SERVE

8 West Street, Rushden NN10 0RT

Serve is a local charity that has supported elderly people and adults with disabilities in East Northants and the surrounding areas for over 40 years.

WINNER OF THE GREAT BRITISH CARE AWARDS-EAST MIDLANDS -CARE TEAM AWARD 2025!

Serve Home Care service helps people in the community to continue living happily in their own home, providing personal care such as washing and dressing, administering medication and preparing food.

Serve provides the following services:
•        Personal care, washing & dressing, medication, meals and more.
•        Shopping and cleaning for people in their own homes.
•        The Ron Manning Day and Activity Centre, offering a chance to socialise in a friendly atmosphere complete with a hot meal and refreshments.
•        Meals on Wheels (Rushden & Higham Ferrers).
•        Community transport, including minibuses and cars provided by volunteer drivers.
•        Well-being Trips e.g. days out, Pub lunches.
•        Countywide befriending.

Serve promotes independent living and encourages people to remain in their own homes as long as possible. Serve also promotes health and wellbeing through a range of activities.

Care Provided by SERVE

Type of Service
Home Care Provider
Voluntary / Not for Profit Owned

Specialist Care Categories
Alcohol Dependence (past or present)
Cleaning Service
Companionship
Dementia
Domestic Services / Home Help
Food Preparation & Serving
High Dependency Care, two carers attending
Laundry Service
Learning Disability
Medication Assistance
Mental Health Condition
Older Person Care
Palliative Care
Personal Hygiene Care
Physical Disability
Respite cover
Sensory Impairment
Shopping Service / Errands
Sit in Service
Transportation Service

Other Care Provided
Adult Home Care (18+)
Hospital Discharge
Personal Care (on a contracted hours basis)
Personal Care Assessments
Risk Assessments in the Home

Good to Know

Owner
SERVE

Person in charge
Samantha Horne (Care Manager)

Funding & Fees Guide for SERVE

Prices
Care prices start at £18.77 per 30 minute visit and £31.11 per hour.

Order by:

Review from Rita S (Client) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience

Very pleased with the service I received and also the carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S W (Daughter of Client) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience

SERVE have looked after my mother very well, even calling out an ambulance and staying with my mother to reassure her until it arrived. SERVE always contact me if they have any concerns about mum's health and staff are always kind, helpful and professional.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Teresa T (Client) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience

Our regular care assistant we cannot fault in any way, efficient, friendly and trustworthy. If we have any downsides, it is that some of our replacements have not been as good, however, we are grateful for any help we may get. Overall, very happy.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P W (Client) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience

I like to have the same person to come each week.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret S (Client) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience

In my view, the service is very satisfactory. The staff are invariably good and excellent. I personally look forward to the weekly visits and help given to me. The 'atmosphere' is always friendly and helpful, so definitely 'value for money'. Staff and management always helpful, with good information

every week as to who is coming, time, dates, etc.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sharon D (Daughter of Client) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience

Overall an excellent service. All members of staff/carers are polite and very helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jean S (Client) published on 11 February 2021
Submitted via Postal Card • Report

Overall Experience

Excellent service 100%.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Geoffrey S (Client) published on 8 April 2019
Submitted via Website • Report

Overall Experience

When my disability worsened during late 2018 I was recommended to contact SERVE and I cannot speak too highly of their services, facilities and the friendliness and professionalism of the staff. They go out of their way to be of assistance and have been most helpful in providing advice and mobility

items. Thank you very much.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Clara H (Client) assisted by family/friend published on 30 September 2016
Submitted via Postal Card • Report

Overall Experience

Some carers are better than others.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pearl A (Daughter of Client) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience

Very pleased with the punctuality of carer and all services offered from Serve. They have been invaluable since I have had a hip replacement (daughter) and we will continue to use this service as it also gives mum a fresh face each week into her home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maureen C (Client) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience

The lady who cleans for me does an excellent job and will willingly help with any small task I ask for help with. I don't want to change her.

Serve also does transport for myself and my husband for hospital or medical visits. The drivers are all helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barbara P (Client) published on 8 February 2016
Submitted via Postal Card • Report

Overall Experience

I have been a service user of this agency since June 2015. I can honestly say that I could not be better cared for. All my carers are friendly, cheerful and very kind people who look after my every need. We have established a comfortable routine which if it ever needs to change due to appointments etc.

it is never a problem for them. I can't speak highly enough of this agency and all its staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P P (Client) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience

I am very pleased with all aspects of my care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Performance

Care Quality Commission (CQC) Rating

Date: 24 Dec 2019

Overall
Good

Caring
Good
Effective
Requires improvement
Responsive
Good
Safe
Good
Well-led
Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

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Meet the Team (8)

Samantha Horne

Job Title: Registered Care Manager

Joined: 2019

Sam joined Serve in May 2019 and brings with her a wealth of care management knowledge, experience and qualifications. She is responsible for the overall safety and compliance for the service.

Kerry Redman

Job Title: Deputy Care Manager

Joined: 2021

Kerry started working with Serve in 2021 as a carer. Kerry has worked her way up the charity as a Team Leader and into her role as Deputy Care Manager, supporting the Care Manager day to day.

Martyna Herbut

Job Title: Team Leader

Joined: 2020

As a Team Leade,r Martyna visits new customers, reviews our existing customers and line-manages our care staff to ensure standards are of the highest quality.

Naomi Boxall

Job Title: Team Leader

Joined: 2020

As a Team Leader, Naomi visits new customers, reviews our existing customers and line-manages our care staff to ensure standards are of the highest quality. Naomi is also Serve's Dignity Champion and for this role she supports staff, carers and volunteers to deliver services which promote individuals dignity at all times.

Nicoleta Rotopanescu

Job Title: Team Leader

Joined: 2023

Nicoleta supports our customers by completing in-depth assessments and checking in regularly to gain feedback on our services. Nicoleta also supports our staff by completing regular supervision and meetings.

Paula Hamilton

Job Title: Team Leader

Joined: 2024

Paula supports or customers by completing in depth assessments and gathering feedback from them regularly. Paula is Serve Home Care's Health and Safety lead which involves advising our staff on safe working practices and delivering training.

Lucy Rice

Job Title: Scheduler

Joined: 2011

Lucy is responsible for completing the care and domestic rotas. Lucy creates a Rota that supports the wishes of our clients, delivering call times that have been requested at assessment.

Carole Masters

Job Title: Care Administrator

Joined: 2019

Carole is office based, managing the care reception. Carole assists both the Team Leaders and management in their day to day responsibilities.

SERVE

Care Provided by SERVE

Good to Know

Funding & Fees Guide for SERVE

SERVE Reviews (13)