Somerset Care Community Services

First Floor, Wellington House, Queen Street, Taunton TA1 3UF
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9.5 71 Reviews
  • Somerset Care Community Services, Taunton
Somerset Care’s Community Services in Taunton Deane, Minehead and West Somerset offer personalised care and support services to people living in their own homes.

A team of skilled care and support staff carry out personal care, dementia support and rehabilitation support on both a long and short-term basis.

A dementia active living centre in Taunton is also available to provide activities during the day for people living with dementia as part of Somerset Care's Petals service.

Somerset Care has a strong presence in the South of England as a not-for-profit care provider.

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Care Provided by Somerset Care Community Services

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Terry Helliker (Registered Business Manager)

Funding & Fees Guide for Somerset Care Community Services

  • Prices

  • Dependent upon requirements.

  • Please contact our Somerset Care Community Services Team directly, to discuss the support we can offer to meet your care needs.


Somerset Care Community Services Reviews (71)

Total of 71, showing 21-40
9.5

Somerset Care Community Services has a Review Score of 9.5 (9.533) out of 10, based on 19 reviews in the last 2 years. Over all time Somerset Care Community Services has 71 reviews.

Overall Experience

  • 43
  • 22
  • 4
  • 1
  • 1

Date Published

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19
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Review from Gordon C (Client) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care started from leaving a nursing home after hospitalisation with heart problems. My son and daughter arranged my care when leaving the home. I have already had Somerset Care to look after my wife, who has since died from Covid. The givers, therefore, are in effect, old friends, and it is always
a delight to see them mornings and evenings. Always happy to go the extra mile, like bits of local shopping oh, in effect, a connection to the outside world.

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Review from C B (Daughter of Client) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a client of Somerset Care for over 8-years and on the whole, received good service. If any problems did occur, they were soon sorted by a quick phone call. Many of the carers were more like friends and were a great support to myself and family. My mum died at home in October, which was
her wish. Without the dedication of the care team, this would not have been possible due to Covid and staff shortages, but they went above and beyond to keep her safe and comfortable in her last days.

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Review from Linda S (Client) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since suffering a spinal injury 25-years ago I have been brilliantly cared for at home by Somersetcare Care Community Services.
The care I have been given has meant I could continue my life at home in dignity and as normal as way as possible. Smiling, happy staff make my days so much brighter, and
they are all angels without wings.
I have recommended them to others who are seeking care and will continue to do so.

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Review from M R (Mother of Client) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers are absolutely wonderful and my son gets on well with them. The management could be a lot better. When we first had carers for the first several years, it was the same time very morning, between 7.30 and 8 am. Now it is anytime from 7 am onwards, which my son doesn't like - he is a man of
routine.

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Review from P A (Wife of Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is primarily here to wash my husband but she does so much more - by having conversations with him while bathing him, asking him questions and leading him gently into using his brain! Anyone who has covered for our usual carer has been equally kind and efficient. Management has been equally
kind and considerate. When I have phoned the office to let them know about changes in routine, my call has been answered quickly and the situation dealt with.

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Review from Nigel K (Client) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with my carers has been first class. They always arrive on time with a warm welcome and always a smile. They were first class and more than willing to help. Now they have finished I will miss them very much. A big thank you to all the staff.

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Review from Don A (Client) published on 9 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I had personal care for six months after coming out of hospital, and during a four-month course of chemotherapy. This was initially for 30 minutes morning and evening, after two months just mornings.


A core of some four or five carers came regularly, others occasionally. Inevitably they varied in

their approach - most patiently encouraged me to do as much for myself as possible, one or two tended to take over and gave the impression they were in a hurry to complete the tasks. Some were chatty, others more reticent. In general, the care was good and reasonably consistent, and the staff friendly.


The most frustrating aspect was that they rarely came at the planned time. Some phoned to let us know if they would be delayed, which was helpful, others didn't. Sometimes the planned times were altered - management were apparently supposed to let us know but didn't.


