Always Care

First Floor, West Wing, The Kingswood Foundation Estate, Britannia Road, Kingswood, Bristol BS15 8BD
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4 Reviews
  • Always Care, Bristol
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Care Provided by Always Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Physical Disability
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Tracy Alway T/A Always Care Ltd
  • Person in charge
  • Tracy Alway (Registered Manager)
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Always Care Reviews (4)

Over all time Always Care has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
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4

Review from I L (Husband of Client) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really cannot fault the care given to my wife under very trying circumstances. She is physically disabled and cannot stand unaided and has dementia. My wife is 88 soon and I am 94 years of age.

Reply from Tracy Alway, Registered Manager at Always Care

Thank you very much for this review. It is an honour and privilege to care for your wife.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie J (Daughter of Client) published on 21 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are extremely friendly, approachable, reliable, trustworthy, adaptable and supportive. My parents were a little resistant at first but things are starting to settle and they are coming to terms with the fact that they need a little help/support. They currently receive a small package of support
- their choice - but I feel reassured that Star Care will contact me if they have any worries or concerns. My mother is in and out of hospital - which can be a bit tricky for Star Care to accommodate - this is mainly due to hospital discharge but they do their best and often go that extra mile. Mum was over the moon that some of the carers had planned to visit her whilst in hospital. Brilliant job and well done Star Care.

Reply from Tracy Alway at Always Care

Thank you for this lovely review. We are very proud of our carers, and the care they deliver. We are very happy to know that you have peace of mind knowing your parents are well looked after by our team.
Thank you from all of us here at Star Care (Bristol) Ltd.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gil B (Daughter of Client) published on 25 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, friendly staff nothing too much trouble for the ladies attending my mother. She looks forward to their visits and having a chat, bit apprehensive to start but mum has settled into a routine and is soldiering on well.

Reply from Tracy Alway at Always Care

Thank you very much for your lovely review.
I will pass your remarks on to our team of carers.
We are so pleased Mum has settled well, anything we can do to make things easier, don't hesitate to contact us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael P (Son of Client) published on 19 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault their care and attitude to my parents. They go above and beyond the call of duty and have become more like friends to my parents than careers.
They treat with dignity and a positively cheerful attitude.
They have battled to get to my parents in the recent dreadful snowy conditions.
I
have complete peace of mind knowing my parents are in the capable hands of Star Care.
They always inform me of any changes in my parents' health or home situation.
Well done and thank you Star Care for a wonderful service you should be proud of.

Reply from Tracy Alway, Registered Manager at Always Care

Thank you for this wonderful review.
So lovely to have feedback like this. The carers are wonderful and so very committed to their job role. Our service users become like our own family, so their care and well being is paramount, and is not ever compromised.
We are so pleased you chose us to care for Mum and Dad.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Always Care

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Frequently Asked Questions about Always Care

What Type of Services does Always Care offer?

Always Care offers Home Care.

How many Carers does Always Care employ?

Always Care employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Always Care to verify any information. View our terms and conditions. Always Care has a Basic Service – more info.