Totally Living Care

63-65 Fisherton Street, Salisbury SP2 7SU
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9.8 48 Reviews
  • Totally Living Care, Salisbury
Totally Living Care was started with the goal of improving the quality of care available to people in their own homes. With a wealth of experience, the team provides a wide range of services including, but not limited to, personal care, help with day-to-day tasks such as preparing meals and cleaning and medication prompting.

Whatever the needs of each individual, Totally Living Care can accommodate them to ensure they remain as independent as possible and can continue living in the comfort of their own homes.

Should a service user need help with transport, Totally Living Care can help with that too. Additionally, the company offers hospital to home assistance to provide peace of mind when transitioning from the hospital to home, including pet care, supervision of discharge arrangements and transport to the home.

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Care Provided by Totally Living Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Totally Living Care Ltd
  • Person in charge
  • Jake O'Reilly (Registered Manager)

Funding & Fees Guide for Totally Living Care

  • Prices

  • £28.69 per hour
    £1247.70 per week (Live in Care) - These fees can increase depending on the clients needs.

Totally Living Care Reviews (48)

Total of 48, showing 21-40
9.8

Totally Living Care has a Review Score of 9.8 (9.808) out of 10, based on 17 reviews in the last 2 years. Over all time Totally Living Care has 48 reviews.

Overall Experience

  • 37
  • 8
  • 3
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  • 0

Date Published

48
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9
17
31

Review from Mike T (Son of Client) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live over three hour's drive from my parent’s home in Salisbury, which makes the management and supervision of their respective care extremely difficult. My parents continue to live in their own home and up until 24 months ago, were completely independent and self-supporting. However, the gradual
decline in their respective health has meant that they now require a more professional approach with a higher level of care assistance. As a result of this, I contacted various Health and Care companies in the Salisbury area and provided them all with a detailed requirement of what was needed in support of my aged parent’s care needs. Of all those contacted, Totally Living Care were the most proactive to the situation and quickly assimilated and assessed what was required and came up with a workable program of care and assistance. TLC are a truly professional organisation with a well-trained and dedicated Care Staff. Many have several years of experience.

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Review from Lorraine A (Daughter of Client) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Up till last August, TLC were providing at-home care for my mother 2-3 times a day. They were always reliable, friendly and professional. I was contacted promptly whenever anything happened or they had any concerns. Some of the carers definitely put themselves out to help and support my mother and I.
On one occasion, a carer stayed with my mum into the evening until I could get there. The care coordinator and the office staff were also always very friendly and helpful. I really had no complaints at all.

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Review from Jennifer A (Daughter of Client) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In April, a particular incident occurred that really brought it home how good the TLC carers are. My mother had a fall in the bathroom (it transpired that she had a heart attack). The carer found her and called an ambulance. In turn, the care coordinator phoned me to let me know and I arranged for my
sister to go to my mother. The carer stayed with Mum the whole of the time until my sister arrived. She was calming and reassuring to Mum. My family and I find all the TLC carers to always be very kind and helpful to Mum. Sometimes she can be very awkward and I hate to say it, rude to the lovely girls too. The staff in the office are always chasing Mum's medication and 9 times out of 10 bring it round to her flat. The care coordinator is always on the ball, knowing exactly what is happening with the clients and we are extremely grateful to have such a caring and obliging person in control of Mum's care. All the staff team are fabulous. We do not know what we would do without them.

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Review from C W (Daughter of Client) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found TLC online when looking for care for our mother, following her stroke. We reviewed other care companies too but TLC appeared to offer more flexibility and were very cost-effective. I think one of the most important things to say is that the team are extremely approachable. There has been an
occasion recently where I needed to ask them for some additional help at very short notice. The care coordinator made this happen! I cannot fault TLC at all. They are friendly, reliable, flexible and professional. I would not hesitate in recommending them.

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Review from Bernadette M (Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I mostly find the staff friendly and cooperative. They are willing to assist me in cases like getting in and out of the shower.

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Review from E K (Wife of Client) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was our first experience of home care. During the time they provided us with assistance, we always found the staff to be professional, courteous, kind and caring. They were punctual and if the time of the visit had to be altered, office staff telephoned in time to make the necessary change. It
was, however, quite a shock when we received their letter, advising they could no longer provide us with their services.

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Review from Lilian T (Client) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Satisfactory. I enjoy living here as kind carers look after me. I have found most carers that have helped me have been very kind and caring towards me. They are very patient with me as I cannot hurry now and always ask me if I need more help with anything before they leave. The office staff are good
and obliging. Very nice flats here. I am very content with my living accommodation, comfortable, radiators good and surfaces clean. We have to take care of using the entrance to the main door, a bit rough in places. I have no complaints regarding my situation, I like where I am and they are all nice people.

Reply from Andrew Rogers, Manager at Totally Living Care

Dear Lillian, it was so kind of you to do a review for us, we do learn by our mistakes and get better with these comments. I'm glad that you like our carers. Any problems - you know that we are here for you. Kind regards, Andy Rogers, Director.


