SSA Quality Care

5 The Courtyard, Merlin Centre, Gatehouse Close, Aylesbury HP19 8DP
Submit a Review
9.3 23 Reviews
  • SSA Quality Care, Aylesbury
SSA Quality Care provides services to keep people safe at home. In practice, this means anything from popping in to check someone’s ok, to complex care needs with multiple carers, and even live-in care. Their dedicated team work from 7:00am to 10:00pm every day of the year.

SSA Quality Care has been providing home care to the local community for 15 years. They are a friendly, family-run company that prides itself on keeping people safe and independent in their own homes.

Their carefully selected staff are directly employed. They will help as much as needed, whilst encouraging customers to do as much as they can themselves. All staff promote dignity and independence in everything they do.

All customers and their families can access visit records in real time via a dedicated web-portal. You can see which Carers have logged in and what tasks they have completed. They will also let you know each week who is coming and when.

If your regular planned Carer is not available they will make sure you still get a visit.

SSA Quality Care support privately funded customers, as well as customers funded by the local council, by direct payments, and by the NHS.

Show SSA Quality Care on the Map

Care Provided by SSA Quality Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • SSA Quality Care Ltd
  • Person in charge
  • Fildah Katsaruware (Care Manager)

SSA Quality Care Reviews (23)

Total of 23, showing 1-20
9.3

SSA Quality Care has a Review Score of 9.3 (9.289) out of 10, based on 8 reviews in the last 2 years. Over all time SSA Quality Care has 23 reviews.

Overall Experience

  • 13
  • 8
  • 2
  • 0
  • 0

Date Published

23
0
2
8
15

Review from K D (Son of Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SSA have been both excellent carers and a watchful friend to my aged mother. She is well looked after while still living alone in her own house. SSA have proven to be responsive and flexible in working with my mother and me.

Reply from Fildah Katsaruware, Registered Manager at SSA Quality Care

Dear KD, I just wanted to take a moment to thank you for the wonderful review you left us on behalf of SSA Quality Care. We are thrilled to hear that your mother is being well taken care of and that our staff has been flexible and responsive. I will make sure to share your feedback with the rest of our team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John H (Client) assisted by family/friend published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Constantly high standard, always helpful and caring.

Reply from Ma Claressa Ermino, Administrator at SSA Quality Care

Dear John, On behalf of SSA Quality Care, I would like to thank you for your positive feedback. We will always make great efforts to provide you with the best care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S M (Client) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with this company for the past year or so and have found them to be very satisfactory. The carers are very polite and friendly and do their job with efficiency and humour.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T S (Mother of Client) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son is very happy with his carers. He has the same carers all the time, which is good for him. He doesn't like different people all the time. He enjoys swimming and bowling and they help him with every day tasks.

Reply from Fildah Katsaruware, Registered Manager at SSA Quality Care

Thank you so much for taking time to leave us such a great review. We are very pleased that your son is very happy with his carers and they are supporting him in the community. I will pass on your comments to the rest of the staff. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Salvatore C (Son of Client) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the service provided. The staff are very friendly and have shown care and professionalism during their allocated time.

Reply from Fildah Katsaruware, Registered Manager at SSA Quality Care

On behalf of SSA Quality Care I would like to thank you for your feedback. We are very pleased that our carers are friendly, caring and very competent. I will pass on your comments to the rest of the staff. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M M (Client) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are polite, helpful and caring. When I get to know them, will help me with a shower.

Reply from Fildah Katsaruware, Registered Manager at SSA Quality Care

Thank you so much for taking the time to leave us such a great review. We are very pleased that our carers are polite, helpful and caring. Regarding having a shower, we hope the carers will assist you when you are ready. I will pass on your comments to the rest of the staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ian G (Client) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been with this care company for a short time and have found all staff (office and call-out staff) to be very friendly, professional and courteous. Everyone is very helpful and informative. I am very pleased with the service I have been provided.

Reply from Fildah Katsaruware, Registered Manager at SSA Quality Care

On behalf of SSA Quality Care, I would like to thank you for having taken the time to provide us with your valuable feedback and inspiring review. We will always make great efforts in providing you with the best care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mick C (Son of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found my father's carers very polite and extremely friendly.
Very happy with the care they provide.

Reply from Fildah Katsaruware, Registered Manager at SSA Quality Care

Dear Mick, thank you for your feedback. At SSA Quality Care, it is our utmost mandate to make sure our clients receive the best service we have to offer.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D L (Client) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a very good care company with polite and very competent staff.
I am very happy with their care.

Reply from Fildah Katsaruware, Registered Manager at SSA Quality Care

On behalf of Ssa Quality Care, I would like to thank you for your feedback. We are very pleased that our carers are polite and very competent. I will pass on your comments to the rest of the staff. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Blessing C (Client) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care I have received so far from this care provider. Especially with my experience in the quality of care that I previously received from other care providers, including my recent care home experience. The carers with SSA are super-individuals with hearts of gold, who are ever ready to
help others. The good service they are providing to service users like myself speaks for itself. And I would recommend them to anyone who may be in need of their professional services!

