Lavender Support Services Ltd

The Old Chapel Business Centre, Suites 1&2, 43b High Street, Wellingborough NN9 5PU
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9.7 30 Reviews
  • Lavender Support Services Ltd, Wellingborough
Lavender Support Services provides a comprehensive care service, offering individuals, over 18 years old, assistance to meet their personal care, health and social needs, at home or within their community.
Lavender Support Services home care is varied and tailored to the individual. They deliver care for over 65s with functional impairments and young adults with life limiting conditions, with further options such as personal care, live in care and parental support available. Specialist care for those living with complex illnesses and disabilities such as Dementia, Parkinson’s and Huntington’s diseases is also provided.

Lavender Support Services mainly covers the areas of East Northamptonshire and their surrounding villages, offering a service from 30 minutes to 24/7 live-in care.

Lavender Support Services is a contracted 'Lead' care provider for North Northamptonshire Council and has been devoted to caring for over 10 years. Lavender has consistently obtained a 'GOOD' rating from the Care Quality Commission and LAs.

Lavender Support Services range of services include light domestic support and care advice on topics such as assessment processes and funding.

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Care Provided by Lavender Support Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Lavender Support Services Ltd
  • Person in charge
  • Jane Austin (Registered Manager (Director))

Funding & Fees Guide for Lavender Support Services Ltd

  • Prices

  • £29.95 an hour from 07.00 to 22.00 Monday to Sunday.
    £37.08 for Bank Holidays & Additional Special Holidays.
    Note 30 and 45 minutes are not half of the above rate.

  • Note 30 and 45 minutes are not half of the above rate
    Increased rates for night care and live-in's.
    Please contact us to clarify

Lavender Support Services Ltd Reviews (30)

Total of 30, showing 1-20
9.7

Lavender Support Services Ltd has a Review Score of 9.7 (9.683) out of 10, based on 10 reviews in the last 2 years. Over all time Lavender Support Services Ltd has 30 reviews.

Overall Experience

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Review from Zoe B (Daughter of Client) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been using this care provider for only a month and I can honestly say the care he is receiving is excellent, nothing is too much for the care staff and they go above and beyond. My father's needs are all being met with dignity and respect.

Reply from Jane Austin, Director at Lavender Support Services Ltd

Thank you, we much appreciate your positive feedback and so pleased to hear we are offering a good service to your father. I will pass on your compliments to your father's care team.


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Review from S d (Son of Client) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second family member that Lavender Support Services have assisted me with looking after. From the start (August 2024) carers have been positive and happy despite at times mum being a bit difficult and fiercely independent. This independent streak has not enabled me to fully assess the service.
I have the comfort in knowing they see her 3 times a day, administering necessary medication and applying cream as needed. They do offer to do personal tasks. All visits have been on time. Knowing they are her only contact with the outside world on a regular basis, gives the family a lot of comfort. I have been informed promptly of concerns of carers, heating not working in the cold spell, and mum feeling sick. This is really what I hoped for. I believe the consistency of carers has helped build the relationship between mum and carers. I am sure this has been difficult for the management to maintain. They have also identified how they can assist us more. Thank you 5 star service.

Reply from Jane Austin, Director at Lavender Support Services Ltd

Thank you so much for taking the time to review our services as your feedback is of great value and appreciation. I will pass on your compliments to your mothers care team and the office team.


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Review from L H (Daughter of Client) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I asked Mum this morning and she said she is very happy with the care she receives. Having a shower each morning is something she really enjoys and having her hair washed twice a week too. The midday clearing and cleaning of her lunchtime meal and getting her changed for bed. As she said she couldn't
manage without the Lavender Care ladies.

Reply from Jane Austin, Director at Lavender Support Services Ltd

Thank you so much for your lovely feedback. We so appreciated knowing that our services are much needed and appreciated. I will share your compliments with your mothers care team.


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Review from Z M (Relative of Client) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service my sister is receiving from Lavender. All the staff are lovely and my sister enjoys their visits.