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Review from C S (Daughter of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was struggling at home with domestic duties and eventually personal care. I contacted lots of firms for help, some replied they had no vacancies, others just failed to reply. I walked down Fisherton Street and through the office door (before Covid). I was greeted with friendly courtesy and
within days someone had come to assess my mother. They totally "got her!" My mother had once a day care, at first 5 days a week, then 7 for an hour late morning. We both benefited, her kitchen was left clean and tidy, her bathroom cleaned, she was prompted to perform activities she was capable of. My mother has been untidy all her life and the carers coped admirably. They were kind, didn't take any nonsense and she became very fond of them. They also alerted the GP if she was poorly. They coped during Covid, with PPE and her isolation. They came for two years. Sadly my mother needed 24 hour nursing care and has just gone to a nursing home.

Reply from Andrew Rogers, Manager at Totally Living Care

Thank you for your review. I am glad that we could help you and your mother in this important time of her life. It's good to hear that our great carers get this feedback from clients and their relatives. We do try our best to improve our services, but we feel very proud of this input. Kind regards, Andy Rogers, Director.


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Review from C W (Nephew of Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent reliable service. Always willing to be flexible to resolve any issues. The carers and the office staff are pleasant and always accessible by phone to discuss any matters of concern. Would recommend it as a Caring Company.

Reply from Andrew Rogers, Manager at Totally Living Care

Dear Chris, Thank you for such kind words, we really try our best and always strive to get better. Andy Rogers, Director.


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Review from Jean G (Daughter of Client) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had excellent, kind and dignified care for our very elderly frail father. The help given has enabled him to remain at home. When contacting staff in the office all have been extremely helpful and kind. My thanks to everyone.

Reply from Andrew Rogers, Manager at Totally Living Care

Dear Jean, thank you for those kind words. I agree I think my staff are amazing and Jake has a heart of gold, always looking outside of the box. I will feed this back to our carers. Kind regards, Andy.


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Review from J L (Client) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been satisfied with the care being given to me. The carers that have attended to me have been kind and considerate of my present needs. Sometimes, because of sickness there has been a change to my time or carer, but someone will always come. I have found the office staff to be very helpful when
making enquiries or making my payments.

Reply from Andrew Rogers, Manager at Totally Living Care

Thank you for your comments. I am pleased that we are living up to your expectations. If there is anything we can help you with don't hesitate to contact the office. Kind regards, Andy.


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Review from M C (Daughter of Client) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start, the experience of Totally Living Care has been extremely good. The initial assessment was thoughtful, kind and professional. As a family, we praise the carers that come and look after our father's needs. In fact, it is second to none. On the occasions that I have contacted the office
team, I have met only helpful and professional staff. I recommend this company.

Reply from Andrew Rogers, Manager at Totally Living Care

Dear Marion, thank you so much for those lovely words and recommendations, it means a lot. Kind regards, Andy.


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Review from L W (Daughter-in-law of Client) published on 10 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Totally Living Care to be a thoroughly professional and caring business. Very flexible, understanding and practical to achieving my mother in law’s needs. The staff are attentive and extremely friendly and I would fully recommend them to anyone who required caring support.

Reply from Andrew Rogers, Manager at Totally Living Care

Dear Linda, thank you so much for those lovely comments, I will feed this back to the carers. I am glad that we can fulfil your needs and thank you for the recommendation. Kind regards, Andy.


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Review from Julian C (Son of Client) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally Living Care provided care for my 90-year old mother on both 24-hour and timed daily visit basis for approximately the year leading up to December 2021. The care was all that my mother needed: kind, efficient, friendly and thoughtful. The whole TLC team are to be congratulated on their professionalism
and ability to respond at short notice to new and unexpected requirements - when my mother needed 24-hour care for a short period following a TIA episode, for example. Mum felt she knew all her carers personally and developed good relationships with them during her time as a TLC client. Thank you to TLC for your considerable contribution to guaranteeing that Mum's last months were passed in as dignified, safe and comfortable a manner as possible.

Reply from Andrew Rogers, Manager at Totally Living Care

Dear Julian, what an amazing review, thank you so much, it means a lot for me to feedback to the team your kind words and recommendations. It was an honour and pleasure to care for your mother. Kind regards, Andy.


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Review from Nigel S (Son of Client) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Totally Living Care are providing excellent and caring service to my parents. The office is always quick and responsive and willing to resolve issues and help in any way. There have been issues concerning the responsibility for equipment and prescriptions, but they are communicating well with community
care and looking for a solution.

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Review from Peter D (Client) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely happy with the service from Total Living Care. The standard of care from all the 15 or so carers we see have been very good, all done with a most understanding attitude. We are happy too, with the whole ethos of the company, from the top down.

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Review from T C (Wife of Client) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Used service for three months with visits twice a day. Carers were all friendly and worked very well with my husband, always polite and respecting his dignity and wishes. They always checked that I was ok as well. They helped us through what was a difficult time.

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Review from Steve C (Son of Client) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Given lockdown, I have not been able to visit, TLC has stepped and done everything a caring relative would do and have kept me informed. A fantastic service. One particular gentleman deserves note.

