Somerset Care Community Services

First Floor, Wellington House, Queen Street, Taunton TA1 3UF
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9.5 71 Reviews
  • Somerset Care Community Services, Taunton
Somerset Care’s Community Services in Taunton Deane, Minehead and West Somerset offer personalised care and support services to people living in their own homes.

A team of skilled care and support staff carry out personal care, dementia support and rehabilitation support on both a long and short-term basis.

A dementia active living centre in Taunton is also available to provide activities during the day for people living with dementia as part of Somerset Care's Petals service.

Somerset Care has a strong presence in the South of England as a not-for-profit care provider.

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Care Provided by Somerset Care Community Services

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Terry Helliker (Registered Business Manager)

Funding & Fees Guide for Somerset Care Community Services

  • Prices

  • Dependent upon requirements.

  • Please contact our Somerset Care Community Services Team directly, to discuss the support we can offer to meet your care needs.


Somerset Care Community Services Reviews (71)

Total of 71, showing 1-20
9.5

Somerset Care Community Services has a Review Score of 9.5 (9.533) out of 10, based on 19 reviews in the last 2 years. Over all time Somerset Care Community Services has 71 reviews.

Overall Experience

  • 43
  • 22
  • 4
  • 1
  • 1

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Review from V W (Client) assisted by family/friend published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff including managers extremely pleasant and helpful, efficient, honest, well mannered. We look forward to seeing them each day and they like coming to us.

Reply from Somerset Care, Somerset Care at Somerset Care Community Services

Thank you for taking the time to leave a review for our Home Care Team. We are pleased to are receiving the support you need from the comfort of your own home, and having such a good experience with us. Best regards, Somerset Care.


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Review from Karen C (Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for all the help that your team provided when I came out of hospital. All the team were friendly and very helpful. Thank you.

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Review from Elma H (Wife of Client) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We only had a small amount of care, but it was very helpful. It seemed to end very abruptly with not an explanation why.

Reply from Somerset Care, Somerset Care at Somerset Care Community Services

Dear Elma. Many thanks for your feedback on the ‘Discharge 2 Assess Service’ which was provided by Somerset Care and commissioned by Somerset Council, to support your husband's return home from hospital. We are pleased to hear that the care our team provided during this period was helpful. Best regards, Somerset Care.


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Review from Julia B (Daughter of Client) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only speak highly of the care received. Everyone was kind, helpful, professional and thoughtful. My mum was treated as an individual and her needs were perfectly met. As a daughter, I was well informed and, because of the quality of care, it was like a weight disappearing from my shoulders, whilst
knowing Mum was in the care of an experienced, kind, helpful and compassionate team. Thank you.

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Review from R T (Brother-in-law of Client) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the standard of care provided. All carers take great consideration of clients' needs, carried out with respect, efficiency and friendliness. Much appreciated by the client. Also very helpful to her relatives in knowing the client is receiving such care, with good communications about
her well-being.

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Review from A L (Daughter of Client) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

This service did not work well. My mother was classed fit for discharge from hospital to her home. The time she was home was awful, she had nightmares and confusion and despite several carers I still found her, in tears, wandering the street - she was readmitted to hospital. Despite this she was again
discharged and the outcome was the same. She is now being assessed in a care home. I have to say I found the carers very good - my mother was just too much to cope with.

Reply from Somerset Care at Somerset Care Community Services

Thank you for taking the time to write a review for our community services team, and for your lovely feedback for our carers. As a team, we're often called upon to support individuals returning home after a period in hospital. We have noted your concerns about your mother's return home and would like to share your feedback with the relevant hospital to help them to shape future discharge decisions. If you would be happy for us to do so, please contact the team on 01823 447120 or at care.enquiries@somersetcare.co.uk, so that we can discuss this with you. Thank you.


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Review from A T (Client) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was discharged under the D2A scheme from hospital following surgery for my left hip and wrist. The scheme worked very well for me, enabling an earlier hospital discharge as safely as possible. All the staff were helpful and encouraging me to be as independent as possible. My only negative would be
that on discharge there was no immediate community physiotherapy input to further help recovery.

Reply from Somerset Care, Somerset Care at Somerset Care Community Services

Thank you for taking the time to leave a review for our community services team. We are pleased to have been able to support your recovery at home. Whilst physiotherapy is not arranged by Somerset Care, we will ensure your feedback is shared with the appropriate service.


