SureCare (Enfield)

2nd Floor, Nicholas House, River Front, Enfield EN1 3TF
Submit a Review
9.6 29 Reviews
  • SureCare (Enfield), Enfield
SureCare Enfield is a home care agency, helping older people to live independently at home in Enfield, London.

Care services include companionship, live-in care, personal care and support, plus more general home care services. Individuals are treated with respect and dignity at all times, and clients and relatives are kept up to date on major care decisions at all times.

Staff are selected for their skills of compassion and care experience, being heavily vetted, CRB checked and referenced checked before being offered employment. Only then will they be trained to the highest possible standard.

Show SureCare (Enfield) on the Map

Care Provided by SureCare (Enfield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Dave Ramdial (General Manager)

SureCare (Enfield) Reviews (29)

Total of 29, showing 21-29
9.6

SureCare (Enfield) has a Review Score of 9.6 (9.578) out of 10, based on 7 reviews in the last 2 years. Over all time SureCare (Enfield) has 29 reviews.

Overall Experience

  • 25
  • 2
  • 2
  • 0
  • 0

Date Published

29
3
4
6
23

Review from J H (Husband of Client) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I do think the carers are doing their best and I am pleased with them as doing their very best.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P W (Nephew of Client) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All around I've had a good day to day relationship/experience. Initially took a while for things to bed in but as the needs of my dear aunt has changed, SureCare have proved and continue to be flexible in accommodating for our needs. Long may it continue.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from George Y (Son of Client) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare (Enfield) and care support are excellent. The overall standard is excellent along with the support, couldn't be happier.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S M (Wife of Client) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care provided. The carers are all very pleasant and polite and do the work efficiently.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S L (Client) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers are good and the care is excellent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Winifrede A (Client) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer has become part of my day, I look forward to her coming and being such a help to me. My family are very happy to know they have someone they can talk to and leave me with.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lawrence C (Client) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No concerns.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Thambirajah P (Client) assisted by family/friend published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Irwin M (Wife of Client) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers very efficient, friendly and pleasant. They treat my husband with care and dignity and are always very helpful.
I am always informed by the office staff if the carers are going to be late for any reason and apologies are given.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.578)

Overview of Review Score

The Review Score of 9.6 (9.578) out of 10 for SureCare (Enfield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.878 for SureCare (Enfield) is calculated as follows: ( (36 Excellents x 5) + (5 Goods x 4) ) ÷ 41 Ratings = 4.878

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Enfield) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Enfield) to verify any information. View our terms and conditions. SureCare (Enfield) has a Platinum Service – more info.