Lavender Support Services Ltd

Michelle’s primary responsibility is for initial assessments and visits. She ensures an individual support plan is implemented and then regularly reviews the service user’s care requirements. She works closely with families, their representatives and professionals and is committed to offering a positive and individual outcome. Michelle is mainly involved in the growth of the company. Michelle has over 13 years of experience in home care and is trained in Health and Social Care, Risk Assessments and Customer Care.

Ellen is responsible for the administration and implementation of the company rota for all care visits.

Her proactive approach offers consistency in appointing care staff to the individual service user. Ellen has over 20 years of experience in Home Care and is trained in Health and Social Care and Customer Service.

Paula's primary responsibility is to undertake initial assessments and planning of visits. She prepares support plans and regularly reviews the service user’s care requirements. Paula works in partnership with Michelle on the day-to-day running of the Service.

Like Michelle, she works closely with families, their representatives and professionals and is committed to offering a positive and individual outcome. Paula has over 13 years of experience in the front line of home care and carer support.

As a Registered Manager, Jane has overall Senior responsibility for the leadership of the care service and ensures 100% compliance with statutory regulations as laid down by the Care Quality Commission.

Jane advises, supports and audits the Service Manager & Quality Assurance Advisor Training Manager & Clinical Adviser in their roles to check and ensure they are offering a well-led, safe, caring, effective, and responsive care service.

Jane has over 38 years of care knowledge and experience with 20 years in Home Care. Jane has significant training and qualifications in Health and Social Care and Business Management.

In her Director role, Jane shares responsibility for other aspects of the company in partnership with her co-director, Jane Lucy.

Jane is the company’s Financial Manager and the Nominated Individual for the UK's health and social care auditing body, the Care Quality Commission. She shares responsibility for all aspects of the company in partnership with her co-director, Jane Austin. Her role encompasses accounting, payroll and human resources.

Jane is currently our health and safety manager and assumes the role of “Acting Manager” for the day-to-day business requirements in the absence of the Registered Manager. She has over 15 years of experience in home care and over 35 years of experience in customer care.

Verity leads in the Recruitment process and ensures the service is evidencing legislative and regulative requirements, to staff undertaking all training in a timely manner to supporting the service with HR and other required administrative roles. Verity undertakes a new employee’s first Supervision and works closely with the Office team and Seniors in aiding the communication and retention of our care workers.

Verity also leads in our Social media and supports the office team in learning new technologies.