Shepshed Carers Ltd

Field House, 19 - 23 Field Street, Shepshed, Loughborough LE12 9AL
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9.9 28 Reviews
  • Shepshed Carers Ltd, Loughborough
Shepshed Carers Ltd aims to provide quality home care services to the local community to help people to remain as independent as possible in their own homes and maintain their mental and physical well-being.

Shepshed Carers can offer a wide range of services, including all aspect of personal care, the preparation of food, shopping, household cleaning, short term respite and escort duties.

The service is personalised according to each service user, who receives a copy of their personal care plan to ensure desired outcomes and that their choice of lifestyle is supported.

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Care Provided by Shepshed Carers Ltd

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Shepshed Carers Ltd
  • Person in charge
  • Lorraine Sanders (Registered Manager)

Funding & Fees Guide for Shepshed Carers Ltd

  • Prices

  • Fees from £20 to £26.05 per hour Monday to Friday
    Fees from £26.25 to £35 per hour Saturday and Sunday

  • Please contact us regarding more information about our fees.

Shepshed Carers Ltd Reviews (28)

Total of 28, showing 1-20
9.9

Shepshed Carers Ltd has a Review Score of 9.9 (9.860) out of 10, based on 10 reviews in the last 2 years. Over all time Shepshed Carers Ltd has 28 reviews.

Overall Experience

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Review from M R (Son of Client) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Shepshed Carers were so kind, compassionate and professional when looking after my father in his home. They also showed flexibility in an emergency and I would have absolutely no hesitation in recommending them. They could not have been more different to the national company that previously "looked
after" him, who treated him simply as a number.

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Review from Robert G (Son of Client) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed care but did not want any outside help. We persuaded her to talk to Shepshed Carers. She reluctantly agreed to have care initially for 2 times a day. The staff were excellent, they treated my mum with such care and respect that she looked forward to them coming and then viewed them
as friends. As a family, we found the support that we got from Shepshed Carers was exceptional, always there to help advise and to put my mum's needs first. When Mum needed additional care Shepshed Carers increased their visits to 3 times a day and again were excellent, professional and very caring. I'd like to thank them for the help they have given to my mum and us as a family. It meant that we could spend quality time with Mum.

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Review from V J (Daughter of Client) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers, always polite and efficient.
Mam was treated gently and in a happy manner.
Everything was done as I would have wished.

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Review from Lesley T (Client) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall - Shepshed Carers provides a good service.

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Review from S G (Client) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found Shepshed Carers excellent.
All providers are very professional and very friendly.
Always come to me on time.

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Review from Rachael L (Daughter of Client) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Shepshed Carers employ wonderful and caring staff, who are kind and respectful to my elderly mum and dad. The staff are friendly and caring and my parents look forward to their daily visit. We are really pleased that we chose Shepshed Carers and would highly recommend their professional service.

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Review from Mick H (Son of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my mum is getting from Shepshed Carers. She is very happy with all the help she gets. Any issues have always been dealt with very quickly and professionally. They would be highly recommended by myself to anyone.

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Review from Helen F (Daughter of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing!
Due to changes in circumstances recently and a dementia diagnosis, my mum needed help with personal care, medications and with her general well-being not being at its best my sister and I started asking around, did Google searches etc. and Shepshed carers seemed to have everything we were
looking for (We all want the best for our parents).
Mum was reluctant to accept help from strangers but as daughters, we were struggling to monitor and give the care mum really needed and whilst heartbreaking to accept help, we took the leap. We are 6 weeks into care and I have to say we are delighted with the care she is being given.
Every carer looks after her better than we could ever have imagined. Trustworthy, superb time keeping, communication excellent, dignified care.
Mum is really happy, she loves hearing about their lives, holidays and families.
The only thing I wish now is that we had acted sooner when we were at the stage of does she or doesn’t she need care.

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Review from Christine B (Client) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always arrived on time with a smile, very efficient and caring in all they do. Always looked forward to seeing them.
Thank you Shepshed Carers.

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Review from A C (Client) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in the care of Shepshed Carers for several years. The carers are friendly, experienced and professional, which, in my opinion, are three of the most important factors when choosing carers. Any changes necessary to my care plan are always discussed with and agreed by me. The admin staff are
always friendly and helpful. I highly recommend Shepshed Carers.

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Review from I H (Daughter of Client) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Shepshed Carers gave care to my mother for six years. The carers were always kind and caring towards my mother. Making sure I was aware of anything of concern. Communication was excellent, and we always felt listened to. At times of stress, when my mother was ill, the carers and the administration staff
were always supportive and kind. I would recommend Shepshed Carers Ltd.

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Review from Tina C (Daughter of Client) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so lucky to have Shepshed Carers looking after my parents; they are an absolute godsend. Handing over their care to strangers was very hard initially, as I thought, only I could do it properly; how wrong was I! Mum and Dad now regard all the girls as friends and having different faces to chat to
really gives Mum a lift. They've established a routine for them that I couldn't possibly have done. They are professional, respectful and 'human'. My father is a difficult person to deal with, but they have the measure of him and know just how to sort him out. They keep me up to date about any issues that they notice, and we work together to keep Mum and Dad safe and happy. I cannot praise them high enough. It's also been so helpful for myself to be able to pop into the office to chat and download with someone who understands when things get on top of me.

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Review from K H (Niece of Client) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are pleased with the care given to our aunt and the compassion shown. Suggestions made by the carers are appreciated greatly and make life easier. Carers are adaptable and friendly and can be relied upon totally. Noting is too much trouble. When necessary, they contact us, which is invaluable. Many
thanks.

