Sevacare Kingstanding

218 Hawthorn Road, Kingstanding, Birmingham B44 8PP
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8.0 2 Reviews
  • Sevacare Kingstanding, Birmingham
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Care Provided by Sevacare Kingstanding

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Toni Murray (Manager)
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Sevacare Kingstanding Reviews (2)

8.0

Sevacare Kingstanding has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Sevacare Kingstanding has 2 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 0

Date Published

2
1
1
1
1

Review from Adam U (Son of Client) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my father's discharge from the hospital in June 24 and receiving his care package from Sevacare Kingstanding. Both my father and I honestly cannot speak highly enough of the care he has received. From managers, office staff and the carers who my father has had in attendance, all can only be
described as first class. All have been professional, sympathetic and compassionate to my father's needs and most of all so very friendly and a joy to have had in attendance during his recovery. As my father's son the reassurance I have had from dealing with all involved has been exemplary.
We now look forward to our continued care with you.
A massive thank you to all involved.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A-M R (Daughter of Client) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to compliment Sevacare on the outstanding, person-centred care that the staff gave to my dad and also my mother over the last three years. The office team completely understood the importance of consistency and continuity with the staff that looked after my dad and ensured that the team
were able to build a strong bond and an excellent relationship. My dad had three double person care calls a day and the care team were able to monitor, manage and anticipate his changing care needs through this continuity of care. This can only be achieved when the whole team work together, communicate well and have care at the centre of their every objective. I can honestly say that my dad's care during his last years was truly exemplary and as a family, we gained tremendous comfort from the fact that they did all they could for him in such a loving way and that his every welfare need was anticipated and provided for, with love and affection.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Sevacare Kingstanding is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Sevacare Kingstanding is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sevacare Kingstanding is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Sevacare Kingstanding

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Meet the Team (0)

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Frequently Asked Questions about Sevacare Kingstanding

What Type of Services does Sevacare Kingstanding offer?

Sevacare Kingstanding offers Home Care.

How many Carers does Sevacare Kingstanding employ?

Sevacare Kingstanding employs 222 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sevacare Kingstanding to verify any information. View our terms and conditions. Sevacare Kingstanding has a Basic Service – more info.