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St Margaret's Homecare Harrogate has a Review Score of 9.9 (9.938) out of 10, based on 14 reviews in the last 2 years. Over all time St Margaret's Homecare Harrogate has 23 reviews.
Review from Jacqueline J (Client) published on 4 July 2022
Submitted via Website •
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Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from David F (Brother of Client) published on 4 July 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Janet F (Niece of Client) published on 1 July 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.9 (9.938) out of 10 for St Margaret's Homecare Harrogate is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.938 for St Margaret's Homecare Harrogate is calculated as follows: ( (75 Excellents x 5) + (5 Goods x 4) ) ÷ 80 Ratings = 4.938
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for St Margaret's Homecare Harrogate is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Director
Joined: 1989
Wendy founded the business with her husband John in 1989, primarily in the care home sector. This was successful and when a local G.P. requested St Margaret’s help, with a client over the Christmas period, which we did, there started our journey into the Homecare Sector. In 2012 Wendy and John decided to focus solely on the Homecare industry and offer an outstanding service in Harrogate. In recent years it has been extended to York and Selby.
Wendy is a qualified NVQ Registered Manager with CQC, and she cares greatly for her staff and clients’ wellbeing. The staff numbers increase year on year to meet the growing demand for our services. Many of the St Margaret’s team have been with Wendy for 15-20 years. We have a great longstanding team, something Wendy is very proud of.
Job Title: Harrogate Registered Manager
Joined: 2011
Vicky started as a carer for St Margaret’s in Harrogate.
Vicky’s potential was recognised very quickly leading to her being promoted to run our main office team in Harrogate as registered manager.
It proved very successful. Vicky has her level 5 NVQ and has worked with us for many years. She is a highly valued member of our team.
Job Title: Registered Manager- Selby & York
Joined: 2015
Abby started working as a carer in Harrogate. She showed great potential and enthusiasm and has worked her way up to run our Selby & York office.
Abby is a qualified NVQ level 5 Registered Manager. Abby has a great rapport with her staff and clients, and we are very pleased to have supported Abby to qualify and become the asset that she is to the St Margaret’s family.
Job Title: Field Manager
Joined: 2006
Lisa has been a key part of the team since 2006 as a carer in the community. She is our qualified moving & handling trainer. Lisa’s position today as field manager is essential to assess the exact needs of clients both existing and new, whilst also maintaining regular reviews to ensure their needs are met. Her experience and support to our team of carers are exceptional.
Job Title: Assistant Manager
Joined: 2009
Rachel started her journey with St Margaret’s as a carer in 2009. She left Harrogate, when she married, returning a few years ago and keen to work for St Margaret’s again.
Rachel is now the Assistant Manager in Harrogate undertaking new clients and overseeing care plans to ensure they are fulfilled and maintain the highest standards of care.
Rachel also supports Vicky Clark, our Harrogate Office Manager, with the day-to-day managing of clients' care and administration.
Job Title: York Area Manager
Joined: 2018
Sharon is our Area Manager in York and is currently working towards her level 5 NVQ. Sharon is integral to our specialist service and provides training and support for our clients with Dementia. Sharon is our key trainer in this specialist area and supports and trains our care team.
Job Title: Director
Joined: 2020
Ross trained as a chartered accountant with KPMG and has worked in finance for 15 years in England and overseas. In April 2020 Ross’s father, and joint founder of St Margaret’s, sadly passed away. Ross decided that his next vocation would be to help his Mum, Wendy, with the family business and help build on the legacy created by his parents over the last 30 years.
Ross worked as a carer for St Margaret’s, whilst he was at university and has inherited his parent’s passion for providing the best quality care. Growing up in the care home environment Ross understands the industry and appreciates the quality-of-service clients deserve during their time with St Margaret’s.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact St Margaret's Homecare Harrogate to verify any information. View our terms and conditions. St Margaret's Homecare Harrogate has an Enhanced Service – more info.
