Shepshed Carers Ltd

Field House, 19 - 23 Field Street, Shepshed, Loughborough LE12 9AL
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9.9 28 Reviews
  • Shepshed Carers Ltd, Loughborough
Shepshed Carers Ltd aims to provide quality home care services to the local community to help people to remain as independent as possible in their own homes and maintain their mental and physical well-being.

Shepshed Carers can offer a wide range of services, including all aspect of personal care, the preparation of food, shopping, household cleaning, short term respite and escort duties.

The service is personalised according to each service user, who receives a copy of their personal care plan to ensure desired outcomes and that their choice of lifestyle is supported.

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Care Provided by Shepshed Carers Ltd

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Shepshed Carers Ltd
  • Person in charge
  • Lorraine Sanders (Registered Manager)

Funding & Fees Guide for Shepshed Carers Ltd

  • Prices

  • Fees from £20 to £26.05 per hour Monday to Friday
    Fees from £26.25 to £35 per hour Saturday and Sunday

  • Please contact us regarding more information about our fees.

Shepshed Carers Ltd Reviews (28)

Total of 28, showing 21-28
9.9

Shepshed Carers Ltd has a Review Score of 9.9 (9.860) out of 10, based on 10 reviews in the last 2 years. Over all time Shepshed Carers Ltd has 28 reviews.

Overall Experience

  • 26
  • 2
  • 0
  • 0
  • 0

Date Published

28
2
3
10
18

Review from Alison M (Daughter of Client) published on 31 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring team look after Mum twice a day am-pm. Although she insists she does not need them and can be irritable, they always treat her well and with dignity. With onset dementia, I'm glad Mum gets so well looked after. It's peace of mind for the family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann B (Daughter of Client) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care is provided for my 90-year-old mother. Carers are all very friendly and caring.
They do an excellent job ensuring Mum is helped with her personal care, and when Mum’s medication ran out, they even went to the pharmacy to collect them ensuring she didn’t miss a day! Everything on the
care plan is done daily.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from A C (Niece of Client) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.
Prompt and efficient.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from I B (Client) assisted by family/friend published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent, professional, friendly service from all concerned with the business. The carers and admin staff are very good and very approachable about any queries and requests.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan L (Client) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had Shepshed Carers for the last 10-years. They are excellent. They look after me and take me out twice a week. We go shopping and out for lunch. They take me to have my hair cut, to the dentist and opticians.

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Management

Treated with Dignity

Value for Money

Review from Helen C (Daughter of Client) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are amazing. They take great care of my mum; nothing is too much trouble. The amount of work they have to fit into their allocated time is a real challenge, but they never fail to deliver. My mum was worried about having to have carers come into her home every day, but she is really happy
with the way they take care of her. We would not be able to cope without each and every one of them. Thanks.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Josephine H (Client) assisted by family/friend published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with my experience with Shepshed carers. The carers are very friendly and always will suggest something they could do if they haven't filled their allowed time. My experience with the office is excellent. Questions are answered immediately, and payments easy.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Deborah H (Daughter of Client) published on 29 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has received excellent care from Shepshed Carers, over the last two and a half years. They have looked after him in a professional but friendly way and I would have no hesitation in recommending their standard of care to anyone seeking a reliable and very satisfactory care company.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Shepshed Carers Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Shepshed Carers Ltd is calculated as follows: ( (50 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 57 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Shepshed Carers Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (7)

Lorraine

Lorraine Sanders

Job Title: Care Coordinator and Registered Manager

Joined: 2012

Lorraine has been with Shepshed Carers Ltd. since 2012, starting as a care professional. She quickly became a Care Coordinator and took the role of Registered Manager in 2023 after the retirement of the co-founder.


Lorraine is the Care Coordinator for the Shepshed area, which includes Hathern and Long Whatton.


Anne

Anne Morris

Job Title: Care Coordinator

Joined: 2006

Anne has been with Shepshed Carers Ltd. since 2006 and working as a Care Coordinator since 2017.


She is responsible for the Coalville area, which includes Belton, Donington-le-Heath, Hugglescote, Ravenstone, Thringstone and Whitwick.


Stephanie

Stephanie Redfearn

Job Title: Care Coordinator

Joined: 2012

Steph has been with Shepshed Carers Ltd. since 2012, starting as a care professional for the Loughborough area.


In 2021 Steph was awarded 'NCFE Cache Level 5 diploma in leadership for health and social care and children and young people's services (England/Adults' Management)' and in 2023 'Higher Level Apprenticeship in General Adult Social Care in the Apprenticeship sector for occupations in social care and the care of children and young people'.


Steph is now the Care Coordinator for the Shepshed Area, which includes Hathern and
Long Whatton.


Lee

Lee Sanders

Job Title: Company Secretary/Director

Joined: 2012

Lee has been with Shepshed Carers Ltd. since February 2012 with steady progression within the company; despite employing male carers, Lee is currently the only man in our office.


Corrin

Corrin Buckby

Job Title: Director

Joined: 2014

Corrin has been with the company since 2014. She is responsible for the company's finances and payroll but also works as a care professional. Corrin has 'Accounting AAT 2 + 3', 'Business Level 2' and 'NVQ 2 in Health and Social Care'.


Vicky

Vicky Dance

Job Title: Administrator/Receptionist

Joined: 2020

Vicky joined in 2020 at the start of the pandemic the most difficult time for every care provider and she quickly established herself as a brilliant member of the team. She works in the front office in the afternoon and is Petra's job share. Her voice is the first one you hear when you call us.


Petra

Petra Horobin

Job Title: Administrator/Receptionist

Joined: 2010

Petra joined the company in 2010 and is Vicky's 'other half', working in the front office in the morning. She was recently voted 'Office Staff Member of the Year 2023' by 'Inspired to Care' and Leicestershire County Council as the 'beating heart of Shepshed Carers Ltd. with pragmatic attitude and dynamic energy'.


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