SureCare (Enfield)

2nd Floor, Nicholas House, River Front, Enfield EN1 3TF
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9.6 29 Reviews
  • SureCare (Enfield), Enfield
SureCare Enfield is a home care agency, helping older people to live independently at home in Enfield, London.

Care services include companionship, live-in care, personal care and support, plus more general home care services. Individuals are treated with respect and dignity at all times, and clients and relatives are kept up to date on major care decisions at all times.

Staff are selected for their skills of compassion and care experience, being heavily vetted, CRB checked and referenced checked before being offered employment. Only then will they be trained to the highest possible standard.

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Care Provided by SureCare (Enfield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Dave Ramdial (General Manager)

SureCare (Enfield) Reviews (29)

Total of 29, showing 1-20
9.6

SureCare (Enfield) has a Review Score of 9.6 (9.578) out of 10, based on 7 reviews in the last 2 years. Over all time SureCare (Enfield) has 29 reviews.

Overall Experience

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Review from Paul S (Son of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Surecare since my mum was diagnosed with Dementia and bed bound two and a half years ago and I am glad we were matched with this provider as there are many scary stories around. Have been professional and understanding since the outset. The carers they send all know their jobs well
and are compassionate so that even on the odd occasions where we don't get the regular carers, I am still confident and happy with who they send. All the carers have a great connection with my mum, even with mums language barriers, and even now when my mum sleeps a lot and isnt very talkative she still looks at them with a glow in her eyes, knowing she is cared for, and manages a whispered goodbye to the carers as she knows they are good people. Carers will do everything they can within their allowed remit. The office themselves are also superb, putting up with my awkward sitting requests with a smile and always pointing out that they are here for me as much as they are for my mum.

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Review from Clare P (Daughter of Client) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been working with Surecare for nearly two years in the care of my father, who has a range of health and care needs. Throughout this time, we have benefitted from a high level of proactive care and support, from the carers, office, and management teams. Our lovely team of carers (both night and
day) show very high levels of compassion and professionalism, going the extra mile with their care and kindness. In addition to planned care, Surecare's response to emergencies, changing needs and problems has been efficient and positive, with genuine, and supportive out of office support when we have needed it. We would wholeheartedly recommend Surecare.

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Review from D L (Partner of Client) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was to return home after long spells in hospital. I was informed that SurCare's care workers were chosen to be the help at certain regular timed visits during the day to be agreed by myself. This was the perfect decision, the carers have brought a lasting friendship with lots of fun, laughter
and happiness into our home with the knowledge and guidance in their duty of care. Thank you so much SureCare.

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Review from J M (Daughter-in-law of Client) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a good experience. There is however room for improvement in the timing of visits to clients. Also, general hygiene relating to the client and home surroundings. Some carers are very good, others would benefit from ongoing training. Perhaps just a little more common sense?

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Review from Sheila P (Daughter of Client) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We’ve been using SureCare for about 3 years now to help my Dad, who has Alzheimer’s get washed and dressed in the mornings as it has become too much for my elderly Mum to do. Following a recent stay in hospital, SureCare put together a more extensive care package at short notice for his return home
as his needs are now more complex. They have been absolutely brilliant in helping us adapt to this new situation and the carers are so good with him. I can’t thank them enough for their ongoing help and support and will be recommending them to everyone I know who needs professional care for a loved one. A massive “thank you” to everyone involved in my dad's care.

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Review from S J (Daughter of Client) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with the care and service my father has received from SureCare. We have never been let down. Their timekeeping is good and the carers who look after him are the same ones on a regular basis, so he has built up nice relationships with them all. I can't fault the care and the
response from the office is excellent whenever we contact them.

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Review from James S (Grandson of Client) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first visit, empathy and polite staff were always happy, smiling and professional, and they kept Nan's dignity. The care team went over and above - smart, clean and Covid safe. Made conversations with my grandmother. Support team on phone 100% answered after three rings and answered any questions
I had - spot-on.

Reply from Hanna Dadswell, Manager at SureCare (Enfield)

Thank you so much for the kind review. Our staff absolutely loved caring for Nan, and we wish her and the whole family all the best in the future.


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Review from Roger N (Brother of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers from SureCare have looked after my brother for many years now, on a gradually increasing basis.
They provide great care, kindness and commitment to him and also to us as his family. There have been numerous occasions where carers have immediately and willingly put aside their own time to sit
with him whilst an ambulance has been awaited, and we have been too far away to undertake this role of reassurance. In those moments, we have felt so extra grateful to these wonderful people. Our brother feels really safe and looked after by them. Thank you, SureCare.

