Adults £23.06 - £26.20 per hour
Children's from £27.12 per hour
SureCare (Bolton) has a Review Score of 9.9 (9.947) out of 10, based on 29 reviews in the last 2 years. Over all time SureCare (Bolton) has 29 reviews.
Review from S M (Daughter of Client) published on 14 March 2025
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Overall Experience
5.0 out of 5
Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
SureCare would like to thank you wholeheartedly for taking your precious time in leaving this review and sharing your experience about our services. We thrive to deliver high quality and person centred care and our care staff are the pivotal part that help us achieve that. We are delighted to hear that this extended to close family too. We will pass on your kind words to the two regular staff, it will be gratefully received.Thank you once again, From the SureCare Team
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Review from Barbara B (Wife of Client) published on 11 March 2025
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5.0 out of 5
Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
Thank you so much for taking your valuable time in leaving such a kind and thoughtful review! SureCare take pride in the services that they deliver and it is our wonderful carers that help us achieve the quality and person centred care. It is delightful to see them receive the much deserved recognition, which is always hard in the care sector and can often go unnoticed.I know that the carers love visiting both you and your husband, and to make you both smile, it really is priceless!We will pass on your lovely feedback to them, they will be so happy!Thank you once again,From the whole team at SureCare
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Review from J M (Daughter-in-law of Client) published on 14 February 2025
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5.0 out of 5
Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
SureCare would like to thank you wholeheartedly for taking the time to leave such kind words about the services provided. It was an absolute delight to look after your mother, such a beautiful soul, and we feel humbled to have been part of her journey. She is dearly missed by all that you knew her. I will pass on your feedback to the whole team, it will be greatly appreciated. Thank you once again, From the SureCare Team.
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Review from Susan W (Daughter of Client) published on 14 February 2025
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5.0 out of 5
Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
Thank you so much for taking your precious time in leaving such kind and lovely feedback about the services received. We aim to deliver the highest quality care and to know that we did not fail you or your father, it's truly delightful to hear. We were grateful to be given the opportunity to care for your father, whilst at home, and to support his partner. The carers loved visiting him and each visit was always a joy. The whole team miss him tremendously but we wish him all the very best in his new home and hope he has settled in with ease. Please pass on our wishes to your father. Thank you once again. From the whole team at SureCare.
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Review from K W (Husband of Client) published on 6 February 2025
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5.0 out of 5
Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
Thank you so much for taking your precious time in leaving such wonderful and kind words! We are delighted to hear that you are happy with the services being provided. Your wife is very dear to the carers and they love visiting you both. We will pass on your feedback to the team, they will appreciate this so much! Thank you once again, from the SureCare Team.
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Review from D C (Wife of Client) published on 26 November 2024
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5.0 out of 5
Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
SureCare would like to thank you wholeheartedly for taking the time in leaving such lovely feedback about our services. It is a pleasure to know that the care provided has had a positive impact to your husband and his needs and that you have full confidence in the carers, this means a lot and we will share your review with all the team. Thank you once again. From all the SureCare Bolton Team!
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Review from E F (Daughter of Client) published on 26 November 2024
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5.0 out of 5
Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
Thank you so much for your wonderful and kind words about our services. We cannot express how much this means, to hear that the care provided has removed pressure from yourself and that you can just be her daughter now. Its hearing words like this that make all the challenges and difficulties, that we, as providers face, all worthwhile. We thrive to not only deliver the best, person centred care, but to also give service users families the reassurance and comfort, that their loved ones are being looked after with the upmost respect and dignity that they truly deserve. We hope to continue giving you the same reassurance for many more years to come!Thank you once again. From all the SureCare Bolton Team
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Review from Peter H (Husband of Client) published on 26 November 2024
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5.0 out of 5
Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
Thank you for taking the time in leaving such a fantastic and amazing review, your feedback is invaluable to us and to hear that we have been able to help you through what was a difficult time, it is a joy to hear. Our carers and the office staff will always be here for you and we will share your wonderful comments with all the team. Thank you once again. From all the SureCare Bolton Team
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Review from Y W (Client) published on 26 November 2024
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5.0 out of 5
Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
SureCare would like to thank you wholeheartedly for taking the time in leaving this wonderful review. We are so happy and feel humbled that we could be part of your journey back to good health. We will pass on your lovely comments to the carers who visited. We wish you well for the future and if you ever need further assistance, please do not hesitate to contact the team. Thank you once again. From all the SureCare Bolton team!