Reply from Jane Austin, Director at Lavender Support Services Ltd

Thank you for your feedback which we will pass on your compliments to your sister's regular carers.


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Review from K T (Wife of Client) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very happy with all the staff that come to help him. They are very punctual and caring, we are always treated with care and we like all the carers.

Reply from Jane Austin, Director at Lavender Support Services Ltd

Thank you so much for taking the time to review our services and to hear that you and your husband are very happy with all we provide.


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Review from J C (Client) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service, ladies nice, talk to you and are helpful.

Reply from Jane Austin, Director at Lavender Support Services Ltd

Thank you so much for taking the time to review our services, much appreciated and I will pass on your compliments to your care team.


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Review from Paul H (Son of Client) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all-around service with great communication.
The staff provided are competent and fully trained within their field.
Throughout the Covid pandemic, care and attention to detail was faultless and allowed them to continue to provide a valuable service.
Lavender have a complete understanding
of our needs and have the requirements to "fine-tune" the services provided on a daily/weekly basis.
Highly recommend and look forward to continue working with them.

Reply from Jane Austin, Director at Lavender Support Services Ltd

Thank you so much for all your appreciative compliments of the service. I will pass them onto the carers who look after your father and to all the back office team involved. I am very proud and thankful of all we employ and care for.


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Review from P R (Client) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The three weeks your staff were in attendance, I was treated with care and kindness. I was extremely pleased with every detail they performed.

Reply from Jane Austin, Director at Lavender Support Services Ltd

Thank you so much for taking the time to review our care service. We are so pleased we could help you with your recovery.


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Review from P S (Daughter of Client) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are always clean and well presented themselves. They treat my dad with dignity and always address him personally, rather than expecting Mum to answer for him. They are usually prompt in attending the appointments. When the work with my dad is finished the carers undertake other domestic tasks
around the home e.g. ironing. Lavender office staff and management are helpful and can work with families to tailor the care to the needs of the client and spouse.

Reply from Jane Austin, Director at Lavender Support Services Ltd

Thank you so much for taking the time to review our services and we are pleased we are helping your parents.
I will pass on your compliments to the carers.


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Review from James F (Son of Client) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is 87 years old with very poor eyesight and dementia which makes her very anxious. She looks forward to the carers coming in 3 times a day. They treat her with much love, care and professionalism. She said although she can't see the carer's faces she can tell they are happy by their body language
which makes her happy, which is a great help.

Reply from Jane Austin, Director at Lavender Support Services Ltd

Thank you for your much-appreciated review of our services and we are so pleased to hear your mother feels happy in our care.


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Review from M S (Daughter of Client) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been looking after my mum for some time now. Recently mums health has become much worse and her mobility extremely limited. A couple of months ago I reached out to Lavender Care to see if I could get some care calls to help mum three times a day for breakfast, dinner and tea, as mum could not
stand in the kitchen for long. After a fall in the kitchen, mum needed someone to get her meals. These care calls were put in place quickly and the carers were friendly and helpful. I am so grateful for Lavender Care as one week after they started I came down with covid. I was grateful to the carers that they could go in and care for mum in my absence.

Reply from Jane Austin, Registered Manager & Director at Lavender Support Services Ltd

Thank you so much for taking the time to write a wonderful review of our services and at such a difficult time.
I was fortunate to meet your lovely mother whilst I was undertaking a quality assurance spot check of one of her regular carers. She passed.
We pride ourselves in offering a good service and if needed too, we care for their family members too.


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Review from Sheila L (Daughter of Client) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a very good review - sorted one for two things out that we wanted to know about in case we will need more help later on as Mum gets older.
We are very pleased with the carers and how helpful they all are.

Reply from Jane Austin, Director at Lavender Support Services Ltd

Thank you very much for taking the time to give us feedback on our services.
We take pride in helping others and when we can not we like to sign posted to whom could.


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Review from S F (Son of Client) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lavender are attentive, caring, understanding and I appreciate my mum's care.

