SureCare (Croydon & Sutton)

22-24 Napier Road, Croydon, South Croydon CR2 6HG
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9.5 11 Reviews
  • SureCare (Croydon & Sutton), South Croydon
SureCare Croydon and Sutton is a family run business established in 2004. They were formally known as Croydon Home Help Ltd. Their aim is to provide a Person-Centred care for people who live in their homes within Croydon and Sutton.

They are passionate and encourage people to take part in planning their own care, because SureCare believes their care should be around them. They also recognise that the support of family and their nominated ones are of great importance. SureCare's carers are trained to identify changes in peoples care needs and inform those that need to know, so that a person-centred meeting can be arranged with the consent of the service user. They go the extra mile to support people to achieve their aims in a respected and dignified way.

SureCare upholds and respects people’s cultural needs and support to them achieve them. To this end they have a rigorous recruitment and in-house induction training for their staff before they are allowed to go out and support people. They audit their performances by speaking to the service users, their family and friends.

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Care Provided by SureCare (Croydon & Sutton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Tony Benson (Manager)

Funding & Fees Guide for SureCare (Croydon & Sutton)

  • Prices

  • £15.50 Weekday- Per Hour, £16.50 Weekend Per Hour


    £11.50 - 30 mins Weekday, £12.50 -30 mins Weekend

  • Please contact SureCare office for more information

SureCare (Croydon & Sutton) Reviews (11)

9.5

SureCare (Croydon & Sutton) has a Review Score of 9.5 (9.544) out of 10, based on 6 reviews in the last 2 years. Over all time SureCare (Croydon & Sutton) has 11 reviews.

Overall Experience

  • 7
  • 4
  • 0
  • 0
  • 0

Date Published

11
2
5
6
5

Review from Penny B (Daughter of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am beyond grateful that SureCare looked after my mother over the past few years. The two main carers always went beyond what was expected of them and she was so lucky to receive such a kind and caring service. Their support to me especially in her final days was faultless.
The office has been so
helpful in communicating with me about any concerns or issues raised.
I would without a shadow of a doubt recommend Surecare to anyone in need of a care service.
Thank you from the bottom of my heart Surecare.

Reply from Tony Benson, Manager at SureCare (Croydon & Sutton)

Your kind words about our team's dedication and compassion reaffirm our commitment to providing the best possible care. We will be sure to share your appreciation with the carers and the office team. Wishing you and your family all the best and thank you again for your trust in SureCare.


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Review from C S (Stepson of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Surecare have cared for and supported my stepmother from April 2021 until October 2024 in her home. She has unfortunately had to relocate to a Dementia Nursing home as despite support received now requires 24 hour nursing care in a safe environment.
Right from the start Surecare has tailored their
care and support to her individual needs. It has been a partnership between both the carers , their management team and family in that caring support.
I have no hesitation in recommending and thanking Surecare Croydon for all the care and support given in her home plus support to her family.

Reply from Tony Benson, Manager at SureCare (Croydon & Sutton)

Thank you so much for your heartfelt review. We truly appreciate your kind words and are grateful for the opportunity to have cared for your stepmother over the past few years. It has been our privilege to support her and work alongside your family to provide compassionate and tailored care. While we are saddened to hear of her relocation, we understand the importance of ensuring she receives the 24-hour nursing care she now requires. Your recommendation means a great deal to us, and we are always here to support you and your family in any way we can. Wishing you and your stepmother all the best in this next chapter.


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Review from N Z (Client) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with everything.

Reply from Tony Benson, Manager at SureCare (Croydon & Sutton)

SureCare would like to extend our heartfelt thanks to all our service users who take the time to write reviews about the services we provide. Your feedback is invaluable to us. We are committed to maintaining the high standards you have come to expect from us, and your compliments serve as encouragement to continue our good work. We are also dedicated to continuous improvement. Your constructive criticism helps us identify areas where we can enhance our services. Thank you for helping us serve you better. Sincerely, The SureCare Team


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Review from M M (Daughter of Client) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional, caring and conscientious. They use all their initiative and proactiveness.

