SPDNS Home Care

SPDNS House, 449 London Road, Westcliff-on-Sea SS0 9LG
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9.6 7 Reviews
  • SPDNS Home Care, Westcliff-on-Sea
SPDNS Home Care has been providing care and support for the local residents of Southend on Sea and surrounding areas for over 45 years. Their purpose is to assist people to remain living at home, promoting their independence, supporting them around the house with chores or enabling them to access the community, as well as providing personal care. SPDNS also provides respite cover for unpaid carers to allow them to have some time for themselves.

All care staff are DBS checked and receive a thorough induction with face to face training. They are supported by a team of care managers and supervisors.

SPDNS Home Care offer a free assessment to discuss care and support needs prior to the commencement of service. They will support your whether it is for 1-2 hours a week or regular daily care. They provide a personalised care plan to suit you.

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Care Provided by SPDNS Home Care

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • SPDNS Nurse Care (CIC)
  • Person in charge
  • Claire Chapman (Registered Manager)

Funding & Fees Guide for SPDNS Home Care

  • Prices

  • Start from £26 per hour

  • For information on charges for the services we provide please contact us. Our charges start from 30 minute visits.
    As a community interest company we ensure our fees are reasonable and competitive.

SPDNS Home Care Reviews (7)

9.6

SPDNS Home Care has a Review Score of 9.6 (9.581) out of 10, based on 7 reviews in the last 2 years. Over all time SPDNS Home Care has 7 reviews.

Overall Experience

  • 6
  • 1
  • 0
  • 0
  • 0

Date Published

7
7
7
7
0

Review from J B (Daughter of Client) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We receive respite care. The carers are respectful, friendly and caring. They are a pleasure to have in our home.

Reply from Mollie-Jane Randall, Care Administrator at SPDNS Home Care

Thank you for your lovely feedback! We are so happy to hear you enjoy having our carers visit your home. We hope you continue to enjoy our services!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K B (Client) assisted by family/friend published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer takes me out and about, if he did not take me out I would not get out at all. My carer is friendly and kind and treats me with respect.
He makes me cups of tea. He makes me a sandwich when I want. He also takes the rubbish out for me.

Reply from Mollie-Jane Randall, Care Administrator at SPDNS Home Care

Thank you for your feedback on the service you receive, we are pleased that you are very satisfied with our service.


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Management

Treated with Dignity

Value for Money

Review from P B (Son of Client) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Perfect.

Reply from Mollie-Jane Randall, Care Administrator at SPDNS Home Care

Thank you for your feedback on the service you receive, we are pleased that you are very satisfied with our service.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from R S (Husband of Client) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers who understand my wife. Regular carers are used which is vital.

Reply from Mollie-Jane Randall, Care Administrator at SPDNS Home Care

Thank you for your feedback on the service you receive, we are pleased that you are very satisfied with our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tess C (Daughter of Client) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found SPDNS Home Care fantastic: They always turn up, always do what is needed with care and understanding, and go above and beyond to make sure my mum is well cared for. I have no issues or ever had any cause for concern or complaint.

Reply from Claire Chapman, Operations Manager at SPDNS Home Care

Thank you for your feedback, we are pleased that you are happy with the care and support that we have a pleasure in providing to your mum.


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Review from B W (Client) published on 31 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with SPDNS. The carers are very efficient and experienced with their care.

Reply from Claire Chapman, Operations Manager at SPDNS Home Care

Thank you for your feedback on the service you receive, we are pleased that you are very satisfied with our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H K (Daughter of Client) published on 30 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had SPDNS carers for the last 8 years for both my Mother and Father. We have found them to be very caring and supportive of us whilst we have recognised that we are only one or two of their many clients. They have tried to accommodate our needs, especially when different arrangements have been
necessary for hospital appointments. They are never critical of us or our home. All the staff have been very courteous, friendly, and approachable which is just lovely.

Reply from Claire Chapman, Operations Manager at SPDNS Home Care

Thank you for taking the time to provide such lovely feedback, it is a privilege to be able to provide the required support and receive such positive comments about our staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.581)

Overview of Review Score

The Review Score of 9.6 (9.581) out of 10 for SPDNS Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for SPDNS Home Care is calculated as follows: ( (37 Excellents x 5) + (5 Goods x 4) ) ÷ 42 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SPDNS Home Care is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Mar 2020

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

Stacey

Stacey Sinclair

Job Title: Team Leader/Senior Manager

Joined: 2004

I have been with SPDNS homecare since May 2004, previously I worked in hospital settings and domiciliary care. I am also a trusted assessor and can assess people in their own homes and order the appropriate equipment they need. I am extremely proud to work for SPDNS and continue to strive along with my colleagues to provide the best care we can give to our service users and their families.


Caroline

Caroline Hobbs

Job Title: Care Manager

Joined: 1997

I was a Registered Nurse for many years and have worked as a Care Manager for SPDNS Home Care since 1997. In that time I have seen many changes. Initially, I worked purely in a qualified nurse role and for our Hospice at Home Team. I have been the Care Manager since 1999 for the Southend area and work closely with Stacey in her role. Our day-to-day responsibilities include dealing with referrals, undertaking assessments to ascertain the needs of service users and planning their care visits.


Mollie-Jane

Mollie-Jane Randall

Job Title: Care Administrator

Joined: 2024

I joined the Adult Team for SPDNS in August 2024. I have previously worked in the care industry for 5 years as a Field Supervisor in Domiciliary care and Senior Support Worker in Dementia care homes. I work closely alongside our Care Managers to provide a quality service to our staff and service users. I absolutely love my role in our team and am looking forward to my future here.


Kathy

Kathy Jones

Job Title: Administrator

Joined: 1999

I joined the Company in October 1999 originally working in Reception. After a few years, and as the company grew, I wanted a new challenge and the Care Managers needed support with administration tasks and communication with staff and Service Users, so I applied for the role of Team Administrator. I greatly enjoy my role with the team supporting the Care Staff and Service users.


Frequently Asked Questions about SPDNS Home Care

What Type of Services does SPDNS Home Care offer?

SPDNS Home Care offers Home Care.

How many Carers does SPDNS Home Care employ?

SPDNS Home Care employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SPDNS Home Care to verify any information. View our terms and conditions. SPDNS Home Care has an Enhanced Service – more info.