Reply from Jane Austin, Director at Lavender Support Services Ltd

Thank you, S F, for taking the time to give us feedback on our service.
One of our service aims is to work in partnership with the family to ease the challenges of their elder care.
We strive to meet this aim and many others and value feedback to do this.


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Review from J W (Client) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am an 86 year old widow and had an unexpected operation in March. My children all live about 3 hours away. I had had experience of Lavender when my husband was ill so they were my first choice of carers and they were super. Very friendly carers who were very helpful.

Reply from Jane Austin, Director at Lavender Support Services Ltd

Thank you so much, J W, for taking the time to give us your review of our services.
We are so pleased to hear we could help you.


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Review from Deborah Z (Daughter of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to express my thanks for the care that my mum received over the past few years. The staff were all very pleasant and professional, enabling my mum to live at home despite her progressive Alzheimer's disease. They took the time to get to know her and develop a friendly relationship which
was so important. Many thanks.

Reply from Jane Austin, Director at Lavender Support Services Ltd

Thank you so much for taking the time to review our care service and share your positive experience, despite challenging times for all those who care for a loved one at home.


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Review from Patricia W (Daughter of Client) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Lavender ladies are extremely helpful and my mum, who suffers from dementia as well as other health issues, is now stable, comfortable and well looked after. Mum is now at a more healthy weight and her personal hygiene is managed to a high standard. It's enabled me to become more of a daughter who
can visit socially and not be 'on-call' 24/7. Odd problems crop up, but are soon sorted by the management team.

Reply from Jane Austin, Director at Lavender Support Services Ltd

Thank you so much for taking the time to write a review. We are very pleased to hear we are helping your mother as well as you, especially in these challenging times. We welcome all feedback and the opportunity to improve to ensure we offer a safe, caring, responsive, effective and well led service.


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Review from Kate N (Daughter of Client) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father’s regular ladies utterly encompass the meaning of the word caring. They are so thoughtful, so patient and thoroughly accommodate his needs.
They really do see things from his viewpoint and approach every task with his maximum comfort in mind and, if necessary, cajole and encourage gently.
They have also been happy to deal with unexpected events (i.e. the fuse box tripping out) and are always very quick to pass on any concerns.
Many thanks to the regular treasures and the other super ladies who have filled in once each to ensure continuity of care.

Reply from Jane Austin, Director at Lavender Support Services Ltd

Thank you for taking the time to write such a lovely review of our care services.
I will share this review and compliments with the carers.
Thank you.


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Review from Sue M (Daughter-in-law of Client) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a preferred provider I had never had any contact with Lavender Support Services and had no knowledge of them. I'm very pleased to report that the service my mother in law received from them was first class. By midweek I had a duty rota for the following week of who would be visiting and at what time.
The carers were kept to a small team and all of them had regular contact with my mother in law which allowed for a positive relationship to develop. Quality of care was excellent. Any contact with the office to make changes/pass on information was dealt with efficiently. Support following my mother in law's death continued and showed true caring.

Reply from Jane Austin, Director at Lavender Support Services Ltd

Thank you so much for taking the time to send a review in on our care services.
Most people hear of us through recommendations and this August we will be celebrating 10 years of caring.
Our deepest sympathies for your loss and we feel privileged we had the opportunity to help. Thank you. I will pass on your compliments to both the carers and office team.


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Review from Sharon R (Granddaughter of Client) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care was provided for my Nan during her last 5 weeks of life. It may have been a short time, but the carers made a real difference, encouraging fluids and even feeding her jelly, as that's what she liked the most! They were always on time, friendly, chatty and made my Nan feel very safe. It
was nice to see the same friendly faces on most days of the week. Thank you to all of you.

Reply from Jane Austin, Director at Lavender Support Services Ltd

Thank you so much for taking the time to review our care service. We are very sorry for your loss of your lovely Nan and we feel privileged to of helped her and your family at this very difficult time. I will pass on your appreciation to the carers, it will mean a lot to know they made a difference.


