Solihull Care Ltd

81-83 Warwick Road, Olton, Solihull B92 7HP
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9.4 14 Reviews
  • Solihull Care Ltd, Solihull
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Care Provided by Solihull Care Ltd

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Solihull Care Ltd
  • Person in charge
  • Catherine Taylor-Dowe (Registered Manager)

Funding & Fees Guide for Solihull Care Ltd

  • Prices

  • £26.50 per hour base rate
    £21.11 per 45 minute call
    £15.53 per 30 minute call


    all prices are per carer

  • We offer a personalised fee rate depending on the support your loved one requires. We will assess the amount of time needed to complete the care you require, and charge accordingly whether that's minutes or hours - the choice is yours.
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Solihull Care Ltd Reviews (14)

9.4

Solihull Care Ltd has a Review Score of 9.4 (9.422) out of 10, based on 14 reviews in the last 2 years. Over all time Solihull Care Ltd has 14 reviews.

Overall Experience

  • 8
  • 4
  • 2
  • 0
  • 0

Date Published

14
0
8
14
0

Review from A C (Daughter of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service supplied by Solihull Home Care. It is a very professional and well-run service. The most important initial request we asked was consistency of staff. This was recognised and has always happened which makes such a difference to mom. She has become familiar with the
lovely ladies who visit. They are always friendly, kind and understanding. They often go above and beyond reporting on a concern they have noticed. The app is excellent and very useful for tracking visits.
We really appreciate the flexibility offered too which fits around the care we offer mom as a family.
I would have no hesitation in recommending Solihull Home Care to everyone.

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Management

Treated with Dignity

Value for Money

Review from J D (Daughter of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service we receive from Solihull Care Ltd. All the carers are very caring and friendly and conduct themselves in a professional manner. We have used this company for several years and would have no hesitation in recommending them to other clients.

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Review from Sarah B (Daughter of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Solihull Care for over 2 years and I have nothing but praise for the professionalism and care shown to my mom who has severe dementia. Her wish has always been to stay in her own home and I believe without the care provided by this team we would have had no choice but to go against
her wishes. As it is the carers give superb individualised care and treat my mom with respect promoting independence where possible. As a nurse by profession, I can recognise quality care and I have never once questioned their actions. My mom is beautifully clean and always dressed every day. I get a report on my phone after each visit (x 4 a day) and any concerns picked up by the carers are immediately passed to management who contact me. Calls are generally always on time and the carers stay for their allocated time. I really cannot underline how pleased I am with this company and would highly recommend them if you are looking for holistic, quality care for your loved ones.

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Review from C C (Daughter of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are very pleased with the service provided. My elderly mother suffers from Alzheimer's and dementia. She can be difficult at times but care team are always kind & respectful. They always find time to stay & have a chat with her.

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Review from Sylvia F (Cousin of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, specific to my cousin's needs and willing to review it if it needs changing. Able to give suggestions of other ways of solving a problem. Able to add me to the care app used for each call so we/they can raise any worries immediately. I am able to contact them in office hours via the
phone or email and replies are always quick.

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Review from Michelle W (Brother of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Solihull Care Ltd have provided high-quality care and support for my brother-in-law for the past 6 months. He has benefitted enormously from the support with personal care, diet, medication, companionship, housework etc.
The support workers are very caring and helpful, They always update us as to any
changes. The communication system that can be accessed easily via mobile for every call is very reassuring for the family.
I would highly recommend Solihull Care Ltd They have made such a positive improvement to my brother-in-law's well-being and reduced a lot of stress for the family.

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Review from L G (Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Solihull Care has made my life 1000 times easier! I was hesitant at first to begin receiving home care, but the staff have made it an easy transition. They are so friendly and helpful that it genuinely just feels like friends are popping in quickly to help me out. Timings are not rigid and do not dictate
my life which is what I was most worried about, they are happy to accommodate your needs which is perfect for me. I would absolutely recommend and rate the staff at Solihull Care!

