Adults £23.06 - £26.20 per hour
Children's from £27.12 per hour
SureCare (Bolton) has a Review Score of 9.9 (9.947) out of 10, based on 29 reviews in the last 2 years. Over all time SureCare (Bolton) has 29 reviews.
Review from Cassim G (Client) published on 1 March 2024
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Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
Thank you so much for taking the time to leave such a kind and pleasing review. SureCare thrives on customer satisfaction and we are delighted to hear we have not fallen short in the services that we deliver. To also read that your carer understands and meets your needs is feedback that is invaluable and we will surely pass this on to him. Once again, we would like to thank you for reviewing our service and if there is anything further that we can assist you with, please do not hesitate, we are only a phone call away. Thank you from all at SureCare.
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Review from Denise D (Daughter of Client) published on 19 February 2024
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Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
Thank you so much for your kind words Denise and taking the time to leave this review. Your mother is an absolute delight to look after and the carers love visiting her. We are delighted to hear that we have met your expectations and that you feel reassured in our services. We thrive of client satisfaction and aim to deliver the best care. Your feedback is invaluable, we will surely pass this on to the care staff and the office members. Thank you once again.
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Review from John B (Partner of Client) published on 7 June 2023
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Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
Thank you so much for taking the time to leave this kind review. We are so delighted that both your partner and yourself are happy with our services and the carers. I know that the carers love visiting your partner, and they share a wonderful working relationship.
I will pass your feedback on to the office staff and the carers.
Thank you once again!
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Review from N G (Son of Client) published on 4 May 2023
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Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
SureCare would like to thank you for your kind words and for your time in leaving a review. The carers built such a strong relationship with your mother over the years, and I know she is dearly missed by all who knew her. They have the same relationship with your father, and it’s their absolute pleasure in looking after him.
Thank you once again.
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Review from H F (Son of Client) published on 3 May 2023
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Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
Thank you so much for taking the time to leave a review and for your kind words. Your mother was a wonderful person and loved by all who knew her; she is dearly missed.
I am delighted that you were happy with the care, due diligence and dignity that the care staff showed, and I will pass this on to the team.
Thank you once again and also for recommending SureCare!
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Review from Nikky O (Client) published on 20 April 2023
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Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
Thank you so much for your kind words and for taking the time to leave this review. We are delighted that we have been able to offer you care that meets your complex needs and a service that relaxes and respects you. We will pass on your feedback to your carers.
Thank you once again!
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Review from Joseph S (Son of Client) published on 20 April 2023
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Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
Thank you for your kind words and for taking the time to leave this review; it is greatly appreciated. Your father was an absolute pleasure to look after, and he is missed by all at SureCare. We are very happy that you feel we provided a good service and that his care needs were fully met by the staff. We will pass your feedback on to them.
Thank you once again!
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Review from N H (Daughter of Client) published on 17 April 2023
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Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
Thank you so much for your wonderful review and appreciation for our staff. It’s always a lovely feeling when carers are recognised for the work that they do. Your dad is an absolute pleasure to look after, and SureCare is delighted that you are happy with our services. Thank you for recommending us!
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Review from Marilyn W (Wife of Client) published on 29 March 2023
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Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)
Thank you so much for your wonderful and kind words.
Your husband was an amazing person, the girls had nothing but high praise for him, and he is dearly and missed by all.
We are delighted that SureCare were able to give him and yourself the much-needed comfort, care, dignity and respect in his final weeks.
Thank you for taking the time to leave this review; it is greatly appreciated when the staff are recognised for all their efforts and compassion. We will pass on your feedback to the care staff.
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The Review Score of 9.9 (9.947) out of 10 for SureCare (Bolton) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.947 for SureCare (Bolton) is calculated as follows: ( (162 Excellents x 5) + (9 Goods x 4) ) ÷ 171 Ratings = 4.947
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for SureCare (Bolton) is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Apr 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager/ Managing Director
Joined: 2016
I started my career as a care assistant in 2006 and loved the difference I made to my service users’ lives. This incredible passion motivated me to pursue my career and develop further within my role. I worked my way up to Care Manager and then Registered Manager. In 2016, I bought SureCare Bolton and it was the best decision ever!
We have been going from strength to strength since then and I pride myself on the quality of our services. We thrive of customer satisfaction, person centred care and going over and beyond for our service users. My ethos is, the difference between ordinary and extraordinary, is that little extra! Over the years, we have successfully achieved awards for our growth, services and Quality, and the most recent one being rated as the Best Three Rated services in Bolton!
I am extremely proud of my office team, who have all worked their way up, starting as care assistants, to where they are today.
We are, and continue to be dedicated in delivering the best possible care, with passion, understanding, dignity and most importantly, with trained and compassionate care staff who are pivotal in the success of SureCare
Job Title: CFO
Joined: 2016
Ali has worked in the Health Sector for over 5 years as a Radiographer. Ali is currently the Financial Director of SureCare Bolton.
Ali's drive and passion of helping others has led to opening the SureCare franchise to ensure that people of his local community are taken care of and supported by himself and the dedicated caring team that he employs.
