Totally Living Care

63-65 Fisherton Street, Salisbury SP2 7SU
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9.8 48 Reviews
  • Totally Living Care, Salisbury
Totally Living Care was started with the goal of improving the quality of care available to people in their own homes. With a wealth of experience, the team provides a wide range of services including, but not limited to, personal care, help with day-to-day tasks such as preparing meals and cleaning and medication prompting.

Whatever the needs of each individual, Totally Living Care can accommodate them to ensure they remain as independent as possible and can continue living in the comfort of their own homes.

Should a service user need help with transport, Totally Living Care can help with that too. Additionally, the company offers hospital to home assistance to provide peace of mind when transitioning from the hospital to home, including pet care, supervision of discharge arrangements and transport to the home.

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Care Provided by Totally Living Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Totally Living Care Ltd
  • Person in charge
  • Jake O'Reilly (Registered Manager)

Funding & Fees Guide for Totally Living Care

  • Prices

  • £28.69 per hour
    £1247.70 per week (Live in Care) - These fees can increase depending on the clients needs.

Totally Living Care Reviews (48)

Total of 48, showing 1-20
9.8

Totally Living Care has a Review Score of 9.8 (9.808) out of 10, based on 17 reviews in the last 2 years. Over all time Totally Living Care has 48 reviews.

Overall Experience

  • 37
  • 8
  • 3
  • 0
  • 0

Date Published

48
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9
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31

Review from Jeremy D (Nephew of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has had the benefit of TLC care for the last 2 years. The staff are always very welcoming and friendly. Any concerns we have had, have been dealt with promptly. We keep in close contact with the live in carer and they keep us updated on aunties health and welfare. This gives the family comfort,
knowing that she is being well cared for.

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Review from P F (Daughter of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a very positive view of TLC - from the administration staff to the wonderful carers . They are particularly kind and trustworthy, especially having to deal with dementia symptoms. They are very accommodating when need is requested at the very last second.

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Review from D F (Daughter of Client) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, super cleaning and really friendly, helpful staff.

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Review from Kenneth H (Cousin of Client) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable and friendly service.

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Review from Grant W (Son of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot tell you how happy we are with my mum's live-in carer.
We keep in close contact with the carer with our messaging group chat with my two brothers, she keeps us all updated with mum's activities, health and welfare.
Irene is part of our family now, it's like having a sister.
Totally Living
Care are a great company to deal with, they knew exactly what we needed for the care of our mother and found the perfect carer in our one.

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Review from L F (Daughter of Client) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally Living Care provides a service which relieves our family of the worry which comes with having elderly, vulnerable parents. I can message the company at any time and always get a timely response and equally am contacted by TLC if they have any concerns. Quite simply my mother would not be able
to be at home without their care and daily support, so thank you.

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Review from D W (Daughter-in-law of Client) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with Totally Living Care. Communication has been consistently excellent and any concerns about my relative's wellbeing have been communicated to us in a timely way. When my relative had a fall the carer who found her stayed with her so I feel they do go above and beyond. All
staff I have interacted with have been friendly and helpful and I have already recommended the agency to other families.

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Review from Carole H (Daughter of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The first contact with Totally Living Care was in August 2023 for carers to administer eye drops to my elderly mother following her surgery to remove both eye cataracts. The carers were professional, ensuring she recovered well from the surgery. Following my mother having suffered a stroke in November
2023, and four weeks in hospital, TLC were able to provide live-in care for my mother ready for her hospital discharge. The care provided was quite good but a minor incident was highlighted with the Care Manager who dealt with the situation expeditely. Her current live-in carer is excellent and the two cover live-in carer's likewise. All professional with a good standard of care, treating my mother with warmth, respect, dignity and empathy and me as her daughter. This also applies to the Care Manager who keeps in contact with me when appropriate. I would recommend TLC to anyone in a similar situation, as it was to me by another service user. Thank you.

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Review from Annie S (Power of Attorney of Client) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt, for whom I am also Lasting Power of Attorney, has been receiving care from Totally Living Care for around six months. The initial response & setting up of the care package by the care manager was excellent, he was (& is) warm, knowledgeable, empathic and professional.
There were obviously
a few minor glitches, to begin with until the care package settled down, but the care provided to my aunt has overall been excellent with the agency always trying to send carers whom my aunt particularly felt comfortable with and to adjust the care package as required.
We have been very impressed by the standard of care, their engagement with the service user’s family and the professionalism of the agency. Thank you!

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Review from Mary A (Daughter of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Totatally Living Care have and are fantastic at providing care to my elderly mother. They have been extremely flexible during times of hospitalisation and have been very approachable and proactive when care has been required to restart at short notice. Mum has settled very well with TLC and realises
without their help she would not be able to remain at home.