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Review from G H (Husband of Client) published on 26 November 2024
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5.0 out of 5
Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
Thank you so much for taking the time to review the services you are receiving from SureCare. We are delighted to hear that your experience has and is a positive one. SureCare thrive on delivering the best, person centred care, and to hear that we have not failed you, is a joy to hear. Your feedback is invaluable to us and motivates us to continue delivering with the same excellence and high standards, that all of our service users deserve. We will pass on your lovely comments to the carers. Thank you once again From all the SureCare Bolton Team.
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Review from P M (Wife of Client) published on 20 November 2024
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4.0 out of 5
Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
Thank you for taking the time in reviewing SureCare, this feedback is invaluable to us. Your husband is a delight to look after and the carers love visiting not only him but you as well. We are humbled to be a part of his journey and we hope to be there for many more years to come. We will pass on your lovely and kind comments to the carers and office team. Thank you once again. From all the SureCare Team!
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Review from J B (Daughter of Client) published on 12 November 2024
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5.0 out of 5
Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
Thank you so much for taking the time to leave such a wonderful and kind review for SureCare. The carers loved visiting Mum and she is dearly missed and remembered by all who had the pleasure to have known her. We are grateful and feel humbled to have been part of her journey for the last 5 years. We will pass on your lovely feedback to all the staff. Thank you once again from all the SureCare team.
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Review from A F (Daughter of Client) published on 3 October 2024
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5.0 out of 5
Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
Thank you for taking the time to share your experience of our services, especially in such a difficult time for you all. Your father was a pleasure to look after and I know the team were devastated to hear of his passing. He will be missed by all who knew him and our deepest condolences to you all. We are grateful for the time we were blessed to share with him. We are happy to hear that the care provided was wonderful as that is what we strive for at all times and we will pass this on to the carers who attended. If we can be of any assistance to you in the future, please do not hesitate to contact us. Thank you once again, the SureCare team.
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Review from K L (Daughter of Client) published on 2 October 2024
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5.0 out of 5
Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
Thank you wholeheartedly for taking the time to leave such kind and wonderful feedback, it is incredibly invaluable to us and we take all feedback, positive and negative, as a learning tool, we either excel or improve from this. Your mother was a wonderful person that we shared a journey with for several years and she is dearly missed by the carers who visited her. We wish her all the best in her new accommodation. We are delighted to hear that you were happy with our services, as quality and person-centred care is what we strive for at all times. We are happy to know that we did not fail you and your mother. We will pass on your lovely feedback to the Manager and the carers. Thank you once again from the SureCare Team.
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Review from Melanie W (Daughter of Client) published on 2 October 2024
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5.0 out of 5
Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
Thank you so much for taking the time to share such kind words, especially in such a difficult time for you and your family. Your father was an amazing gentleman who the carers loved visiting and looking after, he will be truly missed by all who knew him and we are grateful that we got to share this time with him. We are so glad that you felt the care was fantastic, as we strive to deliver the best service and to know that we did not fail you is such a delight to hear. We are also happy that we gave that much-needed comfort to the family. If we can be of any assistance in the future, please do not hesitate to reach out to us, the team will be more than happy to help. Whole-hearted thanks from the SureCare team.
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Review from Julie R (Daughter of Client) published on 6 September 2024
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5.0 out of 5
Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
SureCare would wholeheartedly like to thank you for taking the time to share your kind words in this difficult time. Your dad was a great pleasure to look after and he is missed by all who visited him and knew him. We are delighted to hear that the carers met his needs in his final weeks and were also a comfort to the family. Your feedback is invaluable to us and we will share this with the carers. Thank you once again. From all the SureCare team.
