing that the cleaner
has identified.


However, saying that, we have no reasons to be dissatisfied with the service provided.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for SCA Care (Southampton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for SCA Care (Southampton) is calculated as follows: ( (88 Excellents x 5) + (10 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 104 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SCA Care (Southampton) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Margaret

Margaret Nungari

Job Title: Registered Manager

Joined: 2024

As the Registered Manager for Home Care services, I am dedicated to achieving the best outcomes for individuals receiving care in their own homes.


I am committed to enhancing the quality of life for our clients and ensuring that each person receives personalised, compassionate, and high-quality care tailored to their unique needs and preferences. I am proud to lead a team of dedicated and compassionate individuals who share my vision and dedication to delivering exceptional care.


Ricky

Ricky Rossiter

Job Title: Director of Integrated Services

Joined: 2017

I am a dedicated strategic manager with a broad scope of experience in different social care sectors including, learning disabilities, mental health, & dementia care.
Having worked in care for 17 years, I have worked in varied management roles for 13 years and have a vast skill set and proven ability to empower staff teams to deliver good quality care, focusing on independent living.
I have chosen a career in social care because I know from personal experience how important it is that people get the best possible care whilst maintaining their independence and dignity. Whatever a person needs or disability, everyone has the ability to achieve in life and this job is about empowering those people.


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