Reply from Fildah Katsaruware, Registered Manager at SSA Quality Care

Dear Blessing, thank you so much for taking the time to leave us such a great review. We are very pleased that our carers are meeting your expectation and your fulfilment is our priority. I will pass on your comments to the rest of the staff. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jacqui T (Daughter of Client) published on 14 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Timings are sometimes not always on the allocated time, but then if another client needs some extra care, there was no change in the care my mother was given. The staff are always cheerful and very communicative with all the family. The carers gave my mum the confidence and gained her
trust after I can only describe it as poor care in the hospital. They encouraged her to walk again, supporting her both emotionally and physically. They introduced themselves to my mum and became friends, yet still maintained their professionalism. As an ex-nurse, I would be proud of the standard of care that the team provide.
The staff from the office were easily contacted and phoned to see how we were getting on.
I would not hesitate to recommend this company and have already done so.

Reply from Fildah Katsaruware, Manager at SSA Quality Care

Dear Jacqui, thank you so much for taking the time to leave us such a fantastic review. We are very pleased that carers are doing a great job, and your satisfaction is our priority as affirmed by your review. I will pass on your comments to the rest of the staff. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D H (Daughter of Client) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On the whole, the service is ok. I would like more consistency with the carers who come to my home. I believe the evening carers do not fully complete the 30-mins and are gone before that time. I feel you have lost some of your better staff and the new replacements are not to the standard of those lost.

Reply from Fildah Katsaruware, Registered Manager at SSA Quality Care

After reading your review, I felt compelled to call you to discuss the issues you have raised. I am pleased that you confirmed that there are currently no ongoing issues, but please let me know if things start going downhill again, and we will resolve any issues that may arise.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E P (Client) assisted by family/friend published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel I have had a very good relationship with everyone connected with SSA Quality Care. Inclusive of staff management and all the lovely care workers who have looked after me over the past three years, in a really caring, professional capacity. Quality of care has prevailed all the time.

Reply from Emma Jumbe, Registered Manager at SSA Quality Care

Dear Eileen, On behalf of the SSA team, I would like to take this opportunity to thank you for your encouraging and inspiring review. We will always strive to do better.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P R (Daughter of Client) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We described SSA as safe, secure and attentive, although that is not what it stands for. We are very happy with the care given. Also, there is always somebody on the phone if needed.

Reply from Emma Jumbe, Registered Manager at SSA Quality Care

Dear Pam, on behalf of the SSA Quality Care team, I would like to thank you for your kind and inspiring words.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L W (Client) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is a day-to-day lifesaver! Without her help, I wouldn't even be able to do the everyday things others take for granted. Not only this, but I haven't self-harmed in a long time! Whether it be everyday tasks or I'm in a mental health crisis, she is always there to calm me down, help me, and leave
me feeling better than I did before. Not only has this increased my safety and wellbeing, but it has also eased the burden on my loved ones. Everyone is happier because of her... thank you!

Reply from Sadia Sultana, Registered Manager at SSA Quality Care

Dear Lauren, thank you very much for this positive feedback; it is great to see how much of a difference your carer has made in your life.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joyce W (Client) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I had been very worried about losing my independence and having people to wash and dress me, all the carers have been very kind and helpful and the experience has not been as bad as I expected!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen H (Daughter of Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad needed two carers three times a day and all the carers that looked after him were compassionate, caring and kind and kept dads bottom from breaking down and his feet free from pressure sores. They kept to the appointed times as much as possible, professional in every way. I know they are very busy
but some bot all leave their coats and jackets on with cross contamination and all that just a thought maybe proper uniforms would be nice and make the carers feel part of a team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S D (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some are very good and some need more training.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Robert D (Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff in all areas. Carers give expert opinions when problems arise. Efforts made to relax me when feeling low. They feel part of my family. Make my day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patricia S (Wife of Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very good and do everything to help my husband and myself. Nothing is too much trouble for them, they are always cheerful and polite. I'm always happy to have them come into our home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.289)

Overview of Review Score

The Review Score of 9.3 (9.289) out of 10 for SSA Quality Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.489 for SSA Quality Care is calculated as follows: ( (23 Excellents x 5) + (24 Goods x 4) ) ÷ 47 Ratings = 4.489

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SSA Quality Care is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Kai Muroi

Job Title: Care Coordinator

Joined: 2017

Kai has been with SSA Quality Care for 3 years after a short stint in sports therapy and strength and conditioning, whilst also playing professional rugby league for Hemel Stags and London Broncos.


Kai assesses and reviews care packages, line manages care staff and also completes in-house training, ensuring care staff are performing at their best.


Kai is also an actor, having been featured in productions from Film4, S4C, BBC and Netflix. In his spare time he enjoys automotive detailing and anything car related. Kai also enjoys listening to all types of music.


Frequently Asked Questions about SSA Quality Care

What Type of Services does SSA Quality Care offer?

SSA Quality Care offers Home Care.

How many Carers does SSA Quality Care employ?

SSA Quality Care employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SSA Quality Care to verify any information. View our terms and conditions. SSA Quality Care has an Enhanced Service – more info.