Reply from Kim Draper at Somerset Care Community Services

Thank you so much for taking the time to submit a review on homecare.co.uk. If you would like to get in touch to discuss any of the points raised in your review further, please contact the office directly on 01823 447120.


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Review from Annie P (Client) assisted by family/friend published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Somerset Care are very kind and lovely to my husband. Just at the moment as he is very poorly, nothing seems too much for all those who come into our home.

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Review from J F (Wife of Client) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very grateful to our carers who have always been kind and helpful. Some are more thorough than others but we appreciate all help given.

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Review from Robert L (Son of Client) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since care started, we have excellent service. Kept informed of any problems or things we need to know. Always punctual and friendly. Never in a rush. Very good staff.

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Review from Keith R (Son of Client) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A carer is an appropriate name for the people who attend on my mother as they are the most wonderfully caring, helpful and competent people. They are given enough time to carry out what is required and always do so carefully and in a friendly and warm manner. I cannot recommend them highly enough.

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Review from Maureen D (Sister of Client) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all the work and care the ladies give. They have been a great help to my family and me. They are on time and we are very happy about that.

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Review from J C (Wife of Client) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the Carers who came were kind, friendly and helpful. Only one, who only came once, was not quite accurate in writing in the time she spent here. Having been given times when Carers were expected, it would have been helpful to have been told if these had had to be drastically altered due to unforeseen
circumstances (this only happened twice). All in all, my husband was very well looked after by some lovely people.

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Review from Richard P (Client) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Care usually pretty good but varies amongst the carers. Very good carers excellent but some poor and need experience. My age is above the average I would have thought (almost 96) and maybe the reason for any criticism. This type of life is not easy to accept.

Reply from Kim Draper at Somerset Care Community Services

Thank you so much for taking the time to submit a review to homecare.co.uk. If you would like to get in touch to discuss your review further please contact the office directly on 01823 447120.


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Review from Christine B (Wife of Client) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Somerset Care Community Services have looked after my husband for 3 and 1/2 years and his care has been superb. He enjoyed the banter with the girls and relaxed in their company. The Carers were a great help to me too, which is also important. You have a great team working for you. Thank you.

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Review from R B (Client) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On extended care home stay of seven months, following 3 falls and viral pneumonia. Now receiving homecare package, with twice daily half-hour visits. Many different Carers, sometimes stipulated times not met.

Reply from Kim Draper at Somerset Care Community Services

Thank you so much for taking the time to submit a review to homecare.co.uk. If you would like to get in touch to discuss your review further please contact the office directly on 01823 447120.


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Value for Money

Review from K H (Niece of Client) assisted by family/friend published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that some carers are always in a rush and do not stay the full half hour paid for. Other carers are very attentive and do everything they can to help.

Reply from Kim Draper at Somerset Care Community Services

Thank you so much for taking the time to submit a review to homecare.co.uk. If you would like to get in touch to discuss your review further, please contact the office directly on 01823 447120.


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Management

Treated with Dignity

Value for Money

Review from Jacqui B (Wife of Client) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Somerset Care Community Services have given a wonderful service to my husband and allowed him to stay at home until he died. The Carers looked after him so well but also gave support to myself and my son.
The care was totally professional and he was treated with dignity and humour, which was what
he enjoyed. Our thanks to all at Somerset Care Community Services.

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Review from Pamela A (Client) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good Carers. Very kind and most, very helpful.

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Review from Janet H (Client) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been having care provided by Somerset Care for many years now. My carers have always treated me with respect and kindness and gone out of their way to help in times of trouble (when I am in a great deal of pain).
When I wanted to have my care at a different time, the office did their best to
help. As long as people don't expect changes to be sorted immediately. Every carer has their weekly sheet which has to be adhered to. However, patience has always been rewarded!

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Current Review Score: 9.5 (9.533)

Overview of Review Score

The Review Score of 9.5 (9.533) out of 10 for Somerset Care Community Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.533 for Somerset Care Community Services is calculated as follows: ( (72 Excellents x 5) + (23 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 107 Ratings = 4.533

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Somerset Care Community Services is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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