Somerset Care Community Services

First Floor, Wellington House, Queen Street, Taunton TA1 3UF
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9.5 71 Reviews
  • Somerset Care Community Services, Taunton
Somerset Care’s Community Services in Taunton Deane, Minehead and West Somerset offer personalised care and support services to people living in their own homes.

A team of skilled care and support staff carry out personal care, dementia support and rehabilitation support on both a long and short-term basis.

A dementia active living centre in Taunton is also available to provide activities during the day for people living with dementia as part of Somerset Care's Petals service.

Somerset Care has a strong presence in the South of England as a not-for-profit care provider.

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Care Provided by Somerset Care Community Services

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Terry Helliker (Registered Business Manager)

Funding & Fees Guide for Somerset Care Community Services

  • Prices

  • Dependent upon requirements.

  • Please contact our Somerset Care Community Services Team directly, to discuss the support we can offer to meet your care needs.


Somerset Care Community Services Reviews (71)

Total of 71, showing 61-71
9.5

Somerset Care Community Services has a Review Score of 9.5 (9.533) out of 10, based on 19 reviews in the last 2 years. Over all time Somerset Care Community Services has 71 reviews.

Overall Experience

  • 43
  • 22
  • 4
  • 1
  • 1

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Review from Patricia J (Client) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say how much I appreciate all my carers. All are so kind, caring, thoughtful, helpful and considerate. Big thank you to you all.

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Review from Joan J (Client) published on 5 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the service that Somerset Care provide. The 'good' for management, rather than 'excellent' is because earlier, when ringing in the mornings, neither carers nor clients could get an answer although we waiting a long time. This has improved lately and I have always received a pleasant
response otherwise.
The carers are all very willing and helpful, they are proactive and find other jobs until I need assistance with washing and dressing. They always ask if anything else is needed.
Altogether a good service.

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Review from Joan R (Client) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find the service excellent and all the carers very helpful and cheerful.

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Review from Susan P (Daughter of Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The homecare my mother receives is excellent.

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Review from Kenneth T (Husband of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has received care at home for five years.
She is now confined to bed after a history of hip replacements (four times), knee replacements (twice) and has had two major strokes. She also now has dementia.
The team of carers visit four times daily (in pairs) and are quite remarkable. Not only
do they attend to my wife's physical needs but they chat, laugh and keep her happy.
It is much appreciated.

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Review from Gloria F (Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Somerset Care overall very good. The staff are very kind and helpful. I have not had many bad times with them. Only thing I would like to know are approximate timings. I'm having a shower each day as long as I have something to go out in. I know they try very hard to keep a good standard.

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Review from J C (Client) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything went very well.

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Review from JA (Wife of Client) published on 15 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have both been very impressed by the friendliness, cheerfulness and professionalism of the carers. We currently have two coming twice a day (in the morning and in the evening) to wash, shave, change pads and change clothes. Whilst the pairings can differ each time, my husband is comfortable with
them all, and he seems so relaxed and comfortable once they have been and, of course, clean. The carers have also been helpful in spotting potential bed sores. Their friendliness means that it does not feel as if anyone is intruding into our home - on the contrary, in the couple of weeks since we started to need and use them, they have become a welcome part of our routine.

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Review from Jeanne G (Client) assisted by family/friend published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of our care workers so far have been helpful, kind and caring. an excellent service.

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Review from Godfrey G (Client) assisted by family/friend published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really pleased with all of our care workers. they have been helpful, kind and caring.

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Review from Viv W (Daughter of Client) published on 29 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am tired of my Mother being let down by the inconsistent service from this care agency. She is housebound and 89 years old and over the past year she has been let down by Carers not turning up either on time to prepare her meals or not turning up at all. Last night as an example she was left to fend
for herself and called me to say she had a piece of bread and an apple for her evening meal as there were not enough Carers available to come out to her - despite her being a longstanding Client of theirs. This is a regular thing now with this care agency and as I live 1.3/4 hrs away and have a young family, I cannot easily or quickly get down to my Mum to provide her with a hot meal.They say they will provide an outstanding and Caring service but the reality is, it is a poorly run and poorly staffed second rate operation with Staff leaving in droves.

Reply from Janet Tolley, Care Manager at Somerset Care Community Services

I am very sorry to hear of the issues that your mother has been experiencing with our service. If you would like to contact me directly to discuss the issues raised, you can reach me at the community services office on 01823 447 120, or by emailing me on janet.tolley@somersetcare.co.uk


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Current Review Score: 9.5 (9.533)

Overview of Review Score

The Review Score of 9.5 (9.533) out of 10 for Somerset Care Community Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.533 for Somerset Care Community Services is calculated as follows: ( (72 Excellents x 5) + (23 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 107 Ratings = 4.533

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Somerset Care Community Services is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Somerset Care Community Services to verify any information. View our terms and conditions. Somerset Care Community Services has an Enhanced Service – more info.