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Review from C M (Daughter of Client) published on 5 August 2024
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5.0 out of 5
Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
SureCare would like to kindly thank you for taking your time in sharing your experience and feedback about the services being provided for your mother. This is invaluable to us and gives the carers the recognition that they truly deserve. We will pass this on to the team as they will be delighted to hear that they are meeting your mother's and your family's needs. Thank you so much once again, from the SureCare Team
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Review from I C (Client) published on 31 July 2024
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5.0 out of 5
Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
Thank you so much for taking the time to share your feedback of our services as this is invaluable to us. We are delighted to hear that you are happy with the care being received for both yourself and your husband. The carers enjoy visiting you and it is always a pleasure for them. SureCare thrives on client satisfaction and are glad to hear that we have met your expectations. We will pass this on to your carers and look forward to many more years of support and care for both of you. Thank you once again. From the SureCare Team.
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Review from Shahida S (Niece of Client) published on 11 April 2024
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5.0 out of 5
Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
Thank you so much for taking the time to review our service. It is a delight to hear that your uncle is satisfied with the care provided and that he feels respected by the care staff. We strive to aim for the best care possible and feel elated that we have not failed you and our expectations. Thank you once again from the SureCare Team!
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Review from Marilyn G (Friend of Client) published on 11 April 2024
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5.0 out of 5
Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
Thank you Marilyn for taking the time to share your feedback, which is invaluable to us. We are delighted to hear that the carer went over and above at a time when your friend needed her and provided her with reassurance until the ambulance arrived. We are happy to hear that we also provide you with the reassurance that your friend is well looked after, as we know the impact that family members and loved ones go through too. We take pride in the service that we deliver and our carers are an integral asset to our team. I will surely pass on your kind words to the carer who was there. Thank you once again from all of the SureCare Team!
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The Review Score of 9.9 (9.947) out of 10 for SureCare (Bolton) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.947 for SureCare (Bolton) is calculated as follows: ( (162 Excellents x 5) + (9 Goods x 4) ) ÷ 171 Ratings = 4.947
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for SureCare (Bolton) is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Apr 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager/ Managing Director
Joined: 2016
I started my career as a care assistant in 2006 and loved the difference I made to my service users’ lives. This incredible passion motivated me to pursue my career and develop further within my role. I worked my way up to Care Manager and then Registered Manager. In 2016, I bought SureCare Bolton and it was the best decision ever!
We have been going from strength to strength since then and I pride myself on the quality of our services. We thrive of customer satisfaction, person centred care and going over and beyond for our service users. My ethos is, the difference between ordinary and extraordinary, is that little extra! Over the years, we have successfully achieved awards for our growth, services and Quality, and the most recent one being rated as the Best Three Rated services in Bolton!
I am extremely proud of my office team, who have all worked their way up, starting as care assistants, to where they are today.
We are, and continue to be dedicated in delivering the best possible care, with passion, understanding, dignity and most importantly, with trained and compassionate care staff who are pivotal in the success of SureCare
Job Title: CFO
Joined: 2016
Ali has worked in the Health Sector for over 5 years as a Radiographer. Ali is currently the Financial Director of SureCare Bolton.
Ali's drive and passion of helping others has led to opening the SureCare franchise to ensure that people of his local community are taken care of and supported by himself and the dedicated caring team that he employs.
He is the Director of Finance
Job Title: Care Manager
Joined: 2021
Leon Wright - Care Manager
I joined the Surecare family as a Quality Monitoring Officer in the Christmas period of 2021. I hit the ground running by showing I was caring and compassionate when Surecare was chosen to be a Bridging Service for the social services. Having trained in domiciliary care, mental health care and suicide prevention I worked alongside care managers and co-ordinators as the company’s Quality Lead. It is with great pleasure and pride I have been offered the position of Care Manager, and I work closely with the registered manager to ensure the quality of Surecare’s care is second to none. With a background of ten years in law, three years in distribution, and now four years in care, I bring organisational experience and a passion for perfection that makes me a valued member of the Surecare family.