Reply from Hanna Chan, Manager at SureCare (Enfield)

Thank you for your review. It is always our pleasure to do what we can to help care for your brother!


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Review from Linda P (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the carers that took great care of my mother; they treated her with dignity, kindness and patience. They were punctual and always had time to engage with my mother, who has dementia. I would highly recommend their services, and their staff go the extra mile.

Reply from Hanna Chan, Manager at SureCare (Enfield)

We would like to thank you so much for your lovely and kind review!


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Review from M B (Granddaughter of Client) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service from all at SureCare, from office, managers to actual carers.

Reply from Hanna Chan, Manager at SureCare (Enfield)

Thank you for your kind review. It is an absolute pleasure caring for your grandmother!


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Review from Diane C (Daughter of Client) published on 18 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Positive experience with a kind and professional service from staff. Carer visits received by my Mum in her own home. Punctuality good. All contact with the office was excellent with good communication and follow ups as promised. Very happy overall with the service and support

Reply from Hanna Chan, Manager at SureCare (Enfield)

Thank you for your kind review. It was a pleasure to us that we could assist with caring for Mum for the time that we did.


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Review from John B (Son of Client) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother aged 90 needed end-of-life care and this company was allocated to help us. The standard of care given was beyond excellent. The office staff are efficient and communicated very well. The care staff have all, without exception also been excellent. They have shown understanding, compassion,
care, and gentleness throughout. What is very impressive is the consistency of this standard from all of the staff. This indicates to me good supportive leadership and management, recruitment practices that are effective plus quality processes in place to provide feedback to measure service quality standards at the point of delivery. If I were to be asked the question "what aspects of the care could they do better", this would be very difficult to find.

Reply from Hanna, Manager at SureCare (Enfield)

Thank you for your kind review. We are so happy to hear that you valued our service.


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Review from Stephen C (Nephew of Client) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We requested SureCare as a care provider for our aunt who required help with her medication and the preparation of her meals. The care staff were professional in their service and very caring, which resulted in the small team building up a rapport with our aunt, which put her at ease with the help she
was receiving. In summary, SureCare were focused on providing our aunt with a care package tailored to suit her needs and can be thoroughly recommended.

Reply from Hanna, Manager at SureCare (Enfield)

Thank you for your kind review. It was a pleasure looking after your Aunt!


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Review from Yvonne M (Daughter-in-law of Client) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer that we have been given from homecare has been so lovely. She has treated my father-in-law as if he were part of her own family. The care and attention that she has shown have been truly amazing, and I can’t thank them enough.

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Review from Vincent F (Client) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you, SureCare, for aking me to comment on my thoughts as to the care and support I have personally received over several months from my carers. They are 100% excellent! As you may know, I am partially disabled, a widower, striving to go forward, not backwards! Truthfully, I would be lost without
my carers.

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Review from V G (Client) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are extremely good and caring. The office needs to polish up its act and accept that they have been lacking!

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Review from Tracy K (Daughter of Client) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care provided for my dad. Each carer treats my dad with good quality care and dignity.
They are all very friendly and take time to chat about any concerns regarding my dad's health and condition.
The night carer is a very dedicated carer and having him stay for overnight care gives
me peace of mind that my dad is safe and cared for throughout the night.

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Review from Florence V (Wife of Client) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is kind, caring. Always on time and if any problems, they call to keep me informed and treats my husband with respect.

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Review from Jennifer G (Client) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care provided. We are confident in all aspects of care and would recommend it to anyone.

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Review from Kazlasben S (Client) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the carer and agency so hopefully gave all information. If the carer is going to be late or changes time they arrange it for me.

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Current Review Score: 9.6 (9.578)

Overview of Review Score

The Review Score of 9.6 (9.578) out of 10 for SureCare (Enfield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.878 for SureCare (Enfield) is calculated as follows: ( (36 Excellents x 5) + (5 Goods x 4) ) ÷ 41 Ratings = 4.878

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Enfield) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about SureCare (Enfield)

What Type of Services does SureCare (Enfield) offer?

SureCare (Enfield) offers Home Care.

How many Carers does SureCare (Enfield) employ?

SureCare (Enfield) employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Enfield) to verify any information. View our terms and conditions. SureCare (Enfield) has a Platinum Service – more info.