Reply from Jake O'Reilly, Care Manager at Totally Living Care

Thank you for your lovely response, it is a pleasure to care for Mum and it is always a pleasure to speak to you.


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Review from Bridget S (Daughter-in-law of Client) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient and prompt, professional service. Delivered by caring, compassionate people.
Nothing was too much effort and communication was easy and simple.
Thank you!

Reply from Andrew Rogers, Director at Totally Living Care

Thank you so much for such a lovely review. I am so pleased that you have had a good experience of our carers and care that we provide. We are constantly looking outside of the box to make things even better for our clients. Regards.


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Review from K R (Client) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are caring and do the jobs required. Always polite and supportive. A very good group of helpers. I find the frequent changes in staff unsettling the new ones need help in finding/doing things - though the difficulties in finding enough capable staff to cover all work is understood. Not perfect
but very good service.

Reply from Andrew Rogers, Director at Totally Living Care

Thank you for your honest appraisal of our services, we do strive to get care right and are aware that sometimes this doesn't work. We are putting in a lot more supervision and carer checks so that we can raise the bar. Kind regards


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Review from Judith B (Relative of Client) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Totally Living Care staff looked after my relative with real care and consideration. He had wanted to go on living and managing at home for as long as possible and they helped this happen. However, he was getting increasingly frail and has since needed to be admitted to a hospital and a care home. He
has decided on residential care for himself, having had a good experience of being supported at home.

My relative truly appreciated the staff visits and was pleased that the care manager visited him at intervals to check what was needed.

Reply from Andrew Rogers, Director at Totally Living Care

Sorry we have not responded before but thank you so much for your honest review. We have just started a new program to make things better for our clients and recording. Could you please inform me who can be identified on a personal email as not being 5 star? and where our caring could have been better. Thank you again for your comments.


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Review from Linda S (Daughter of Client) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was reluctant to have any care at first as she said she could manage! She changed her mind completely when we got Totally Living Care on board and was happy to carry on and has never looked back. All the carers are good with her and understand her needs. The management and office staff are always
happy to help with any queries we have.

Reply from Andrew Rogers, Director at Totally Living Care

Wow, what a lovely review, thank you so much for this. I have put this on our website, I hope you don't mind. I will feed this back to our carers. Kind regards
Andy Rogers


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Review from Paola C (Daughter of Client) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has just passed away and up to his last day, he was cared for by Totally Living Care carers. He loved their visits and was always so happy to tell me they'd visited every day and how kind they were. He loved chatting with them and I am so grateful for their compassion and kindness.

Reply from Andrew Rogers, Director at Totally Living Care

Thank you for your review it was heartfelt. We hope to get it right with our clients and it looks like we did with your father. Our carers loved attending to his needs/chatting with him, I am glad that we had the honour of helping him through to his end day. Kind regards.


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Review from Debbie W (Daughter of Client) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional company. Staff act with compassion and integrity with my mum. They care and understand day-to-day needs. Would recommend this company to anyone that was looking for care and help in their own home.

Reply from Andrew Rogers, Director at Totally Living Care

Sorry it has taken so long to respond to your review. We thank you for such a lovely review. We do strive to get care right and hope the feedback can help us to determine what we can do to improve the services we offer. Thank you for the recommendation quote. Kind regards.


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Review from Nick T (Mother of Client) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally living care were absolutely amazing with every aspect of care for my mum.
From day one every carer was friendly, kind and extremely caring. And very reliable at all times. We could not have got mum out of hospital without the great care and help that everyone at totally living care provided.
Would highly recommend them. And our whole family would like to say a great big thank you to everyone who cared for my mum.

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Review from Francis B (Son-in-law of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law lost his wife of 67 years last October, having been her full-time carer for the last few years due to various illnesses. We were concerned loneliness would be a big problem for him and initially, we had to overcome his reluctance to have anyone else come to the property ( “I can manage,
waste of time” and so on). We noticed a marked difference in his attitude after the first couple of weeks of the visits, with the negative comments ceasing and a lot of positive feedback about his carers. Being local people they know some of his old work colleagues and acquaintances and his whole attitude has brightened up. Would strongly recommend this company and its staff.

Reply from Andrew Rogers, Director at Totally Living Care

Thank you Nick for such a lovely feedback report. It is a pleasure that we have had the occasion to show him that our carers are as good as we think they are.


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Review from Corinne L (Daughter of Client) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Total Living Care is an excellent company to use for long-term care for my mother. We have a carer who comes and stays with my mother when we are away and we do not have any issues or problems with the service that she gives. In fact, it is fair to say that she goes over and above board in every aspect
of Mum's care and we are 100% happy to go away and leave Mum in her capable hands. Mum really enjoys the carer coming to stay with her and they get on very well together.

