SSA Quality Care

5 The Courtyard, Merlin Centre, Gatehouse Close, Aylesbury HP19 8DP
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9.3 23 Reviews
  • SSA Quality Care, Aylesbury
SSA Quality Care provides services to keep people safe at home. In practice, this means anything from popping in to check someone’s ok, to complex care needs with multiple carers, and even live-in care. Their dedicated team work from 7:00am to 10:00pm every day of the year.

SSA Quality Care has been providing home care to the local community for 15 years. They are a friendly, family-run company that prides itself on keeping people safe and independent in their own homes.

Their carefully selected staff are directly employed. They will help as much as needed, whilst encouraging customers to do as much as they can themselves. All staff promote dignity and independence in everything they do.

All customers and their families can access visit records in real time via a dedicated web-portal. You can see which Carers have logged in and what tasks they have completed. They will also let you know each week who is coming and when.

If your regular planned Carer is not available they will make sure you still get a visit.

SSA Quality Care support privately funded customers, as well as customers funded by the local council, by direct payments, and by the NHS.

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Care Provided by SSA Quality Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • SSA Quality Care Ltd
  • Person in charge
  • Fildah Katsaruware (Care Manager)

SSA Quality Care Reviews (23)

Total of 23, showing 21-23
9.3

SSA Quality Care has a Review Score of 9.3 (9.289) out of 10, based on 8 reviews in the last 2 years. Over all time SSA Quality Care has 23 reviews.

Overall Experience

  • 13
  • 8
  • 2
  • 0
  • 0

Date Published

23
0
2
8
15

Review from Jim C (Son of Client) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I and my mother have been very satisfied with the care given by SSA. The carers treat my mother with the care, professionalism and a high appreciation of her individual character. The office are always very quick to respond to questions and issues.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kevin M (Son of Client) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided by carers, caring, helpfulness and quality A1.
The management could help and listen a bit more to client needs and help change things.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S B (Mother of Client) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly, compassionate, honest.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.289)

Overview of Review Score

The Review Score of 9.3 (9.289) out of 10 for SSA Quality Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.489 for SSA Quality Care is calculated as follows: ( (23 Excellents x 5) + (24 Goods x 4) ) ÷ 47 Ratings = 4.489

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SSA Quality Care is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Kai Muroi

Job Title: Care Coordinator

Joined: 2017

Kai has been with SSA Quality Care for 3 years after a short stint in sports therapy and strength and conditioning, whilst also playing professional rugby league for Hemel Stags and London Broncos.


Kai assesses and reviews care packages, line manages care staff and also completes in-house training, ensuring care staff are performing at their best.


Kai is also an actor, having been featured in productions from Film4, S4C, BBC and Netflix. In his spare time he enjoys automotive detailing and anything car related. Kai also enjoys listening to all types of music.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SSA Quality Care to verify any information. View our terms and conditions. SSA Quality Care has an Enhanced Service – more info.