Somerset Care Community Services

First Floor, Wellington House, Queen Street, Taunton TA1 3UF
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9.5 71 Reviews
  • Somerset Care Community Services, Taunton
Somerset Care’s Community Services in Taunton Deane, Minehead and West Somerset offer personalised care and support services to people living in their own homes.

A team of skilled care and support staff carry out personal care, dementia support and rehabilitation support on both a long and short-term basis.

A dementia active living centre in Taunton is also available to provide activities during the day for people living with dementia as part of Somerset Care's Petals service.

Somerset Care has a strong presence in the South of England as a not-for-profit care provider.

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Care Provided by Somerset Care Community Services

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Terry Helliker (Registered Business Manager)

Funding & Fees Guide for Somerset Care Community Services

  • Prices

  • Dependent upon requirements.

  • Please contact our Somerset Care Community Services Team directly, to discuss the support we can offer to meet your care needs.


Somerset Care Community Services Reviews (71)

Total of 71, showing 41-60
9.5

Somerset Care Community Services has a Review Score of 9.5 (9.533) out of 10, based on 19 reviews in the last 2 years. Over all time Somerset Care Community Services has 71 reviews.

Overall Experience

  • 43
  • 22
  • 4
  • 1
  • 1

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19
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Review from John C (Client) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service provided by Somerset Care ensures that I can (safely) enjoy a daily shower and be assisted to get dressed in an efficient manner and avoid imposing an unacceptable burden on my wife.
Our only criticism of the service so far has been not knowing when the Carer would arrive, what not to start
doing in the waiting time.

Reply from Kim Draper, Marketing Officer at Somerset Care Community Services

Thank you so much for taking the time to submit a review regarding the services you receive from our Taunton Deane and West Somerset team.
We would like to take this opportunity to thank you for your feedback regarding the arrival time of our carers. This has been taken on board and we now issue a number of customers with a weekly rota by email, which has been well-received.
If you do have any further matters to discuss, please contact your local team on 01823 447120.


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Review from Florence M (Client) assisted by family/friend published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the services I am receiving.

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Review from A B (Client) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Somerset Care came to my aid when I was confined to bed and has no other help.
Carers came morning and evening until I recovered.
I know that they can come again whenever I need help.
Thank you for being there!

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Review from A W (Client) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am also treated with dignity and care. The carers are also kind to me always.

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Review from Kay P (Wife of Client) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are polite and caring and do an extremely difficult job and I am happy with the way they talk and behave when caring for my husband.


Sometimes, their timings are a bit "off" but I have to take into consideration that the length of calls may vary. All together as far as someone's care and

diligence is concerned, it is very satisfactory.

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Review from Shirley W (Wife of Client) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Somerset Care in late September this year. Since the beginning, we have had a total of 14 different carers but over the last few weeks, this has settled to the same 5 or 6 carers. As with any organisation, all the carers are good but some are exceptional.

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Review from Diane H (Wife of Client) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am pleased with the service, the staff are friendly. It helps me to relax to know my husband is in good hands.


The only thing that gets to me is if someone is ill and they need to replace that person they do not ring me, it is always me that has to ring them. We all know these things happen, so

just ring me to let me know.

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Review from Margaret A (Client) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All very kind, understanding and helpful.


Generally good at their job. Couldn't manage without them.


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Review from Dennis N (Client) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very satisfied with the standards of care provided. The care staff are always friendly and efficient in their role.

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Review from Carol W (Client) assisted by family/friend published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are really nice and punctual. They are friendly. 10 out of 10 for the carers.

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Review from P C (Client) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the daily visit very comforting to know that I can get help in washing and dressing. At this time my health is reasonable and my care fairly light but I notice that my osteoporosis is gradually getting worse and giving me more pain and less mobility, it's a comfort to know that help will be there
when I need it, from home care with very caring people coming in daily.

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Review from Ann B (Wife of Client) published on 22 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers we have had are very considerate and treat my husband with kindness and allow him his dignity.
They always ask how I am and if there is anything else we need.
The only thing I would suggest is the rounds are better organised so the carers don't have to travel from one side to the other
with very little travel time.

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Review from Anna C (Client) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was discharged from hospital following a fall and hip replacement I paid for carers to come AM and PM for three weeks.
They were so helpful in assisting me to negotiate the stairs, shower and dress. As I gained strength and confidence they allowed me to do more for myself. I live alone so this
was important. They put washing out and get it in for me and did a lot at first. We went for walks when I was strong enough. They helped me manage to live with limited mobility. They were informative and always cheerful we had some lovely chats.

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Review from S P (Daughter of Client) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers very good with mum.

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Review from Heather B (Client) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always helpful and friendly visits.

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Review from Doreen A (Partner of Client) published on 14 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers come every morning to wash/dress/shave the client. They are always pleasant and extremely helpful. Almost without exception, they do a very good job. My only niggle is if they leave the bathroom untidy and fail to make the bed - this is a rare occurrence thankfully.

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Review from Christopher T (Client) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with the carers who have attended to me over the last twelve months has been excellent.
I find them all caring, attentive and very cheerful.
All of them are welcome in our house as we look on them as friends, not just someone coming to do a job.
Well done to them all and we miss those
who are no longer part of the local team.

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Review from Cynthia B (Wife of Client) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my husband was the best possible. I cannot fault the carers - they were marvellous - kind, hard-working, thoughtful and supportive and did everything they could to make my husband's last few weeks comfortable and to help me through the ordeal.
Their work was carried out without complaint,
enduring appalling weather and battling across a driveway which became a sea of mud.
My heartfelt thanks to them and their organisers for such wonderful care.

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Review from June H (Client) assisted by family/friend published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with Somerset Care, I would recommend you to anyone.
Excellent service and very caring.

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Review from P B (Wife of Client) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with all aspects of the care provider since they first attended my husband on his release from hospital in February. If I have any problems I only have to ring them and their help and advice has always been most acceptable. I am always advised to ring any time and they will do
their best to support me in any way.

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Current Review Score: 9.5 (9.533)

Overview of Review Score

The Review Score of 9.5 (9.533) out of 10 for Somerset Care Community Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.533 for Somerset Care Community Services is calculated as follows: ( (72 Excellents x 5) + (23 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 107 Ratings = 4.533

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Somerset Care Community Services is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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