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Review from C B (Wife of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the majority of carers. Most keep us informed of my husband’s condition and any steps we may need to take to inform other agencies, district nurses etc. They are pleasant and friendly as well as caring and professional. We are happy to welcome them into our home. We are concerned
about the number of carers as we have difficulty remembering them all and getting to know them.

Reply from Catherine Taylor-Dowe, Registered Manager at Solihull Care Ltd

Thank you for the review of our service, all information on a person's condition is also recorded on the Birdie app which can be accessed by all professionals if needed. We aim to have a core team to provide care and support, I have reviewed this and in the last two-week period, there were 12 staff for 4 double-up calls a day.


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Review from R G (Son of Client) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the majority of the carers. They are very caring, looking after our mum the best they can. We are very lucky. Appreciate all the support and help they give to our mum. We thank you for all the support they give. Would be lost without them.

Reply from Catherine Taylor-Dowe, Registered Manager at Solihull Care Ltd

Thank you for such a lovely review; we always try and go the extra mile with all the people we support.


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Review from A D (Client) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been using Solihull Care for three years now, and I find most of their staff are ok - some never talk and rush.
I have another agency, but Solihull Care is quite shocking at timekeeping.

Reply from Catherine Taylor-Dowe, Registered Manager at Solihull Care Ltd

Thank you for this review of our service; we are sorry you are not satisfied with the times of your flexible hours as agreed in your contract, and we will call to discuss fixed times as required. We do believe we offer extremely good value for money in our area.


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Review from D M (Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good overall service.

Reply from Catherine Taylor-Dowe, Registered Manager at Solihull Care Ltd

Thank you for your review of our service; we do believe we offer extremely good value for money in our area. We strive to offer the best service to all of our customers.


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Review from Gill G (Wife of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers are polite and caring with pleasant manners.
Treated with dignity.

Reply from Catherine Taylor-Dowe, Registered Manager at Solihull Care Ltd

Thank you for the review of our service; we strive to provide the best service in your area.


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Review from D H (Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On the whole, the carers are good, some better than others. Some will do things automatically without being asked and go beyond their remit, and others will only do the basic tasks and will not stay the full half an hour. My main grumble is with management. The times of arrival are sometimes rather
erratic. I know carers are in short supply at the moment, but I would appreciate a more definite time of arrival so that I can prepare my meal.

Reply from Catherine Taylor-Dowe, Registered Manager at Solihull Care Ltd

Thank you for your review of our service; we are sorry that you have not been happy with the agreed times, we will always ensure we arrive within the 30-minute leeway that has been agreed in your contract, and we will ensure that carers ask if there is anything else required before leaving. We have a full-staff team to ensure all of your needs are met.


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Review from Diane W (Wife of Client) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who care for my husband treat him with respect. They listen to what he wants to do and keep him busy and interested. They cope with him well when he demands to go to work and do their best to distract him. He engaged well with all the carers. They also give me support during this difficult
time. I can leave them with my husband and either go out or get on with jobs with confidence. They all treat our home with respect.

Reply from Catherine Taylor-Dowe, Registered Manager at Solihull Care Ltd

Thank you for the review of our service; we are happy that we have been able to support you both through your difficult times, and we will strive to continue to provide an overall good experience.


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Current Review Score: 9.4 (9.422)

Overview of Review Score

The Review Score of 9.4 (9.422) out of 10 for Solihull Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.422 for Solihull Care Ltd is calculated as follows: ( (49 Excellents x 5) + (23 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 83 Ratings = 4.422

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Solihull Care Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Solihull Care Ltd

What Type of Services does Solihull Care Ltd offer?

Solihull Care Ltd offers Home Care.

How many Carers does Solihull Care Ltd employ?

Solihull Care Ltd employs 43 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Solihull Care Ltd to verify any information. View our terms and conditions. Solihull Care Ltd has a Basic Service – more info.