Reply from Aneta Czopko, Manager at SureCare (Croydon & Sutton)

Thank you for your feedback and kind comments. Best wishes for the future.


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Review from Jacqueline S (Daughter of Client) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have had a great experience all around with SureCare. My mum is very happy with her main carers and others who visit. She says she is lucky.
One of the staff members always keeps the office informed of any issues with medication running low and other problems. The office is so helpful and will contact
the right team if any medical issues arise giving me peace of mind if I’m not around.
I appreciate the carers are doing a great job with limited time.
I have dropped shopping off and found things in perfect order after lunchtime calls.
Obviously, there will be the odd hiccup but communication is key and easily sorted!

Reply from Tony Benson, Manager at SureCare (Croydon & Sutton)

Thank you for the comments we appreciate your review. SureCare values comments made by service users and their families. We would work on the odd hiccup as we are open to constructive criticism.


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Review from L N (Daughter of Client) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed indeed with the care given to my elderly father and mother through Surecare. The carers themselves often went beyond the call of duty and exceeded expectations in what were sometimes difficult circumstances. The managers were consistently helpful and flexible, particularly around
hospital stays and the consequential short-notice changes. I found them all to be reliable and adaptable in providing care and support. It is fair to say that I could not have managed without them.

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Review from Peter B (Client) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful, punctual, polite and friendly.

Reply from Tony Manager, Manager at SureCare (Croydon & Sutton)

Thank you very much for your review; we appreciate your time and honesty to write a review about our care provision. Our mission is to provide service users with outstanding home care services that help to maintain the quality of their life, promote independence and protect dignity.


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Review from D W (Client) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A kind, very caring person, as too are the people who cover days off.

Reply from Tony Manager, Manager at SureCare (Croydon & Sutton)

Thank you very much for your review; we appreciate your time and honesty to write a review about our care provision. Our mission is to provide service users with outstanding home care services that help to maintain the quality of their life, promote independence and protect dignity.


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Review from W P (Client) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time I've had care.
The service and carers are wonderful.
They have treated me with respect and supported me with all my needs.

Reply from Tony Manager, Manager at SureCare (Croydon & Sutton)

Thank you very much for your review; we appreciate your time and honesty to write a review about our care provision. Our mission is to provide service users with outstanding home care services that help to maintain the quality of their life, promote independence and protect dignity. SureCare will look into ratings and work on how to improve better.


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Review from Javone G (Daughter of Client) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The SureCare carers are extremely diligent and friendly. They have created a strong relationship with the client and their family, where communication is good. The office/management have consistently been available and supportive with any issues that had arisen.

Reply from Tony Manager, Manager at SureCare (Croydon & Sutton)

Thank you very much for your review; we appreciate your time and honesty to write a review about our care provision. Our mission is to provide service users with outstanding home care services that help to maintain the quality of their life, promote independence and protect dignity. SureCare will look into ratings and work on how to improve better.


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Treated with Dignity

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Review from F N (Son of Client) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

SureCare provides a good service. They are very caring, and they do all they can to care for and look after my mum. They are always courteous and kind in their approach.

Reply from Tony Manager, Manager at SureCare (Croydon & Sutton)

Thank you very much for your review; we appreciate your time and honesty to write a review about our care provision. Our mission is to provide service users with outstanding home care services that help to maintain the quality of their life, promote independence and protect dignity.


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Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for SureCare (Croydon & Sutton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for SureCare (Croydon & Sutton) is calculated as follows: ( (34 Excellents x 5) + (2 Goods x 4) ) ÷ 36 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Croydon & Sutton) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about SureCare (Croydon & Sutton)

What Type of Services does SureCare (Croydon & Sutton) offer?

SureCare (Croydon & Sutton) offers Home Care.

How many Carers does SureCare (Croydon & Sutton) employ?

SureCare (Croydon & Sutton) employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Croydon & Sutton) to verify any information. View our terms and conditions. SureCare (Croydon & Sutton) has a Platinum Service – more info.