SureCare (Doncaster)

7 Heather Court, Shaw Wood Way, Doncaster DN2 5YL
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9.5 18 Reviews
  • SureCare (Doncaster), Doncaster
SureCare Doncaster is a care agency that provides care, assistance, and support to clients, leading to positive outcomes whilst promoting and encouraging participation for all.

Personalised care packages ensure that each customer's health and well-being are a top priority, which enables people to maintain their quality of life and independence in their home.

Integrity, respect, passion and teamwork are the four values which SureCare Doncaster strives to have at the heart of everything they do.

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Care Provided by SureCare (Doncaster)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Caron Oldreive (Director/Registered Manager)

Funding & Fees Guide for SureCare (Doncaster)

  • Prices

  • 30 minutes: £13.46
    45 minutes: £20.19
    60 minutes: £26.92

SureCare (Doncaster) Reviews (18)

9.5

SureCare (Doncaster) has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time SureCare (Doncaster) has 18 reviews.

Overall Experience

  • 15
  • 3
  • 0
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Date Published

18
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3
5
13

Review from Kevin P (Son of Client) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been first-class care. I haven't a bad word to say, they always did their best to support time changes for hospital appointments and my mother was treated well. It felt that all of us were a family and always felt valued. The management team always cared and bent over backwards to
achieve any requests. I would without any doubt recommend SureCare.

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Review from G P (Son of Client) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to make my appreciation known regarding my mother's regular carers. The kindness shown and attentive caring nature is beyond belief. Empathy and a willingness to listen to my mother is a good learning process for onboarding new staff. Well done SureCare.

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Review from J W (Client) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a pleasure to see the carer walk through the door, a cheerful individual. The work always gets done yet she chatters happily all the time she is working.

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Review from Sally H (Daughter of Client) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were really happy with the care our dad received from SureCare in the last weeks of his life and the speed that everything was put in place and got into a routine. The staff treated him with respect and compassion at all times. They were genuinely interested in his life and he enjoyed chatting to
them all in his last days. This made everything so much easier for him at what could have been a really upsetting time (his health had deteriorated quite quickly). The practical care and support given was also really good. If care had continued for a longer time the app that you use to communicate would have been really useful.

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Review from Allan C (Son of Client) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a former Operations Director of one of the UK's larger private Home Care providers, to say I was anxious about my dad receiving Home Care is an understatement. I had mentally set the bar on the standards that I expected and was in no mood to compromise.
However, right from the very first telephone
call I received from SureCare Doncaster, my mind was put to ease.
For almost 12 months now, my dad has had the very best care, and we, as a family, have felt supported and cared for equally well by everyone at Sure Care Doncaster.
When I say the very best care, I mean the very best care.
SureCare Doncaster has set the gold standard now; they have completely rewritten the rule book in my mind.
I can't obviously name the staff individually, but suffice to say that each and every one of them has been outstanding, demonstrating compassion and care for my dad (and my mum).
I have absolutely no hesitation in endorsing SureCare Doncaster and would recommend them to anyone.

Reply from Caron Oldreive, Director at SureCare (Doncaster)

On behalf of our staff, I would like to thank you for your review. Your observations of our service are very much appreciated. We understand the importance of maintaining high standards in relation to care delivery, but also with the quality of engagement and interactions between our staff and clients and members of their families.


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Review from C P (Niece of Client) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service SureCare provides is invaluable. The care and respect the care team show is amazing and is a real comfort to the family. The flexibility and understanding the management and care team have shown due to my uncles increasing needs, and the passion and determination they have shown to both
driving and supporting the night care plan and support has been outstanding. I cannot recommend and thank them enough.

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Review from A K (Niece of Client) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare Doncaster are a real the most amazing care provider. They have cared for my aunty for a number of years plus her husband before he passed away. The care package was constantly needing to change due to complex needs and hospital visits. As aunty became increasingly unwell and needing almost
24-hour care, this was implemented by the office and carers were very kind, punctual and were amazing, they really pushed themselves to totally look after my aunt. Sadly she has now passed away ut was able to be at home as she wished.

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Review from Karen B (Client) published on 13 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful service from majority fo carers. The office is very obliging in conforming to requests.