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Review from Tony P (Son of Client) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

TLC provided up to four carers a day to feed and assist my aged stepmother, who was immobile and incontinent. They also provided immediate links with medical services and county occupational therapy services and Mediequip, and thus willingly shouldered this burden on my behalf as her nearest relative
and Power of Attorney. This was for about 18-months up to my stepmother's death in August 2020. Every member of the TLC team that I happened to meet when I visited the flat were very engaged in their work and gave the impression that they really enjoyed helping my mother. Over the last 2-3 years, we had the experience of three carer agencies, and TLC's combination of professionalism, care and reliability, shown by all that I met at TLC including the managers, was by far the best.

Reply from Jake O'Reilly, Care Co-Ordinator at Totally Living Care

Thank you so much for your review! I can honestly say it was such a pleasure to look after you mother, she was an amazing person and a role model to all of Totally Living Care's carers.


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Review from A B (Client) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, I am pleased with the service that I am receiving. Generally, my calls are on time, carer is polite, helpful and very respectful.

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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Totally Living Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Totally Living Care is calculated as follows: ( (81 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 99 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Totally Living Care is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (7)

Andrew

Andrew Rogers

Job Title: Director & Co-Owner

Joined: 2014

Andrew is co-owner of Totally Living Care Ltd & Carons Care Line Ltd which are based in Codford, Warminster. Andrew is Totally Living Care's Registered Manager and is our Training Manager for both companies as he has a wealth of care knowledge due to working within the care profession for many years. worked in the care industry for many years.


Andrew’s philosophy is to provide carers who are passionate about their work and pride themselves on delivering an excellent service, thereby promoting the well-being of the Service Users. Andrews's dedication to training is well recognised and training is always being developed and disseminated to both companies with outstanding results.


Barbara

Barbara Highman

Job Title: Director and Co-Owner

Joined: 2015

Barbara Highman has been a director at Totally Living Care Ltd since August 2015. Barbara has a wealth of experience and knowledge of looking after customers in their own homes for over 30 years. She was recently the manager of a local domiciliary care agency looking after over 100 customers. She is a recognised ‘Care Ambassador’ who sits on a panel ensuring that all agencies look at ‘Best Practice’ for is customers. She is also a dementia champion. Barbara is a trainer and assessor; it is anticipated this will take Totally Living Care to another level in its care for its customers. Barbara has the same ethos as Andrew and they work together promoting ‘the best care available at an affordable price’


Jake

Jake O'Reilly

Job Title: Registered Manager

Joined: 2017

Jake started with Totally Living Care in June 2017 as a part-time Administrator whilst studying at the local college, where he achieved his Level 2 and Level 3 in Health and Social Care. In 2018 Jake finished college and became a full-time Administrator who would deal with social service, assess new packages of care and also deal with other healthcare professionals.


In 2019, Jake became Totally Living Care's Care Co-Ordinator. This meant he was responsible for making sure our clients' care package met their individual needs and also ensured the smooth running of the day-to-day business, Jake also had the responsibility of supervising co-coordinating and supporting our amazing carers.


Jake was promoted to Totally Living Care's Care Manager who is now responsible for the smooth running of the day-to-day business, supporting the senior and care staff whilst working in the community, communicating with families, healthcare professionals, local authorities and nursing teams. Jake is now a Totally Living Care Nominated Individual.


Lucy

Lucy Hale

Job Title: Finance Manager

Joined: 2017

Lucy started with Totally Living Care in January 2017 as a part-time Administrator, very soon after her starting Lucy became our full-time Administrator and worked closely alongside Jake. Lucy achieved her Level 2 in Business and Administration in 2018 and hasn't stopped since.


In 2019 Lucy became our Finance Administrator and is always here to answer any queries about finance or billing. Over the years Lucy has developed a keen understanding of finance within the Health and Social Care sector and has gained a much-needed understanding of working alongside local councils & local CCGs.


Lucy works alongside Barbara who is our finance director/co-owner..


Fi

Fi Hawkins

Job Title: Rota Administrator

Joined: 2018

Fi joined TLC in 2018, Fi has a vast amount of experience working in the health and social care sector. Fi has the responsibility of organising and scheduling staff on their weekly rotas and making sure that all clients receive their calls at their allocated times and days.


Sarah

Sarah Jones

Job Title: Care Lead

Joined: 2016

Sarah has been working at Totally Living Care for many years! Sarah has been a Senior Carer since 2018 and has been supporting our amazing care staff when working in the community outside of office hours and at weekends. Sarah has recently been promoted to our Care Administrator Sarah and is now responsible for completing client reviews, updating clients' care plans and routines as well as being a member of our friendly office team.


Katie

Katie Martin

Job Title: Senior Carer & Live in Care Support

Joined: 2016

Katie has been working with Totally Living Care for many years and has grown into a brilliant Senior Carer. Katie is responsible for supporting our carers when working in the community outside of office hours and on the weekends. Katie is also responsible for conducting observations on our carers to make sure that they are providing our clients with the best care.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Totally Living Care to verify any information. View our terms and conditions. Totally Living Care has an Enhanced Service – more info.