Stocks Hall Homecare & Agency Services (Domiciliary Agency)

86 Sandy Lane, Skelmersdale WN8 8LQ
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9.7 27 Reviews
  • Stocks Hall Homecare & Agency Services (Domiciliary Agency), Skelmersdale
Stocks Hall Homecare provide support to a wide range of adults who wish to remain living at home. These include those living with elder frailty, Dementia, persons requiring additional support during a period of rehabilitation, and those requiring support with a Cancer diagnosis.

The Stocks Hall Homecare Team can provide a helping hand with household chores, personal care and/or companionship visits to help support and maintain an Individual’s community links and friendships. Stocks Hall Homecare develops Individualised support plans, built around each person’s needs and the Company values, in collaboration with family, friends and other professionals.

Stocks Hall Values
•        Privacy
•        Dignity
•        Freedom of choice
•        Control
•        Independence
•        Fulfilment
•        Integrity

The team works closely with other health professionals to ensure that everyone continues to receive continuity around Individual care and support and can provide stoma care, PEG feeding and catheter care support as required. Stocks Hall Homecare, gives you, plus your family & friends, the peace of mind to know that you are living safe and well within your own home.

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Care Provided by Stocks Hall Homecare & Agency Services (Domiciliary Agency)

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Stocks Hall Care Homes Limited
  • Person in charge
  • Keran Farrow (Manager)

Stocks Hall Homecare & Agency Services (Domiciliary Agency) Reviews (27)

Total of 27, showing 1-20
9.7

Stocks Hall Homecare & Agency Services (Domiciliary Agency) has a Review Score of 9.7 (9.716) out of 10, based on 25 reviews in the last 2 years. Over all time Stocks Hall Homecare & Agency Services (Domiciliary Agency) has 27 reviews.

Overall Experience

  • 20
  • 7
  • 0
  • 0
  • 0

Date Published

27
10
15
25
2

Review from Elizabeth L (Client) assisted by family/friend published on 12 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We only use the care service for support as and when my family go away on holiday when I am living on my own.
The main reason for my care and support as I have partial sight impairment and prone for falling and it gives confidence knowing someone is coming twice a day.
We like to see the same two
carers faces but understand this isn't always possible.

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Review from Nita R (Sister of Client) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always respectful and offer help with making breakfast and a drink, they remind him to stay warm and drink enough fluids.
They are friendly and my brother seems to be able to communicate with them which is good as he has a speech impediment.
Over all I am happy with the care and support
given.

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Review from Jan W (Daughter-in-law of Client) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly caring staff. Always smiling and chatty, interacting at all times.
Such a relief to have their care for my mother-in-law.
Staff are helpful and attentive, all care procedures are followed correctly.

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Review from Emma T (Daughter of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care provided at home for my mum by the Stocks Hall team, particularly Wendy, who lives in the village and visits my mum a couple of times a week. I find the care provision to be pragmatic and proactive, which is needed to navigate the ups and downs of her variable needs and the
complexity of the care system in general.

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Review from Belinda R (Daughter of Client) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We use the service to cover care for my mother when we go on holiday. She is partially sighted and prone to falling so your service twice a day gives the family peace of mind to know someone is going into her home. She does have her favourites.

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Review from S C (Client) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stocks Hall Homecare is a good service. The staff are lovely, very friendly and helpful.

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Review from J G (Client) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience so far, which has only been three weeks is one of excellent service. I am very happy with the caregivers. They treat me with respect and dignity, they listen to my care needs and provide that care in a competent manner. They are always very friendly and brighten my day. Thank you.

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Review from Jacqueline G (Client) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very caring, clean and happy to help me get the assistance I need. During both morning and evening calls (20-minute calls each). They are pleasant and friendly. The office staff do their best to solve any requests I ask of them.

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Review from R B (Daughter of Client) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been receiving at-home care for a couple of years now. Can't praise the staff's care and competence enough. Mum has regular carers, and all seem to genuinely care about her. Management is great at communicating and keeping me updated with what is happening as I live a long way from Mum.

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Review from Vicky F (Daughter of Client) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier with the service they provided my aunt and now my mum. They're so caring and kind to Mum and us. 10/10 service and I would definitely recommend anyone who needs assistance to contact Stocks Hall.

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Review from Alan F (Client) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided.

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Review from S N (Daughter of Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with the service provided from the various members of staff who were involved. Short-term respite care was initially required but because it has been such a positive experience we have requested long-term support.

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Review from S P (Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the visit and it was nice to put a face to the name of the person reviewing my care plan.

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Review from E G (Daughter of Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from Laura S (Granddaughter of Client) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the care staff have gone above and beyond for my Grandma and we can't thank them enough for all their work, and the hours they work when they have their own families but still come out on days like Christmas Day for ours thank you isn't enough!

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Review from Lynn J (Wife of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend Stocks Hall Homecare to anyone. They are caring, and supportive and treat their clients with the utmost dignity. My husband looks forward to his carer coming and generally, we regard her as a friend. Well done to all the staff at the agency.

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Review from V A (Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care company that goes above and beyond to help their clients in every way possible and the care received is five-star, nothing is too much trouble for them. They also do their best when the client has to alter their package for any reason.

