Star Care UK Ltd (Fowler Rd)

51- 55 Fowler Road, Hainault Industrial Estate, Hainault, Ilford IG6 3UT
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1.1 3 Reviews
  • Star Care UK Ltd (Fowler Rd), Ilford
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Care Provided by Star Care UK Ltd (Fowler Rd)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Patience Ibeji (Manager)
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Star Care UK Ltd (Fowler Rd) Reviews (3)

1.1

Star Care UK Ltd (Fowler Rd) has a Review Score of 1.1 (1.091) out of 10, based on 2 reviews in the last 2 years. Over all time Star Care UK Ltd (Fowler Rd) has 3 reviews.

Overall Experience

  • 0
  • 0
  • 1
  • 0
  • 2

Date Published

3
1
1
2
1

Review from Richard B (Son of Client) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Let me say avoid this company at all costs. Star Care got involved when my mums health got to the point she needed help.
Main issues we had came from the non regular staff (NRS), who would come for weekend and holiday cover. One carer was excellent. Issues! Stayed a few mins and logged as full time,
medicines not given, no shows. doors unlocked, key-box code left set, soiled bedding left. Food not given. Multiple reviews held to rectify issues. We kept the house stocked, listed food available, helped set up the room and instructions printed. We were available for help at anytime to assist.
We the family met them way more than halfway. 23/12/24 an NRS attended, lied about times, door was left unlocked and broke the door handle completely from the door. We paid the repair so the house was secure, multiple emails/calls made with instructions of who to pay. They only paid up over a month later with lies, stalling and ignoring emails. I would say more but I only have 1000 characters! Stay away.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A R (Daughter of Client) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Stay clear. They rip off the elderly claiming time they've not done, jobs they've not done and refusing to do simple tasks when asked. They rip off the elderly and vulnerable. Please do not use. Please do not use.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael C (Client) published on 2 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The service is satisfying, I like the carer. I can get on with her and I like her. I am satisfied with the service it is great and wonderful service. I like all the staff, they turn up on time they are never late, it is a great service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.1 (1.091)

Overview of Review Score

The Review Score of 1.1 (1.091) out of 10 for Star Care UK Ltd (Fowler Rd) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.1 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.091 for Star Care UK Ltd (Fowler Rd) is calculated as follows: ( (1 Poors x 2) + (10 Very Poors x 1) ) ÷ 11 Ratings = 1.091

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Star Care UK Ltd (Fowler Rd) is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Star Care UK Ltd (Fowler Rd)

What Type of Services does Star Care UK Ltd (Fowler Rd) offer?

Star Care UK Ltd (Fowler Rd) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Star Care UK Ltd (Fowler Rd) to verify any information. View our terms and conditions. Star Care UK Ltd (Fowler Rd) has a Basic Service – more info.