He is the Director of Finance
Job Title: Care Manager
Joined: 2021
Leon Wright - Care Manager
I joined the Surecare family as a Quality Monitoring Officer in the Christmas period of 2021. I hit the ground running by showing I was caring and compassionate when Surecare was chosen to be a Bridging Service for the social services. Having trained in domiciliary care, mental health care and suicide prevention I worked alongside care managers and co-ordinators as the company’s Quality Lead. It is with great pleasure and pride I have been offered the position of Care Manager, and I work closely with the registered manager to ensure the quality of Surecare’s care is second to none. With a background of ten years in law, three years in distribution, and now four years in care, I bring organisational experience and a passion for perfection that makes me a valued member of the Surecare family.
Job Title: QMO and Medication Manager
Joined: 2019
I was invited by the Director Hasina to join the vibrant SureCare (Bolton) team in 2019 and have been proud to serve the team and local community ever since. Besides my qualifications in Humanities, I have completed the QCF Level 3 in Health and Social Care, and continuously work with other professional to progress my knowledge and skills. In my quality monitoring role, I specialise as a medication lead, working closely with care staff, office colleagues, family members and other professionals to oversee and ensure our service users receive appropriate support with managing their medications safely and effectively.
Job Title: Trainee Deputy Manager
Joined: 2016
Yasmin has over thirteen (13) years of experience within the care sector which includes three (3) years working in Mental Health. Yasmin started working with SureCare as a Care Assistant. Her enthusiasm and dedication for her role saw her promoted to Care Coordinator, Senior Care Coordinator and now Trainee Deputy Manager. Her qualification includes Level 3 in Accounting, Level 3 in Health & Social Care and Level 5 in Health & Social Care.
Yasmin currently works alongside her colleagues to ensure that rotas are tailored towards the needs of the service user and the availability of the staff. She also supports the manager with overseeing the day to day running of the business.
She is the Trainee Deputy Manager
Job Title: Care Coordinator
Joined: 2019
Hasna possess significant experience in teaching, a Master's Degree in Corporate and Market Finance and a counselling qualification. However, during the pandemic, Hasna decided to rekindle her passion for taking care of people. She started as a Care Assistant and further developed herself towards being a Senior Care Assistant.
Hasna has used her transferrable skills to the benefit of the SureCare Bolton and has aided her colleague in the coordination of the rotas to suite the needs of the service user and the availability of staff. She is indeed an asset to SureCare Bolton. Hasna also holds a Level 3 qualification in Health and Social Care
She is the Care Coordinator
Job Title: Learning and Development Officer
Joined: 2021
I started my career in care in 2018 and after completing my University degree I was hungry for supporting people. After gaining significant experience in all sector of care, I decided to further develop myself to pass on the knowledge and experience I had acquired. I started training carers towards knowing how to provide the best quality of care to Service Users. My job is challenging but I constantly develop myself to be equipped enough to deal with such challenge.
Job Title: ECMO
Joined: 2017
Saara has been with SureCare for over six (6) years. She graduated in Psychotherapy and Counselling.
Saara is responsible for scheduling all care visits which is submitted to Bolton Council on a weekly basis. She also assist with finance duties and monitors the logging in and out of carers for each visit. She is a highly valuable team member.
She is the Electronic Control Monitoring Officer
Job Title: Quality Monitoring Officer
Joined: 2023
My name is Tinashe Sydney Mashuro. I began my career with SureCare in 2023, soon after my relocation from Zimbabwe to the United Kingdom. I chose this career path because it brings me joy to help people and bring about a real change to people’s quality of life. This career is more flexible and allows progression academically and has provided me with an excellent opportunity for self-development. Currently I have a Masters Degree in International Relations and I am grateful that SureCare has decided to further my studies by signing me up to an NVQ level 3 in Health and Social Care. This is just the start of my journey with Surecare as I strive to become the best asset possible.
Job Title: Quality Monitoring Officer
Joined: 2023
Adeel possesses three (3) years of care experience in his home country and further 13 months within the UK. He also worked as a University Lecturer and holds a Masters of Philosophy. Adeel has over a decade of managerial experience from different sectors of the economy which SureCare Bolton would benefit from day-to-day dealings.
Adeel brings skills such as such as communication, problem solving and organisational skills to the company with the primary goal of creating a positive and productive work environment within the care environment. Simply put Adeel is dedicated in his role to enhance the workplace and make a positive impact for service users, carer and all involved.
He is the Senior Carer of SureCare
Job Title: Quality Monitoring Officer
Joined: 2022
Michael has a professional Architecture, Construction, and facility management background. Even though, he began his care back in 2001-2006 when he was looking after his Dad in his home country. He came to the UK in 2022 to further his studies but took a career U-turn and joined SureCare as a care worker. His professionalism, dedication, and passion for caring earned him a spot as a Quality Monitoring Officer in the office in March 2024. He has taken his new role beyond expectations and is always ready to learn more. He is waiting to be enrolled in the NVQ Level 3 Diploma in Health and Social Care.
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