Job Title: QMO and Medication Manager
Joined: 2019
I was invited by the Director Hasina to join the vibrant SureCare (Bolton) team in 2019 and have been proud to serve the team and local community ever since. Besides my qualifications in Humanities, I have completed the QCF Level 3 in Health and Social Care, and continuously work with other professional to progress my knowledge and skills. In my quality monitoring role, I specialise as a medication lead, working closely with care staff, office colleagues, family members and other professionals to oversee and ensure our service users receive appropriate support with managing their medications safely and effectively.
Job Title: Trainee Deputy Manager
Joined: 2016
Yasmin has over thirteen (13) years of experience within the care sector which includes three (3) years working in Mental Health. Yasmin started working with SureCare as a Care Assistant. Her enthusiasm and dedication for her role saw her promoted to Care Coordinator, Senior Care Coordinator and now Trainee Deputy Manager. Her qualification includes Level 3 in Accounting, Level 3 in Health & Social Care and Level 5 in Health & Social Care.
Yasmin currently works alongside her colleagues to ensure that rotas are tailored towards the needs of the service user and the availability of the staff. She also supports the manager with overseeing the day to day running of the business.
She is the Trainee Deputy Manager
Job Title: Care Coordinator
Joined: 2019
Hasna possess significant experience in teaching, a Master's Degree in Corporate and Market Finance and a counselling qualification. However, during the pandemic, Hasna decided to rekindle her passion for taking care of people. She started as a Care Assistant and further developed herself towards being a Senior Care Assistant.
Hasna has used her transferrable skills to the benefit of the SureCare Bolton and has aided her colleague in the coordination of the rotas to suite the needs of the service user and the availability of staff. She is indeed an asset to SureCare Bolton. Hasna also holds a Level 3 qualification in Health and Social Care
She is the Care Coordinator
Job Title: Learning and Development Officer
Joined: 2021
I started my career in care in 2018 and after completing my University degree I was hungry for supporting people. After gaining significant experience in all sector of care, I decided to further develop myself to pass on the knowledge and experience I had acquired. I started training carers towards knowing how to provide the best quality of care to Service Users. My job is challenging but I constantly develop myself to be equipped enough to deal with such challenge.
Job Title: ECMO
Joined: 2017
Saara has been with SureCare for over six (6) years. She graduated in Psychotherapy and Counselling.
Saara is responsible for scheduling all care visits which is submitted to Bolton Council on a weekly basis. She also assist with finance duties and monitors the logging in and out of carers for each visit. She is a highly valuable team member.
She is the Electronic Control Monitoring Officer
Job Title: Quality Monitoring Officer
Joined: 2023
My name is Tinashe Sydney Mashuro. I began my career with SureCare in 2023, soon after my relocation from Zimbabwe to the United Kingdom. I chose this career path because it brings me joy to help people and bring about a real change to people’s quality of life. This career is more flexible and allows progression academically and has provided me with an excellent opportunity for self-development. Currently I have a Masters Degree in International Relations and I am grateful that SureCare has decided to further my studies by signing me up to an NVQ level 3 in Health and Social Care. This is just the start of my journey with Surecare as I strive to become the best asset possible.
Job Title: Quality Monitoring Officer
Joined: 2023
Adeel possesses three (3) years of care experience in his home country and further 13 months within the UK. He also worked as a University Lecturer and holds a Masters of Philosophy. Adeel has over a decade of managerial experience from different sectors of the economy which SureCare Bolton would benefit from day-to-day dealings.
Adeel brings skills such as such as communication, problem solving and organisational skills to the company with the primary goal of creating a positive and productive work environment within the care environment. Simply put Adeel is dedicated in his role to enhance the workplace and make a positive impact for service users, carer and all involved.
He is the Senior Carer of SureCare
Job Title: Quality Monitoring Officer
Joined: 2022
Michael has a professional Architecture, Construction, and facility management background. Even though, he began his care back in 2001-2006 when he was looking after his Dad in his home country. He came to the UK in 2022 to further his studies but took a career U-turn and joined SureCare as a care worker. His professionalism, dedication, and passion for caring earned him a spot as a Quality Monitoring Officer in the office in March 2024. He has taken his new role beyond expectations and is always ready to learn more. He is waiting to be enrolled in the NVQ Level 3 Diploma in Health and Social Care.
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