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Review from D P (Sister of Client) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been using the services of Shepshed Carers for a number of years.
The services they provide are excellent. Not just caring but doing shopping, cleaning, laundry etc. Always approachable for advice. Very friendly staff.

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Review from Jayne B (Client) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live with my mother and have Shepshed Carers visit her three times daily. The patience, compassion and respect they show her at every visit are such a comfort to me. She looks forward to each and every visit. I am in complete awe of the way they make her feel so important and valued. Mum says her
life has never been so good as it is now. Shepshed Carers can take credit for this. I consider myself and mum very lucky to have them in our lives.

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Review from Janet G (Niece of Client) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service all-round from the admin staff to the team of carers. Always very approachable about any issues and accommodating in resolving any special requests. Always very grateful to receive messages via the admin staff or carers about things I need to act upon regarding my aunt's requirements.

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Review from Michele W (Daughter of Client) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has had carers from Shepshed Carers visit daily for four years. They are fab, and they are courteous, kind, helpful, caring and respectful of all of my dad's needs. They keep me updated on any problems, falls etc, and as his daughter, I do want to be kept informed. All in all, they are absolutely
awesome.

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Review from Lynn W (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is happy with the service, and the team are really caring and helpful. She often speaks about the kindness and dedication of her carers. If Mum asks for anything to be done, the carers are really happy to help her. Mum’s care plan is reviewed annually, and her comments are taken seriously and
actioned. She is definitely involved with her care planning.
Despite the pandemic and what must have been a horrendous time for care providers, my mum has received a consistent quality of care. Thank you to everyone involved in my mum’s care.

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Review from M B (Daughter of Client) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just started to use the service since Nov 21 (2-calls a day). We had no hesitation in asking Shepshed Carers to come into Mums home to help out.
They have been the ultimate professionals starting from the first phone call to the office asking for help (we have used them a few years ago for another
family member). To the original first call to talk through what they could do and what we felt we needed,
Now the service is in place, Mum is finding everyone very friendly and understanding of her needs and treating Mum with great dignity and respect with a lovely balance of being friendly and very helpful. We have peace of mind knowing that Mum now doesn’t have to struggle with certain aspects of self-care.
I would highly recommend Shepshed Carers if you or any member of your family need any support or assistance.

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Review from J S (Daughter of Client) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are kind and considerate, and my mother is very comfortable with them. She looks forward to them going. They provide the care necessary, and she is eating much better with their encouragement. She is much brighter in herself.

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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Shepshed Carers Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Shepshed Carers Ltd is calculated as follows: ( (50 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 57 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Shepshed Carers Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (7)

Lorraine

Lorraine Sanders

Job Title: Care Coordinator and Registered Manager

Joined: 2012

Lorraine has been with Shepshed Carers Ltd. since 2012, starting as a care professional. She quickly became a Care Coordinator and took the role of Registered Manager in 2023 after the retirement of the co-founder.


Lorraine is the Care Coordinator for the Shepshed area, which includes Hathern and Long Whatton.


Anne

Anne Morris

Job Title: Care Coordinator

Joined: 2006

Anne has been with Shepshed Carers Ltd. since 2006 and working as a Care Coordinator since 2017.


She is responsible for the Coalville area, which includes Belton, Donington-le-Heath, Hugglescote, Ravenstone, Thringstone and Whitwick.


Stephanie

Stephanie Redfearn

Job Title: Care Coordinator

Joined: 2012

Steph has been with Shepshed Carers Ltd. since 2012, starting as a care professional for the Loughborough area.


In 2021 Steph was awarded 'NCFE Cache Level 5 diploma in leadership for health and social care and children and young people's services (England/Adults' Management)' and in 2023 'Higher Level Apprenticeship in General Adult Social Care in the Apprenticeship sector for occupations in social care and the care of children and young people'.


Steph is now the Care Coordinator for the Shepshed Area, which includes Hathern and
Long Whatton.


Lee

Lee Sanders

Job Title: Company Secretary/Director

Joined: 2012

Lee has been with Shepshed Carers Ltd. since February 2012 with steady progression within the company; despite employing male carers, Lee is currently the only man in our office.


Corrin

Corrin Buckby

Job Title: Director

Joined: 2014

Corrin has been with the company since 2014. She is responsible for the company's finances and payroll but also works as a care professional. Corrin has 'Accounting AAT 2 + 3', 'Business Level 2' and 'NVQ 2 in Health and Social Care'.


Vicky

Vicky Dance

Job Title: Administrator/Receptionist

Joined: 2020

Vicky joined in 2020 at the start of the pandemic the most difficult time for every care provider and she quickly established herself as a brilliant member of the team. She works in the front office in the afternoon and is Petra's job share. Her voice is the first one you hear when you call us.


Petra

Petra Horobin

Job Title: Administrator/Receptionist

Joined: 2010

Petra joined the company in 2010 and is Vicky's 'other half', working in the front office in the morning. She was recently voted 'Office Staff Member of the Year 2023' by 'Inspired to Care' and Leicestershire County Council as the 'beating heart of Shepshed Carers Ltd. with pragmatic attitude and dynamic energy'.


Frequently Asked Questions about Shepshed Carers Ltd

What Type of Services does Shepshed Carers Ltd offer?

Shepshed Carers Ltd offers Home Care.

How many Carers does Shepshed Carers Ltd employ?

Shepshed Carers Ltd employs 39 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Shepshed Carers Ltd to verify any information. View our terms and conditions. Shepshed Carers Ltd has an Enhanced Service – more info.