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Review from Tim P (Son of Client) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care coordinator was extremely helpful and couldn’t do enough for us, when my dad was taken ill and had to stay in hospital, he managed to put 24-hour care in place for my mum at very short notice, so that she could stay in her own home. The carers that looked after Mum were really good with her,
and very kind and patient with her advanced dementia. They were also happy to be flexible and work around us. Great communication and we would highly recommend the company to other people.

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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Totally Living Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Totally Living Care is calculated as follows: ( (81 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 99 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Totally Living Care is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (7)

Andrew

Andrew Rogers

Job Title: Director & Co-Owner

Joined: 2014

Andrew is co-owner of Totally Living Care Ltd & Carons Care Line Ltd which are based in Codford, Warminster. Andrew is Totally Living Care's Registered Manager and is our Training Manager for both companies as he has a wealth of care knowledge due to working within the care profession for many years. worked in the care industry for many years.


Andrew’s philosophy is to provide carers who are passionate about their work and pride themselves on delivering an excellent service, thereby promoting the well-being of the Service Users. Andrews's dedication to training is well recognised and training is always being developed and disseminated to both companies with outstanding results.


Barbara

Barbara Highman

Job Title: Director and Co-Owner

Joined: 2015

Barbara Highman has been a director at Totally Living Care Ltd since August 2015. Barbara has a wealth of experience and knowledge of looking after customers in their own homes for over 30 years. She was recently the manager of a local domiciliary care agency looking after over 100 customers. She is a recognised ‘Care Ambassador’ who sits on a panel ensuring that all agencies look at ‘Best Practice’ for is customers. She is also a dementia champion. Barbara is a trainer and assessor; it is anticipated this will take Totally Living Care to another level in its care for its customers. Barbara has the same ethos as Andrew and they work together promoting ‘the best care available at an affordable price’


Jake

Jake O'Reilly

Job Title: Registered Manager

Joined: 2017

Jake started with Totally Living Care in June 2017 as a part-time Administrator whilst studying at the local college, where he achieved his Level 2 and Level 3 in Health and Social Care. In 2018 Jake finished college and became a full-time Administrator who would deal with social service, assess new packages of care and also deal with other healthcare professionals.


In 2019, Jake became Totally Living Care's Care Co-Ordinator. This meant he was responsible for making sure our clients' care package met their individual needs and also ensured the smooth running of the day-to-day business, Jake also had the responsibility of supervising co-coordinating and supporting our amazing carers.


Jake was promoted to Totally Living Care's Care Manager who is now responsible for the smooth running of the day-to-day business, supporting the senior and care staff whilst working in the community, communicating with families, healthcare professionals, local authorities and nursing teams. Jake is now a Totally Living Care Nominated Individual.


Lucy

Lucy Hale

Job Title: Finance Manager

Joined: 2017

Lucy started with Totally Living Care in January 2017 as a part-time Administrator, very soon after her starting Lucy became our full-time Administrator and worked closely alongside Jake. Lucy achieved her Level 2 in Business and Administration in 2018 and hasn't stopped since.


In 2019 Lucy became our Finance Administrator and is always here to answer any queries about finance or billing. Over the years Lucy has developed a keen understanding of finance within the Health and Social Care sector and has gained a much-needed understanding of working alongside local councils & local CCGs.


Lucy works alongside Barbara who is our finance director/co-owner..


Fi

Fi Hawkins

Job Title: Rota Administrator

Joined: 2018

Fi joined TLC in 2018, Fi has a vast amount of experience working in the health and social care sector. Fi has the responsibility of organising and scheduling staff on their weekly rotas and making sure that all clients receive their calls at their allocated times and days.


Sarah

Sarah Jones

Job Title: Care Lead

Joined: 2016

Sarah has been working at Totally Living Care for many years! Sarah has been a Senior Carer since 2018 and has been supporting our amazing care staff when working in the community outside of office hours and at weekends. Sarah has recently been promoted to our Care Administrator Sarah and is now responsible for completing client reviews, updating clients' care plans and routines as well as being a member of our friendly office team.


Katie

Katie Martin

Job Title: Senior Carer & Live in Care Support

Joined: 2016

Katie has been working with Totally Living Care for many years and has grown into a brilliant Senior Carer. Katie is responsible for supporting our carers when working in the community outside of office hours and on the weekends. Katie is also responsible for conducting observations on our carers to make sure that they are providing our clients with the best care.


Frequently Asked Questions about Totally Living Care

What Type of Services does Totally Living Care offer?

Totally Living Care offers Home Care.

How many Carers does Totally Living Care employ?

Totally Living Care employs 24 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Totally Living Care to verify any information. View our terms and conditions. Totally Living Care has an Enhanced Service – more info.