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Review from Caroline W (Daughter of Client) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare has provided an efficient, effective and compassionate service which my mother and all the family are delighted with. All the staff at Surecare, in the office and working in the home are friendly, totally professional and caring. In a difficult and often stressful situation, dealing with Surecare
is very reassuring.

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Review from Grace M (Client) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

SureCare (Doncaster) is a good company and the carers respect my dignity and privacy and I'm very happy with the service they provide.

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Review from Gladys G (Client) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the girls have been very kind and ready to do any jobs I need. Everything is very pleasant and happy.

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Review from Janet W (Client) assisted by family/friend published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with all carers. Nothing is too much trouble.

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Review from Kenneth W (Son of Client) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is highly delighted with her carer and wouldn't be without them. I have met a few and they are very nice.

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Review from W K (Sister of Client) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister enjoys good care.

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Review from M N (Son of Client) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a relatively new client but since he's started receiving care he has been a lot happier. All of the staff I have met are lovely, genuine people who definitely put the needs of the client first. I am delighted with SureCare and would not hesitate to recommend them.

Reply from Michael Oldreive at SureCare (Doncaster)

Thank you for your positive comments. We enjoy having your father at our Coffee and Bingo mornings and it is good to know our staff have made a difference in supporting his independence at home.


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Review from Jennifer C (Daughter of Client) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, dad only needed help with breakfast and getting up but over the year his care needs have increased. SureCare always tried to accommodate changes needs, it did take a little while to really get things right between us but we did.
There are some real diamonds in the SureCare team carers that
really care and go the extra mile and support staff who just want to help you to look after your loved ones and keep them in their own homes for as long as possible. I can't thank them enough.

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Review from James G (Client) assisted by family/friend published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service. All the staff are very pleasant and dedicated to their work.

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Review from Anne W (Daughter of Client) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find SureCare very helpful with everything I have asked of them. My mother finds the girls very friendly and helpful and we are very satisfied with the service.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for SureCare (Doncaster) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for SureCare (Doncaster) is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Doncaster) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (8)

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Caron Oldreive

Job Title: Registered Manager

Joined: 2005

Caron Oldreive is the Registered Manager and a Director of SureCare Doncaster. Caron had a successful career for many years in residential care management before establishing SureCare in Doncaster in 2005. She has maintained commitment throughout the organisation to providing high-quality standards of care and support for our service users.


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Michael Oldreive

Job Title: Finance Director

Joined: 2016

Michael had a lead role in Operational Management during the establishment of SureCare in Doncaster in 2005. He became a Director of the business in 2016 with responsibility for company finance and operational planning and procedures.


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Stephanie Wharton

Job Title: Care Manager

Joined: 2015

Stephanie Wharton manages the SureCare office and In House Induction training. She is responsible for staff development and supervision of care workers, area supervisors and the On-Call team. Stephanie had extensive previous experience as a Team Leader and NVQ Assessor in the residential and nursing sector.


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Sharon Merry

Job Title: Care Coordinator

Joined: 2020

Sharon produces weekly rotas for our staff and ensures continuity of service for our clients.


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Christine Sharp

Job Title: Care Coordinator

Joined: 2022

Christine is an experienced coordinator who joined our team in February 2022. She produces weekly rotas for our staff and ensures continuity of service for our clients.


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Katie Dennett

Job Title: Administrator

Joined: 2019

Katie manages a full range of administrative and operational support tasks in our office.


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Paula Knott

Job Title: Care Supervisor

Joined: 2015

Paula has a key position in managing quality assurance procedures, client assessments, reviews and staff competency checks. Her role includes auditing services through an electronic system that enables real-time monitoring of visit times and tasks. Paula has a lead role in managing our On-Call service outside of office hours.


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Rebecca Lang

Job Title: Care Supervisor

Joined: 2016

Rebecca has a key position in managing quality assurance procedures, client assessments, reviews and staff competency checks. Her role includes auditing services through an electronic system that enables real-time monitoring of visit times and tasks.


Frequently Asked Questions about SureCare (Doncaster)

What Type of Services does SureCare (Doncaster) offer?

SureCare (Doncaster) offers Home Care.

How many Carers does SureCare (Doncaster) employ?

SureCare (Doncaster) employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Doncaster) to verify any information. View our terms and conditions. SureCare (Doncaster) has an Enhanced Service – more info.