Supreme Care Services Ltd - Morden

9 Crown Parade, Crown Lane, Morden SM4 5DA
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1.7 4 Reviews
  • Supreme Care Services Ltd - Morden, Morden
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Care Provided by Supreme Care Services Ltd - Morden

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Rebecca Efeotor (Manager)
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Supreme Care Services Ltd - Morden Reviews (4)

1.7

Supreme Care Services Ltd - Morden has a Review Score of 1.7 (1.667) out of 10, based on 1 reviews in the last 2 years. Over all time Supreme Care Services Ltd - Morden has 4 reviews.

Overall Experience

  • 0
  • 0
  • 0
  • 0
  • 4

Date Published

4
0
0
1
3

Review from Dawn P (Daughter of Client) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Not turning up at all for day or turning up late for early morning calls and my mum left in a wet bed. Lying on the time sheet. Overall not at all pleased with the service and why are they putting carers with people that live a long way from them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T R (Client) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I switched care agencies as my old company was unable to accommodate early hospital visits. The company made no effort to contact me prior to taking over my care. I called them 3 days beforehand to introduce myself, and give them details relating to my care.
The carer didn't arrive at the specified
time. After my breakfast visit, no lunch visit was attempted and I wasn't advised until after that the company were in fact handing back the care package. Things that were agreed to in the package were not carried out.
Management in the Croydon branch does not call back when they say they will. Communication internally appears to be lacking as important details were not passed on to carers.
I do not recommend anyone to go forward with using this company.

Reply from Jim Okokoro, Manager at Supreme Care Services Ltd - Morden

We provided care services to the client for one day only. The client wanted her morning visits at 6.30am which we accepted. The care worker arrived at the agreed time of 6.30am but could not gain access to the property. The client contacted the out of hours and the care worker went back to her at 8.30am. Whilst the care worker was assisting the client with her care needs during the morning visit, her cat attacked the care worker. The care worker sustained injuries to her arm and the client gave the care worker first aid. The care worker was very traumatised and she was given the rest of the day off. The client was informed that a replacement care worker will be providing the lunch visit. The care worker went for the lunch visit and prepared pasta for the client amongst other tasks. All tasks commissioned by the Council were carried out. The client wanted the care worker to carry out additional tasks which were not commissioned and are outside the scope of Social Care.


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Review from Elaine C (Daughter of Client) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have given this company one star as there is no availability to give a zero. My mother was under the care of Supreme Care for a number of months. During this time, the carers arrived hours later than their recommended time. They issued medication to her, leaving it in egg cups or on slices of bread.
This was never recorded in the log. My mum had dementia and could have thrown tablets away. On Saturday 4/9/21 I was not scheduled to visit my mum. The carer should have been there at 8am. I had been trying to call my mum from about 8:30, but I couldn't get her. I went to check she was OK at 9:30 and found her on the floor at the side of her bed. The carer did not turn up until 10:08. On the 5/9/21 I was due to take her to the hospital for a routine check-up and when I went to collect her at 11:30 I found her tablets on half a slice of bread by the side of her bed. This would have been her morning medication. This is not acceptable practice. Do not use this company!

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Review from Claire W (Granddaughter of Client) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Don't use this company. I have waited to write this review as we have been fighting with social services due to the service my nan received. They were arriving 2-3 hours late to calls regularly, staying for less time than they should, completing the book in the morning for the full day, and not leaving
notes. They were leaving her tablets in egg cups or on bread and not writing it in the books. When asked to provide evidence by social services they stated the logs were lost. One of the coordinators is disgustingly rude. They made up lies stating that we as a family didn’t call to declare my nan's death which is a lie. We lost my nan in September. Safeguarding claim that it was not due to Supreme homecare, however it is important to note that the medication being left in egg cups or on bread were infact the medication for her heart and COPD, which is what my nan passed away from.

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Treated with Dignity

Value for Money

Current Review Score: 1.7 (1.667)

Overview of Review Score

The Review Score of 1.7 (1.667) out of 10 for Supreme Care Services Ltd - Morden is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.7 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.667 for Supreme Care Services Ltd - Morden is calculated as follows: ( (1 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 6 Ratings = 1.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Supreme Care Services Ltd - Morden is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Supreme Care Services Ltd - Morden

What Type of Services does Supreme Care Services Ltd - Morden offer?

Supreme Care Services Ltd - Morden offers Home Care & Nursing Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Supreme Care Services Ltd - Morden to verify any information. View our terms and conditions. Supreme Care Services Ltd - Morden has a Basic Service – more info.