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Review from George B (Client) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a service user of Stocks Hall Homecare Services for four months or more, and I am totally happy with their service. The office staff are very friendly and deal with any requirements in a timely manner. The care staff are all extremely obliging, and always do a first rate job, many of them
also having time to have a friendly chat. I was also surprised when the office staff arrived at my home, dressed up as Santa and his two elves to leave me a small gift for Christmas. All in all, I would recommend their services to anyone who is looking for home care services without hesitation.

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Review from R W (Husband of Client) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Stocks Hall Homecare to be very well run and the manager and staff to be very friendly and professional and willing to help with any problems or difficulties and will do their very best to resolve any problems.

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Review from P H (Daughter of Client) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy with the care she receives, particularly from her regular carers, as the importance of knowing what her likes and dislikes are cannot be underestimated. Issues usually only arise with more inexperienced staff that don't know her. Following an issue over changes to the care plan
that were not discussed or conveyed to my mother or her family, we have been very satisfied with the resolution and subsequent handling of the issue.

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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Stocks Hall Homecare & Agency Services (Domiciliary Agency) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Stocks Hall Homecare & Agency Services (Domiciliary Agency) is calculated as follows: ( (109 Excellents x 5) + (36 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 148 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Stocks Hall Homecare & Agency Services (Domiciliary Agency) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (4)

Keran

Keran Farrow

Job Title: Homecare Manager

Joined: 2022

Having only started in October 2022, Keran has hit the ground running with her new role as Homecare manager at our office in Skelmersdale. Keran came to us after a recent house move to the area and desired a new challenge. Having heard of the vacancy within Stocks Hall and our reputation for person-centred community care, she jumped at the chance to join our family-run business.


Keran constantly strives for high standards, both in the care we provide in our local community and our staff, ensuring their care is of high quality and helps to keep our client's independence. Working with our long-serving team of carers and coordinators, Keran is proud of their hard work ethic, dignified care and relationships they build with our clients and their families, as their trust is one well earned.


Spending her free time walking the mountains in the Lake District and Wales, there is no challenge that she won't take on and come out better and stronger on the other side!


Jemma

Jemma O'Brien

Job Title: Senior Home Carer

Joined: 2018

Looking for a meaningful career change, Jemma joined our team at Stock Hall Homecare in 2018 and found the rewarding job she was looking for. Having always enjoyed caring for others, she has found her dream team that allows her to make a difference in the lives of those she cares for, even if it is to bring a smile to their face each day.


Jemma has completed her NVQ Level 2 in Health & Social Care and is looking forward to completing her Level 3 in the near future.


Upon asking Jemma why she enjoys working in our Homecare team she says, “My job is so rewarding and ensuring that my client's needs are met to a high standard is what I strive for. Putting a smile on someone’s face is just priceless and if you are looking for a career with immense job satisfaction, then come and join our friendly team today, we will be happy to have you.”


Demi

Demi Edgar

Job Title: Care Co-ordinator

Joined: 2007

Demi started with us at Stocks Hall Homecare as a carer back in 2007 and after ten years dedicated to her role, she was promoted to Care Co-Ordinator in 2017 and has enjoyed her new position and the responsibility that comes with it.


Seeing her team of carers go above and beyond each and every day is what makes Demi proud to be a part of our team, she finds it to be very rewarding to be able to make difference, both big and small, in people’s lives.


Demi’s wealth of knowledge and experience has seen her fly through her NVQ Levels 2, 3, and most recently her Level 5 in Health and Social Care, what an achievement and one we are all proud of. Certainly calls for a celebratory Brandy for all your hard work, Demi!


Dawn

Dawn Rimmer

Job Title: Senior Home Carer

Joined: 2017

Dawn has been a great asset to all our teams and services here at Stocks Hall Nursing & Care Group. Her journey began after working for many years with children, Dawn wanted to try her hand at caring for the elderly so her career at Stocks Hall Homecare began. For 3 years, she worked in her local community caring for people in the comfort of their own homes.


Knowing we have 6 other care homes, Dawn wanted to see what it was like to care in a dedicated setting and so started work in our Skelmersdale home. Also working alongside her passionate Senior Carer son at the home, Dawn worked on our Nursing unit for 3 years up until early 2023. The love and passion for caring for others must run in their genes as they are both fantastic at what they do!


We were thrilled when Dawn came back to us at Homecare and after quickly picking up where she left off, she was promoted to a Senior with her wealth of knowledge and expertise. Dawn is also our ‘Moving & Handling’ and will be one of the friendly faces you meet as new staff and if you require our services.


Frequently Asked Questions about Stocks Hall Homecare & Agency Services (Domiciliary Agency)

What Type of Services does Stocks Hall Homecare & Agency Services (Domiciliary Agency) offer?

Stocks Hall Homecare & Agency Services (Domiciliary Agency) offers Home Care & Nursing Care.

How many Carers does Stocks Hall Homecare & Agency Services (Domiciliary Agency) employ?

Stocks Hall Homecare & Agency Services (Domiciliary Agency) employs 72 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Stocks Hall Homecare & Agency Services (Domiciliary Agency) to verify any information. View our terms and conditions. Stocks Hall Homecare & Agency Services (Domiciliary Agency) has an Enhanced Service – more info.