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Review from Jocelyne C (Daughter of Client) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the service Lavender provide. I ask them to do something and it gets done. The care is 100% top standard. The main thing is my mother is happy. Lavender carers make sure she has her needs met so I'm happy too. Thank you.

Reply from Jane Austin at Lavender Support Services Ltd

Thank you so much for your lovely review of our services. We aim to provide friendly and professional carers who will offer a caring and good service.
I will pass on your compliments to our carers.


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Current Review Score: 9.7 (9.683)

Overview of Review Score

The Review Score of 9.7 (9.683) out of 10 for Lavender Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.683 for Lavender Support Services Ltd is calculated as follows: ( (46 Excellents x 5) + (9 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 60 Ratings = 4.683

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lavender Support Services Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (6)

Michelle

Michelle Traher

Job Title: Business Manager & QA Advisor

Joined: 2010

Michelle’s primary responsibility is for initial assessments and visits. She ensures an individual support plan is implemented and then regularly reviews the service user’s care requirements. She works closely with families, their representatives and professionals and is committed to offering a positive and individual outcome. Michelle is mainly involved in the growth of the company. Michelle has over 13 years of experience in home care and is trained in Health and Social Care, Risk Assessments and Customer Care.


Ellen

Ellen Cobb

Job Title: Scheduler

Joined: 2010

Ellen is responsible for the administration and implementation of the company rota for all care visits.


Her proactive approach offers consistency in appointing care staff to the individual service user. Ellen has over 20 years of experience in Home Care and is trained in Health and Social Care and Customer Service.


Paula

Paula Turner

Job Title: Service Manager

Joined: 2011

Paula's primary responsibility is to undertake initial assessments and planning of visits. She prepares support plans and regularly reviews the service user’s care requirements. Paula works in partnership with Michelle on the day-to-day running of the Service.


Like Michelle, she works closely with families, their representatives and professionals and is committed to offering a positive and individual outcome. Paula has over 13 years of experience in the front line of home care and carer support.


Jane

Jane Austin

Job Title: Registered Manager & Director

Joined: 2010

As a Registered Manager, Jane has overall Senior responsibility for the leadership of the care service and ensures 100% compliance with statutory regulations as laid down by the Care Quality Commission.


Jane advises, supports and audits the Service Manager & Quality Assurance Advisor Training Manager & Clinical Adviser in their roles to check and ensure they are offering a well-led, safe, caring, effective, and responsive care service.


Jane has over 38 years of care knowledge and experience with 20 years in Home Care. Jane has significant training and qualifications in Health and Social Care and Business Management.


In her Director role, Jane shares responsibility for other aspects of the company in partnership with her co-director, Jane Lucy.


Jane

Jane Lucy

Job Title: Financial Manager & Director

Joined: 2010

Jane is the company’s Financial Manager and the Nominated Individual for the UK's health and social care auditing body, the Care Quality Commission. She shares responsibility for all aspects of the company in partnership with her co-director, Jane Austin. Her role encompasses accounting, payroll and human resources.


Jane is currently our health and safety manager and assumes the role of “Acting Manager” for the day-to-day business requirements in the absence of the Registered Manager. She has over 15 years of experience in home care and over 35 years of experience in customer care.


Verity

Verity Freeman

Job Title: Recruitment & Compliance Care Cordinator

Joined: 2022

Verity leads in the Recruitment process and ensures the service is evidencing legislative and regulative requirements, to staff undertaking all training in a timely manner to supporting the service with HR and other required administrative roles. Verity undertakes a new employee’s first Supervision and works closely with the Office team and Seniors in aiding the communication and retention of our care workers.


Verity also leads in our Social media and supports the office team in learning new technologies.


Frequently Asked Questions about Lavender Support Services Ltd

What Type of Services does Lavender Support Services Ltd offer?

Lavender Support Services Ltd offers Home Care.

How many Carers does Lavender Support Services Ltd employ?

Lavender Support Services Ltd employs 55 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lavender Support Services Ltd to verify any information. View our terms and conditions. Lavender Support Services Ltd has a Platinum Service – more info.