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Review from Clinton A (Son of Client) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The keyword has been care - every member of the team assisting my mother since her discharge from the hospital has been exemplary. Their diligence and friendly care in assisting here rehabilitation could not be faulted. Maintaining her dignity whilst attending to her daily needs and requirements in
her own home has been professional but personal and caring. I could not recommend this service any higher. They have pride in their work and care for the individual, whatever their needs. Couldn't have managed without them. Thank you.

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Review from Stella I (Client) assisted by family/friend published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Somerset Care. They have looked after us extremely well, with love and kindness.
They are a great team and work very well together.
We always look forward to seeing them and are sad when we have to let them go!

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Review from E B (Power of Attorney of Client) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She was extremely satisfied with the kindness and compassion that the team operated. She was dealt with care and patience each visit and treated with the greatest respect, and in turn, she responded to all that was required of her.

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Review from H M (Daughter-in-law of Client) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided was excellent, person-centred and thorough. Staff were reliable, kind and professional.
I would like to pass on particular praise to one member of staff who went above and beyond to reassure and support me in addition to the client. Another member of staff was amazing too. Thank
you both.

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Review from Martin F (Husband of Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only real criticism we have is not being notified if there is a substantial change in the time of the visit. A few minutes here or there is no problem, but if the scheduled time has been changed by more than 1/2 hour, it would be useful to be notified!

Reply from Somerset Care at Somerset Care Community Services

Dear Martin, many thanks for sharing your review and feedback. Exceptional circumstances can sometimes result in changes to scheduled visit times, and it is our policy to communicate any such changes with our customers. Please accept our sincere apology if this has not been your experience. Thank you for sharing this with us so that we can continue to learn and improve.


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Review from Anita H (Daughter of Client) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment the carers walked through our door, my mum was treated with compassion, kindness and care. We, as a family, will be eternally grateful to all the carers. My mum was a very private lady, and the carers made her feel at ease and looked after her with dignity at such a stressful time with
her illness. I know my mum great very fond of the carers, as did we, as a family.
They, along with the nurses that walked through our door, were angels from above.
Thank you from the bottom of our hearts.

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Review from J B (Client) assisted by family/friend published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have appreciated having care twice weekly for quite some time due to my incapacity. I have been waiting for a hip replacement operation for four years and my mobility has sadly suffered. I have had a number of falls over the past 2/3 years and have been hospitalised as a result of these. This means
I need help with some personal care, so I rely on Somerset Care. I also enjoy meeting the care team and having a chat as well as the care they give me.

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Review from B H (Client) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I first had visits from Somerset Care when my late husband became ill until he died in 2014. Four months later, in April 2015, I had a stroke, when I came out of the hospital, Somerset Care was there to help me, and I have been with them ever since. I have always found the carers most kind, thoughtful
and willing to help. I look forward to their visits.

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Review from Sandra B (Daughter of Client) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very well cared for by all your staff.
She is always very happy to see them and enjoys their little talks.

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Review from Richard C (Client) assisted by family/friend published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful and polite. Also, we have dealt with problems with the care package. They listened to our concerns and acted on them. We couldn't ask for any better service.

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Review from Pauline D (Client) assisted by family/friend published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied with the help and assistance I receive. They are very friendly and helpful, particularly with any problems I have.

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Review from E S (Client) assisted by family/friend published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers are professional, kind, considerate and helpful. They have, in fact, become friends. Occasional problems arise when there are not enough carers available in the area due to a variety of reasons hence the carers that are available are often stressed and stretched to their limits.

Reply from Somerset Care at Somerset Care Community Services

Thank you for your lovely feedback about your care team - we are delighted that you are pleased with the care you receive. We are currently recruiting additional team members in your area and offer a comprehensive package of well-being support to all new and existing colleagues to help them look after their own health and well-being as they provide vital care for others.


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Review from Kathleen P (Client) assisted by family/friend published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole, I'm very happy with the care provided by Somerset Care Community Services. On a few occasions, the carers have arrived later than arranged so I go on and tend to myself as I don't like to stay in my night clothes after 8.30 am. Apart from that, I'm very content with the carers and the
care that I receive.

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Current Review Score: 9.5 (9.533)

Overview of Review Score

The Review Score of 9.5 (9.533) out of 10 for Somerset Care Community Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.533 for Somerset Care Community Services is calculated as follows: ( (72 Excellents x 5) + (23 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 107 Ratings = 4.533

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Somerset Care Community Services is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Somerset Care Community Services

What Type of Services does Somerset Care Community Services offer?

Somerset Care Community Services offers Home Care.

How many Carers does Somerset Care Community Services employ?

Somerset Care Community Services employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Somerset Care Community Services to verify any information. View our terms and conditions. Somerset Care Community Services has an Enhanced Service – more info.